1 2 Previous Next 52 Replies Latest reply: Jan 19, 2010 11:08 PM by eidnolb onlyone RSS

    Flash Player has stopped working

    dfghgfd

      Recently my Flash Player has stopped working in both Firefox 3.5.7 and IE 8.0.6001.18792 on Windows XP. I have no other browsers installed.

       

      If I go to http://feefifaux.net or http://prestonsbeat.com in either browser I get a message saying that I need to install Flash Player 9 despite the fact that I have Flash Player 10.0.42.34 and Flash Player ActiveX 10.0.42.34 installed. I have tried removing them and re-installing them. Other people can hear/see this content and I used to be able to hear/see it.

       

      Firefox add-ons have all been removed. IE addons have all been disabled. Still it doesn't work. Other people can hear the embedded audio. I used to be able to hear it. When I install the player it says the install was successful and I can see the animation on that page but I still can't hear these audio clips.

       

      I amn using Windows Firewall and Avira Anti-Vir free edition, which is my only TSR.

       

      This may have been triggered by a recent Firefox upgrade, which seems to coincide with when the problem started.

       

      Thanks for any advice.

        • 1. Re: Flash Player has stopped working
          eidnolb onlyone Community Member

          Hi dfg, Saw your comment on another thread. It sounds like you have installed the latest version of Flash Player, 10.0.42.34.

           

          If as you stated, you removed all add ons in FF, then you don't have the SWF vs 10.0.42.34 which you must have enabled. Check that first. I don't use FF, so can't remember at the moment if the SWF is in the add ons, extensions or

          plugins, I think plugins.

           

          In IE, go to Tools>Manage add ons and find Shockwave Flash Object....ActiveX Control....Flash10d.ocx and it must be

          Enabled also.

           

          Check in Add/Remove on the Java. The latest update just came out yesterday JRE 6 update 18, the previous update was 17.

           

          Check this info and post back,

           

          Thanks,

          eidnolb

          • 2. Re: Flash Player has stopped working
            dfghgfd Community Member

            Thanks eidnolb. I'm not sure what I am supposed to be looking for relating to "SWF vs 10.0.42.34" but I don't see anything about SWF in the add-ons section of either browser.

             

            In FF I don't see any options for "extensions or plugins". Only Add-ons and Applications, but it's not listed in either location. I also don't see how to add an Application in Firefox, which seems odd.

             

            In IE, from Adobe, all I have is (these are still disabled):

             

            Name                   Adobe PDF
            Publisher              Adobe Systems, Incorporated
            Status                 Disabled
            File date              Thursday, May 10, 2007, 10:47 PM
            Version                8.1.0.0
            Load time              (0.00 s)

             

            Name                   Adobe PDF Conversion Toolbar Helper
            Publisher              Adobe Systems, Incorporated
            Status                 Disabled
            File date              Thursday, May 10, 2007, 10:47 PM
            Version                8.1.0.0
            Load time              (0.34 s)

             

            Name                   Adobe PDF Reader Link Helper
            Publisher              Adobe Systems, Incorporated
            Status                 Disabled
            File date              Sunday, October 22, 2006, 10:08 PM
            Version                8.0.0.456
            Load time              (0.06 s)

             

            Name                   Adobe PDF
            Publisher              Adobe Systems, Incorporated
            Status                 Disabled
            File date              Thursday, May 10, 2007, 10:47 PM
            Version                8.1.0.0
            Load time              (0.21 s)

             

             

            I enabled the Java add-ons in IE. I have:

             

            Name                   Sun Java Console
            Publisher              Sun Microsystems, Inc.
            Status                 Enabled
            File date              Tuesday, June 10, 2008, 3:27 AM
            Version                6.0.70.6

             

            Name                   SSVHelper Class
            Publisher              Sun Microsystems, Inc.
            Status                 Enabled
            File date              Tuesday, June 10, 2008, 3:27 AM
            Version                6.0.70.6
            Load time              1.35 s

             

            Name                   Java Plug-in 1.6.0_07
            Publisher              Sun Microsystems, Inc.
            Status                 Enabled
            File date              Tuesday, June 10, 2008, 3:27 AM
            Version                1.6.0.7

             

            Name                   Java Plug-in 1.6.0_07
            Publisher              Sun Microsystems, Inc.
            Status                 Enabled
            File date              Tuesday, June 10, 2008, 3:27 AM
            Version                1.6.0.7

             

            I did not find Flash10d.ocx anywhere on my hard drive or in my browser settings.

