The best way to report bugs is to use this form.
That said, I do know that the After Effects engineering team is in communication with Wacom about an issue that may be related to what you are describing. Thanks for the information.
Thanks, I sent the video to them I think is the best way to show the problem.
I passed the video along my contacts, they are all reproducing the problem and taking down their Wacoms, they are surprised of how much faster AE works without the Wacom installed.
I'm using the trial of CS6 Production Premium, and After Effects CS6 has a terrible problem with the Wacom. After a video preview with audio or even just an audio preview, the Wacom will become very slow, almost like the computer is under insane processor load, but my CPU monitors don't seem to be doing much. I have a 24-core Dual-Xeon PC with 48GB memory and I am trying to make use of the multi-processor capability (it would be criminal if I couldn't use it).
The Wacom becomes slow with AFX and occasionally unresponsive. It makes it impossbile to work with AFX. I refuse to use a mouse, so that's out of the question. Also, this software should work with a Wacom like everything else does. I don't have this issue in any other program.
I've set AFX to use either 20 or 16 processors with .75GB memory per core. Seems this should work ok but the Wacom is being pummeled into submission, and that's a really bad problem if I can't even move my cursor. Makes me want to close down AFX ASAP, so I hope to find a fix.
I am using the latest Wacom driver and the trial for this software is only days old, so this problems should have been fixed by now according to this thread. I'm not too motivated to spend $1800 for this suite if I can't even use AFX with a Wacom, which is the main reason I'm after the Production Suite.
If I can't get this working I will probably just buy Vegas, even though Vegas is a big old crash monkey. No Wacom problems at all though.
Also, anyone notice funny cursor behavior when typing in this forum? It seems to jump around on its own and this doesn't happen to me anywhere else. Could be a residual effect of the Wacom weirdness. This fields don't seem to like 'Shift+Enter' either.
After trying out the trial of CS6, I went ahead and purchased the software anyway despite my issues with AFX. I uninstalled the trial and installed my version fresh, just in case there were updates. Looks like AFX is usable once-again, but still a tad slow. Nothing like it was before though (as in much improved).