5 Replies Latest reply on Jan 14, 2010 12:02 PM by pguerett

    Reader Extensions count:

    kc_chaitu Level 2

      Hi,

       

         We have LC 8.0 implemented in our organization. For testing in DEV environment, we Reader Extended a form. By mistake, instead of Reader Extending it in draft version, we did it in Final version. This incremented the forms processed count by 1. How can we revert it?

       

         More over, what I observed is, once we Reader extend a form, and if we try to open it in LC Designer, it pops up a message saying that the credentials will be lost. If this is the case, in real time, let's say we reader extended a application form to the client and released it. After some time, we may need to do some minor enhancements for certain fields in the form. to do this, we need to open the form in Designer. This will cause the form to loose its RC credentials. Do we need to Reader extend it again which takes one more count for the no.of forms in our system?

       

      How do we handle such instances?

       

      Best Regards,

      Chaitanya

        • 1. Re: Reader Extensions count:
          pguerett Level 6

          Yes the Reader Extensions will be removed if you edit the form ...and you will have to put it back. Reader Extensions is sold in different ways (i.e # of forms that can be Reader Extended). My understanding is that you can Reader Extend the same form (allowing for updates to the Design) as many times as you want. You shoudl check with your sales rep to make sure you are using it in the correct way.

           

          Paul

          • 2. Re: Reader Extensions count:
            kc_chaitu Level 2

                Does it mean the Reader Extension portal will know it automatically that when I input a changed form (using designer) which was previously Reader Extended? And it will not increment the count of Reader extensions? Will it recognize based on the form's meta data?

            • 3. Re: Reader Extensions count:
              pguerett Level 6

              No the count will increase each time you Reader Extend a form.

              The coounter is not used to enforce the license.

               

              Paul

              • 4. Re: Reader Extensions count:
                kc_chaitu Level 2

                We have Reader Extensions for 10 forms. So, if my count value shows 10 in the Reader Extensions portal, does it mean that can I Reader extend the 11th form or cannot? ( Even though I reader extended a same form twice or thrice due to it's small layout changes)

                 

                In that case, do I need to contact Adobe sales person and explain him the situation?

                 

                Chaitanya

                • 5. Re: Reader Extensions count:
                  pguerett Level 6

                  The count is not tied to the license. If you have a license for 10 forms, then you are allowed to RE 10 specific forms - including chnages that are made to those forms. You woudl be in violation of your license when you tried to Reader Extend your 11th unique form.

                   

                  Paul