             

            I also don't see "Add/Remove" anywhere in IE, although based on your response it does appear that my Java version is outdated.

             

            Just for fun I tried starting IE as Administrator, but I don't know the password and it doesn't allow me to leave it blank. My normal logon has admin privileges, so maybe that's sufficient.

             

            I think I've covered all of the points you mentioned. Thanks for helping out. Please let me know if you have any further suggestions.

             

            dfghgfd

            • 3. Re: Flash Player has stopped working
              eidnolb onlyone Community Member

              Hi dfg, In the IE  browser add ons you have to have the Shockwave Flash Object. In FF you have to have the SWF plugin.

              These are necessary for Flash Player to work. I am not sure at this point you even have Flash Player installed.

              IE8 uses different terms for the same thing. Go to Start>Control Panel, you should be able to find Add/Remove there.

              Whereever your programs are listed, Windows updates, etc.

               

              You said in your post that you had Flash Player 10.0.42.34 installed. Where is this information on your computer?

               

              You most likely need to Uninstall and Install again. You install using IE and you install using FF.

              The Java add ons indicate they are old versions. However, you need to find them in Add/Remove so you can remove them before you try to install the newest version.

               

              On the Administrator issue, didn't you assign a password when you set  the account up and keep it? Someone on another forum said just enter "Administrator" but that is heresay. I don't use IE8 so not sure if that works or not. I know many people are having a problem, can't get software installed on their own computer because they forgot their password.

               

              Evidently you were able to install software before so it shouldn't be a problem.

               

              See if you can find the info on Java.

              If you want to Uninstall and Install let me know.

              • 4. Re: Flash Player has stopped working
                dfghgfd Community Member

                I am showing Flash Player 10.0.42.34 in Add/Remove programs, but not Flash Player 10.0.42.34 ActiveX. I'll try removing & reinstalling w/ each browser. I also removed Java while I was there.

                 

                I bought my computer refurbished w/ Windows XP pre-installed, so I actually didn't set up the Admin account and have never had the password.

                 

                I'll post back when that is done.

                 

                Thanks

                • 5. Re: Flash Player has stopped working
                  dfghgfd Community Member

                  I uninstalled Flash Player w/ the Adobe uninstaller and then re-installed it w/ both browsers. I also uninstalled Java w/ Add/Remove Programs in Windows. I thought I would be prompted by my browser(s) to d/l the new version but I was not. Do you happen to know a link to the correct version of Java?

                   

                  I also found the Plugins & Extensions tabs in FF and Adobe Flash Player is not listed although Shockwave Flash is. Should I remove Shockwave Flash?

                   

                  Thanks

                  • 6. Re: Flash Player has stopped working
                    dfghgfd Community Member

                    p.s. I also have these entries in IE:

                     

                    Name          Shockwave Flash Object
                    Publisher     Adobe Systems Incorporated
                    Status        Enabled
                    File date     Monday, November 02, 2009, 7:24 PM
                    Version       10.0.42.34

                     

                    Name          get_atlcom Class
                    Publisher     Adobe Systems Incorporated
                    Status        Enabled
                    File date     Thursday, December 17, 2009, 4:37 PM
                    Version       1.6.2.60

                     

                    Thanks again

                    • 7. Re: Flash Player has stopped working
                      dfghgfd Community Member

                      Ok I found JRE 6 update 18 simply by entering that exact string into Google. For good measure I uninstalled Flash Player again, installed JRE 6 update 18 then re-installed Flash Player w/ both browsers. It's still not working though.

                       

                      Thanks

                      • 8. Re: Flash Player has stopped working
                        eidnolb onlyone Community Member

                        Hi dfg, Just got back home. I'll review your info and get back to you in a few minutes.

                         

                         

                        eidnolb

                        • 9. Re: Flash Player has stopped working
                          eidnolb onlyone Community Member

                          Ok, dfg glad you updated Java and removed the old versions. I read over the posts, but I think since you have uninstalled and installed again it would be a good idea to get the latest stats.

                           

                          First if you have Shockwave Flash in FF that is the SWF(abbreviation that they usually use) vs 10.0.42.34? Don't remove that.

                           

                          Need the IE add ons that are now listed  and the FF add ons, plugins and extensions.

                           

                          After you updated the Java, did you remember to Reboot?

                           

                          In one of the installs of FP using IE, you picked up Get_atlcom Class. Go to Add/Remove and see if it is listed and if Adobe DLM(download manager) is or GetPlus. Don't do anything, just let me know if any or all are there.

