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We also suffer from this when our users try to access an external website from within our company lan, though it is ok from other lans
We're getting it here too. It is really frustrating. It works for everyone except one person. We reinstalled Contribute 3.11 several times, checked the security everywhere, and everything is fine, so why is this problem occurring?
Well, a new connection key worked for one client. It doesn't help the other client, however. Does anyone have a clue as to what files might be corrupted, or something to that effect, so perhaps I can just log into the server and delete them and start from scratch?
Do any Adobe reps have any ideas? Obviously this is something our clients are keen to fix so they can continue working on their site.
We figured out the problem here! The person who was getting the error had Contribute 3.11 installed, while the administrator had Contribute 3.1 installed. When we put 3.11 on the administrator's PC, the problem went away. What a relief!
Hmm, that's not reassuring... I'm using Contribute 4 (CS3), since I've upgraded to Web Standard CS3. My client is still using Contribute 3.11 (in Transition mode). I hope the resolution isn't that he also has to upgrade!
I happenned to come accross the same problem yesterday.
I deleted _mm folder on the root of my website and this caused all the keys to fail for the site.
- delete the connection in contribute.
- generate key,
- saves the kes as the old one.
- tell clients restart contribute
And voila !everybody is happy.
Hope this will help somebody.