                           

                           

                          Thanks

                          • 10. Re: Flash Player has stopped working
                            Chrisulrich Community Member

                            If this helps any, you can see all the plug-ins you're using in Firefox by typing About:Plugins in the address bar.  It isn't a web address as such, it's a special command that will bring up a browser window with a list of all the plug-ins you're using. You can enable/disable them from within that window.

                             

                            Yours respectfully

                             

                            ulrichburke

                            • 11. Re: Flash Player has stopped working
                              eidnolb onlyone Community Member

                              Hi Chris, Thank you. This will be helpful, not only for me, but for those that may be new to Firefox. I appreciate that you took the time to comment.

                               

                               

                              Regards,

                              eidnolb

                              • 12. Re: Flash Player has stopped working
                                dfghgfd Community Member

                                Thanks both of you. Here's what I have in FF:

                                 

                                Java Deployment Toolkit 6.0.180.7

                                File name: npdeploytk.dll
                                NPRuntime Script Plug-in Library for Java(TM) Deploy
                                MIME Type Description Suffixes Enabled
                                application/java-deployment-toolkitYes

                                Mozilla Default Plug-in

                                File name: npnul32.dll
                                Default Plug-in
                                MIME Type Description Suffixes Enabled
                                *Mozilla Default Plug-in*No

                                AOL Media Playback Plugin

                                File name: npunagi2.dll
                                npunagi2
                                MIME Type Description Suffixes Enabled
                                application/x-unagi-2npunagi2unagi2Yes

                                Microsoft Office 2003

                                File name: NPOFFICE.DLL
                                Office Plugin for Netscape Navigator
                                MIME Type Description Suffixes Enabled
                                application/x-msoffice11.0.8161*Yes

                                Shockwave Flash

                                File name: NPSWF32.dll
                                Shockwave Flash 10.0 r42
                                MIME Type Description Suffixes Enabled
                                application/x-shockwave-flashAdobe Flash movieswfYes
                                application/futuresplashFutureSplash moviesplYes

                                Java(TM) Platform SE 6 U18

                                File name: npjp2.dll
                                Next Generation Java Plug-in 1.6.0_18 for Mozilla browsers
                                MIME Type Description Suffixes Enabled
                                application/x-java-appletJava AppletYes
                                application/x-java-beanJavaBeansYes
                                application/x-java-vmYes
                                application/x-java-applet;version=1.1.1Yes
                                application/x-java-bean;version=1.1.1Yes
                                application/x-java-applet;version=1.1Yes
                                application/x-java-bean;version=1.1Yes
                                application/x-java-applet;version=1.2Yes
                                application/x-java-bean;version=1.2Yes
                                application/x-java-applet;version=1.1.3Yes
                                application/x-java-bean;version=1.1.3Yes
                                application/x-java-applet;version=1.1.2Yes
                                application/x-java-bean;version=1.1.2Yes
                                application/x-java-applet;version=1.3Yes
                                application/x-java-bean;version=1.3Yes
                                application/x-java-applet;version=1.2.2Yes
                                application/x-java-bean;version=1.2.2Yes
                                application/x-java-applet;version=1.2.1Yes
                                application/x-java-bean;version=1.2.1Yes
                                application/x-java-applet;version=1.3.1Yes
                                application/x-java-bean;version=1.3.1Yes
                                application/x-java-applet;version=1.4Yes
                                application/x-java-bean;version=1.4Yes
                                application/x-java-applet;version=1.4.1Yes
                                application/x-java-bean;version=1.4.1Yes
                                application/x-java-applet;version=1.4.2Yes
                                application/x-java-bean;version=1.4.2Yes
                                application/x-java-applet;version=1.5Yes
                                application/x-java-bean;version=1.5Yes
                                application/x-java-applet;version=1.6Yes
                                application/x-java-bean;version=1.6Yes
                                application/x-java-applet;jpi-version=1.6.0_18Yes
                                application/x-java-bean;jpi-version=1.6.0_18Yes

                                Adobe Acrobat

                                File name: nppdf32.dll
                                Adobe PDF Plug-In For Firefox and Netscape
                                MIME Type Description Suffixes Enabled
                                application/pdfAcrobat Portable Document FormatpdfYes
                                application/vnd.adobe.x-marsAcrobat Portable XML Document FormatmarsYes
                                application/vnd.fdfAcrobat Forms Data FormatfdfYes
                                application/vnd.adobe.xfdfXML Version of Acrobat Forms Data FormatxfdfYes
                                application/vnd.adobe.xdp+xmlAcrobat XML Data PackagexdpYes
                                application/vnd.adobe.xfd+xmlAdobe FormFlow99 Data FilexfdYes

                                Microsoft® DRM

                                File name: npdrmv2.dll
                                DRM Netscape Network Object
                                MIME Type Description Suffixes Enabled
                                application/x-drm-v2Network Interface PluginnipYes

                                Windows Media Player Plug-in Dynamic Link Library

                                File name: npdsplay.dll
                                Npdsplay dll
                                MIME Type Description Suffixes Enabled
                                application/asxMedia Files*Yes
                                video/x-ms-asf-pluginMedia Files*Yes
                                application/x-mplayer2Media Files*Yes
                                video/x-ms-asfMedia Filesasf,asx,*Yes
                                video/x-ms-wmMedia Fileswm,*Yes
                                audio/x-ms-wmaMedia Fileswma,*Yes
                                audio/x-ms-waxMedia Fileswax,*Yes
                                video/x-ms-wmvMedia Fileswmv,*Yes
                                video/x-ms-wvxMedia Fileswvx,*Yes

                                Microsoft® DRM

                                File name: npwmsdrm.dll
                                DRM Store Netscape Plugin
                                MIME Type Description Suffixes Enabled
                                application/x-drmNetwork Interface PluginnipYes

                                 

                                 

                                And here's what I have enabled in IE:

                                 

                                Name          Spybot - Search & Destroy Configuration
                                Publisher     Not Available
                                Status        Enabled
                                Version       1.6.0.0

                                 

                                Name          Windows Live Safety Center Base Module
                                Publisher     Microsoft Corporation
                                Status        Enabled
                                File date     Tuesday, October 28, 2008, 4:25 PM
                                Version       1.9.6662.1

                                 

                                Name          MUWebControl Class
                                Publisher     Microsoft Corporation
                                Status        Enabled
                                File date     Thursday, August 06, 2009, 6:23 PM
                                Version       5.8.0.2469

                                 

                                Name          Microsoft Office Template and Media Control
                                Publisher     Microsoft Corporation
                                Status        Enabled
                                File date     Thursday, April 19, 2007, 1:10 PM
                                Version       11.0.8164.0

                                 

                                Name          XML DOM Document
                                Publisher     Microsoft Corporation
                                Status        Enabled
                                File date     Thursday, July 30, 2009, 11:35 PM
                                Version       8.100.1051.0

                                 

                                Name          Tabular Data Control
                                Publisher     Microsoft Corporation
                                Status        Enabled
                                File date     Sunday, March 08, 2009, 3:30 AM
                                Version       8.00.6001.18702

                                 

                                Name          Windows Live Safety Center Control Module
                                Publisher     Microsoft Corporation
                                Status        Enabled
                                File date     Tuesday, October 28, 2008, 4:25 PM
                                Version       1.9.6662.1

                                 

                                Name          SearchAssistantOC
                                Publisher     Microsoft Corporation
                                Status        Enabled
                                File date     Sunday, April 13, 2008, 7:12 PM
                                Version       6.00.2900.5512

                                 

                                Name          JQSIEStartDetectorImpl Class
                                Publisher     Sun Microsystems, Inc.
                                Status        Enabled
                                File date     Yesterday, January 16, 2010, 5:47 PM
                                Version       6.0.180.7
                                Load time     0.03 s

                                 

                                Name          Java(tm) Plug-In 2 SSV Helper
                                Publisher     Sun Microsystems, Inc.
                                Status        Enabled
                                File date     Yesterday, January 16, 2010, 5:47 PM
                                Version       6.0.180.7
                                Load time     0.83 s

                                 

                                Name          Java Plug-in 1.6.0_18
                                Publisher     Sun Microsystems, Inc.
                                Status        Enabled
                                File date     Yesterday, January 16, 2010, 5:47 PM
                                Version       1.6.0.18

                                 

                                Name          Java Plug-in 1.6.0_18
                                Publisher     Sun Microsystems, Inc.
                                Status        Enabled
                                File date     Yesterday, January 16, 2010, 5:47 PM
                                Version       1.6.0.18

                                 

                                Name          Spybot-SD IE Protection
                                Publisher     Safer Networking Ltd.
                                Status        Enabled
                                File date     Monday, January 26, 2009, 3:31 PM
                                Version       1.6.0.0
                                Load time     1.33 s

                                 

                                Name          Office Update Installation Engine
                                Publisher     (Not verified) Microsoft Corporation
                                Status        Enabled
                                File date     Thursday, November 17, 2005, 11:12 PM
                                Version       12.0.3208.1014

                                 

                                Name          Shockwave Flash Object
                                Publisher     Adobe Systems Incorporated
                                Status        Enabled
                                File date     Monday, November 02, 2009, 7:24 PM
                                Version       10.0.42.34

                                 

                                Yes, I have since rebooted the computer more than once.

                                 

                                In Windows Add/Remove I don't see Get_atlcom Class, Adobe DLM, or GetPlus listed.

                                 

                                Thanks

                                • 13. Re: Flash Player has stopped working
                                  eidnolb onlyone Community Member

                                  Hi dfg, Those are a lot of add ons for each broswer to handle:-) Am I correct in assuming that Flash Player is not working?

                                   

                                  Or ????

                                  • 14. Re: Flash Player has stopped working
                                    dfghgfd Community Member

                                    Correct, it's still not playing the audio content that I listed at the top of this thread although other people can play it. I used to be able to play it in both browsers and now I can't play it in either browser.

                                    • 15. Re: Flash Player has stopped working
                                      eidnolb onlyone Community Member

                                      Well dfg, You have installed the Flash Player and the Shockwave Flash Object in the IE add ons. Also you have installed the SWF(Shockwave Flash) in FF. That is quite an accomplishment.

                                       

                                      The problem before was that wasn't done. Now that you have done that, the obstruction is with the add ons, both in IE and in FF.

                                       

                                      There are some conflicts in IE and also in FF. What I plan on doing is printing out your lists of both so I can work better with them.

                                       

                                      The Java update, I don't think is the one that you wanted. The Java sight is very confusing and often many people install

                                      the version and all of their many add ons that is for developers and those that use those versions to write applications.

                                      If you do that, then that is fine. If not you may want to consider removing those via Add/Remove and Rebooting and I will give you the proper instructions and the link to install the one that is for users. You sort of jumped ahead of me on Java:-)

                                       

                                      Now don't start uninstalling things yet. As soon as I go over this list, what I will propose is to Disable those that in my opinion are causing a conflict. Then have you try the websites that are causing you a problem. This is the easiest way to try to accomplish these conflicts.

                                       

                                      By the way, I notice you use Spybot S&D, do you have the Tea Timer active?

                                      Also without searching I con't remember if you use a Third party firewall?

                                       

                                      Whatever you do dfg, don't uninstall and install Flash Player:-) You have it right where it should be.

                                       

                                      I'll get back to asap.

                                      Oh and thanks for all the hard work and supplying the add ons.

                                      • 16. Re: Flash Player has stopped working
                                        dfghgfd Community Member

                                        Thanks. I downloaded the JRE (runtime environment), not the JDK (developer's kit).

                                         

                                        I am using Windows Firewall.

                                         

                                        Tea Timer is not active but S&D Resident is.

                                        • 17. Re: Flash Player has stopped working
                                          eidnolb onlyone Community Member

                                          On Java, in IE I see the ActiveX controls that would indicate JRE 6 Update 18, however that is not the case in FF.

                                           

                                          In the add ons for FF, the platform is SE 6 update 18 and all of those add ons indicate that. See the Java bean entries?

                                          That is not installed or a part of the JRE platform.

                                          We can address that later.

                                           

                                          Right now, I want to work on IE. But another question, you have an AOL plugin in FF, nothing of AOL in IE? Just want to be sure. The following add ons in IE, I would like for you to Disable; if any of AOL is there then disable it as well.

                                           

                                          Any add on listed of Spybot.

                                          JQSIEStartDetectorImpl Class (Java ActiveX)

                                          2 SSV Helper (Java ActiveX (BHO)

                                          Office Update Installation Engine ( for the simple reason it is "Not verified" This to me is strange, Microsoft didn't verify their own ActiveX??? Disable it anyway.

                                           

                                          Now when I disable or enable any of my add ons in IE I don't have to reboot; don't know about IE. Try it without rebooting

                                          You are probably as tired of rebooting as I am. I've been working on the .NET Framework updates and Core Services for Windows:-)

                                           

                                          Do the disabling first and try a website, answer my questions after that.

                                          Thanks

                                          • 18. Re: Flash Player has stopped working
                                            Chrisulrich Community Member

                                            Dear dfghghd.

                                             

                                            As long as the other folks who are more expert than I am in the subject of Flash concur, try the following.  I did a WODGE of tests because Flash works fine in my Firefox, so I wanted to find something that stopped it working.  And discovered Adobe Acrobat and Flash clash.  Pretty dumb as they're both by the same firm, but you've got to install them in sequence. I got the sequence right in my FF by sheer dumb arse luck!! Anyway.  After lots of testing, try this:

                                             

                                            1. Go into tools and click Add-ons
                                            2. Disable Adobe Acrobat
                                            3. Go to the Adobe.com and download Adobe Flash Player
                                            4. Close Firefox completely
                                            5. Install Adobe Flash Player normally
                                            6. Go into Firefox and repeat steps 1 and 2 this time Enable Adobe Acrobat.
                                            Adobe Flash Player should now work.

                                             

                                            You can't have Acrobat working while you're installing Flash, they don't seem to like eachother.  Not sure why. But you CAN have it working after you've installed Flash, THEN they get along OK.

                                             

                                            If the techie-types here don't like this idea, I'd go along with them, I'm not that much of a techie, I just try things out a lot.

                                             

                                            Yours respectfully - please tell me if this works for you otherwise I'll wonder forever!

                                             

                                            ulrichburke

                                            • 19. Re: Flash Player has stopped working
                                              eidnolb onlyone Community Member

                                              dfg,  I thot the Spybot Resident was the Tea Timer.

                                              • 20. Re: Flash Player has stopped working
                                                eidnolb onlyone Community Member

                                                Hi dfg, I am about to sign off for the night. I think you need to take a look at your Add/Remove. I see a Windows Media

                                                Player plugin in FF, but I don't see any required ActiveX Controls for WMP in IE. Also in FF you have the Microsoft DRM plugin. If you have Windows Media Player installed, then to hear or see videos with IE, you need the ActiveX.

                                                 

                                                Many programs that are installed have ActiveX Controls in IE and the plugins in FF. Maybe things are out of sync:-)

                                                 

                                                You are making progress, everything needs to be done in an orderly manner. Steps 1-5 before 6-10. Trust me, I know where I'm going. Some of the ducks on your system are out of the row and we are trying to get all of them back in the correct row.

                                                 

                                                You are a lot closer to solving your problems than you were.

                                                 

                                                 

                                                Regards,

                                                eidnolb

                                                 

                                                Oh, and yes the S&D Resident tool is the Tea Timer, here are a couple of links.

                                                Another thot: Does Spybot now contain any anti-virus features? If so they will probably conflict with Avira.

                                                http://forums.spybot.info/blog.php?b=36

                                                 

                                                http://forums.spybot.info/blog.php?b=36

                                                • 21. Re: Flash Player has stopped working
                                                  dfghgfd Community Member

                                                  Thanks I will try these suggestions. BTW D&D Resident and Tea Timer are not the same thing. S&D Resident only works in IE. Tea Timer works in Windows. If you go to Spybot in Advanced mode you can see that they are listed spearately and can be turned on and off separately. I don't think Spybot has any ant-vir abailaities, especially w/ Tea Timer turned off, as there is nothing resident in the Windows sysem tray.

                                                  • 22. Re: Flash Player has stopped working
                                                    dfghgfd Community Member

                                                    I tried disabling what eidnolb suggested then also tried disabling Adobe PDF and re-installing Flash Player as Chris suggested but neither solved the problem.

                                                     

                                                    I don't use AOL at all and did not knowingly install any add-ons for it. I'm guessing maybe Winamp installed that add-on because they offer the AOL music service, which I never use.

                                                    • 23. And another piece of pure genius thinking....
                                                      Chrisulrich Community Member

                                                      bites the dust - sigh!!

                                                       

                                                      Ah, well.

                                                       

                                                      What I'm gonna do for my next trick is post everything I've got in my About:Plugins Firefox page right here.  Because Flash is working just fine in my Firefox and someone who knows a bit more than I do - which isn't hard, let's face it - might be able to spot the difference between my plug-ins and your plug-ins and be able to deduct why it's working on my FF and not yours.

                                                       

                                                      Just incase it makes a difference - it might - my version is 3.5.7

                                                       

                                                      Right.  Here's the post.  I couldn't spot any obvious differences (that I could see would MAKE a difference if you see what I mean) but one of the gurus here might be able to.

                                                       

                                                      Microsoft® Windows Media Player Firefox Plugin

                                                      File name: np-mswmp.dll
                                                      np-mswmp
                                                      MIME Type Description Suffixes Enabled
                                                      application/x-ms-wmpnp-mswmp*Yes
                                                      application/asx*Yes
                                                      video/x-ms-asf-plugin*Yes
                                                      application/x-mplayer2*Yes
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                                                      The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
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                                                      The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
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                                                      Wish I knew more so I could help you more.  Sorry I don't.  It's odd about that sequence thing not working - disabling Acrobat first - because if I tried reinstallijng Flash Player with Acrobat active it didn't happen every time.  With Acrobat disabled, it re-installed fine AND worked (and is working now!) I thought I was onto something there.

                                                       

                                                      Workaround - possibly.  I HAVE discovered that if you've got Winamp active and you go to a streaming web page, more often than not Winamp will pick up on the web page and start streaming it for you.  VLC can stream flash, but you have to know the address of the actual video source, not just the .ASPX address - that's the active webpage, not necessarily the source of the video even though you can see it there. There ARE ways of doing this and I can't explain any better than by posting this link (Gurus, please don't delete this because it's got a link on it, have a look at the page I'm linking to and you'll see it is relevant to this thread.  I'm not spamming.)

                                                       

                                                      http://www.pallab.net/2007/06/05/comprehensive-guide-to-saving-streaming-video/

                                                       

                                                      I know it says guide to SAVING streaming video, but it's also a great guide to FINDING the video source in the  first place.  Once you've got the source URL, you can paste it into VLC or Winamp and watch it that way, thereby meaning you don't need to get Flash sorted to watch YouTube etc.  Not sure about interactive Flash, like games and stuff, never tried playing games in Winamp but I think it wouldn't work. But Flash streaming would. If they try to hide the name of the video, its size will always give it away.  It'll be the biggest link in the source code, guaranteed!

                                                       

                                                      I've gotten the stuff from the above link working quite well, so you can ask me any questions you like about it and chances are it'll be the one question I don't know the answer to... NO! I mean, chances are I'll be able to answer them.

                                                       

                                                      Yours respectfully

                                                       

                                                      ulrichburke.

                                                      • 24. Re: And another piece of pure genius thinking....
                                                        dfghgfd Community Member

                                                        Thanks Chis. I can see YouTube videos and other Flash video content, but I can't play the audio on these pages:

                                                         

                                                        http://feefifaux.net/news/ and http://prestonsbeat.com/

                                                         

                                                        Can you?

                                                         

                                                        Other people can play it (I have contacted some people and asked them to test it) and I used to be able to play it. The reason this is a problem is because I have used this code on a few clients' sites and it's hard to work on people's sites w/o being able to verify that what you have done actually works. Also if one of my clients were to run into the same problem I would like to be able to help them solve it. People get very panickly when they pay for a web site and then it appears not to work. Luckily nobody is complaining thus far.

                                                         

                                                        Are we not supposed to post links here? I'm not trying to spam the board either. Just trying to provide info relevant to the problem I am experiencing.

                                                        • 25. Re: And another piece of pure genius thinking....
                                                          eidnolb onlyone Community Member

                                                          Hello Chrisulrich, However well intended your suggestions may or may not be, you are thread jacking. If you have problems you need to start your own thread.

                                                           

                                                          Your experiments with your own computer is fine, but I resent you offering those experiments to someone that I am helping. I have seen this happen on this forum before and people follow this and dig a bigger hole and have more problems than they started out with.

                                                           

                                                          It is my practice to submit to the senior participants with 1500 posts and up, because they have much more experience

                                                          than I. You can find the list of them on the right side of the forum.

                                                           

                                                          The installation of Flash Player and any update is not rocket science. Following the well laid out instructions of Adobe's

                                                          articles will be successful. People say they do, but they don't. They follow part of them. There is a procedure and a process.

                                                           

                                                          Now you have suggested steps to take that is going to undo the progress that dfg has made, what with your "next trick"

                                                          and now you are going to instruct him on "saving-streaming video". I wasn't aware that was his goal. To "save" streaming video, I assumed you had to be able to "stream" it first. Is that done with or without Flash Player working??

                                                           

                                                          And by the way the Subject of dfg's thread is "Flash Player has stopped working"  All you are doing is causing confusion

                                                          and interfering in someone else's attempt to help dfg.

                                                           

                                                          You are most certainly free to try any experiment or follow any link you like, but it is highly rude to suggest to others to do so.

                                                           

                                                          eidnolb

                                                          • 26. Re: And another piece of pure genius thinking....
                                                            eidnolb onlyone Community Member

                                                            Hi dfg, We seem to have reached a fork in the road here. By following Chris's experimental suggestions, you are continuing to move the goal posts. I can't help you when the target keeps moving.

                                                             

                                                            I had asked you in my post #15 to you to not uninstall again, but you followed his suggestion that does not even make sense. You can't take directions, dfg from opposite opinions. So, you need to stop following his suggestions or follow them and I will move on.

                                                             

                                                            Regards,

                                                            eidnolb

                                                             

                                                             

                                                             

                                                             

                                                             

                                                             

                                                             

                                                             

                                                             

                                                             

                                                             

                                                             

                                                            I have already addressed this to Chris.

                                                            • 27. File this under 'spot the braincell....'
                                                              Chrisulrich Community Member

                                                              I've just been to Fififaux (hope I've spelled that right) and checked it out.  It seems to be a bunch of still graphics on what looks like a notepad.  Some of them are pretty stylish but there's no movement to them or anything.  Is the site supposed to be playing music as well, then? If it is, I couldn't hear anything.

                                                               

                                                              But I can hear sound perfectly on YouTube and Veoh and Zshare, all of which stream content in .FLV format which is Flash Video format.  And on any other streaming site, though some of them take forever to buffer up.  Which I don't think is anything wrong with Firefox, I think they're just crappily constructed sites, not counting the Chinese ones like Youku which are slow for a different reason.  They're slow because they reserve 99% of their bandwidth for Eastern users, understandably, that's their core market.  We get the scrapings.  Hence the slowness!  If you use a proxy to trick the system into thinking you're in Asia, hello warp speed.  I've done that, it works like a dream.

                                                               

                                                              If you tell me what I'm SUPPOSED to hear on Fififaux, and what I click on to hear it (I thought it would be a YouTube type site but like I said it all seems to be still images.  If any of them are supposed to move, tell me, if any of them are supposed to move and make noises, tell me which ones.  If I can find A Particular Problem to bat my head against, I'm just stubborn enough to butt it down.) I'll go back there and click on it and find out what I have to do to make it work in my Firefox, and then report back here with the solution.  Like I said, .FLV streaming sites work fine with me in Firefox.

                                                               

                                                              Prestonsbeat works fine, but BOY could that guy do with a few singing lessons.  Dunno what's more out of tune, his guitar or his vocal cords.  I hope to heck it's the guitar but I've got a sinking feeling I'm wrong...

                                                               

                                                              Get back to me on that Fififaux site, it's a challenge and I love challenges.  I DO have an idea - I think it's not just Flash that's the problem.  I think theer's Java applets going on there somewheres and Firefox never has liked Java too much. Why do I think this? I play Yahoo pool a lot.  It's better on the recent versions, but if you got booted from a table on the earlier versions, it would guaranteed crash Firefox and you had to reboot either Firefox or the whole computer! Java's a lot more stable since Version 2.0;0.20, but it seems to be an armed truce more than a peace treaty! There's a bit on the Fififaux page that says about needing Java enabling as well as Flash.  Now Yahoo picks up on Java and Flash in my Firefox.  PlayJava site does - usually - there's a couple of games that don't show up. Like I said, tell me what I should be hearing on the Fififaux site and I'll have another go at it!

                                                               

                                                              Interesting....

                                                               

                                                              Yours respectfully

                                                               

                                                              ulrichburke

                                                              • 28. Dear Eidnolb. If you tried using your eyes before putting your mouth in gear...
                                                                Chrisulrich Community Member

                                                                you'd realise that I was showing that link because it showed how to find the source URL of the video you want to see, using a piece of good-quality freeware.  You can then stream it via VLC or WInamp.  I was not advising anyone to save it, it's just that if you can't watch vids within the browser, that's a perfectly good workaround. I use it myself to stream video sometimes because it's faster and smoother than using the browser software on some sites, especially when they're busy.  May I suggest reading my posts before shooting from the lip?

                                                                 

                                                                As far as the disabling of Acrobat before installing Flash goes, it was something i'd discovered that was worth a try.  When you're trying to fix anything to do with computers, it's a process of elimination.  You try one thing at a time, chuck out everything that doesn't work and you must be left with something that DOES work.  I discovered that having Acrobat enabled stopped Flash from installing properly.  So I just listed the sequence that I had to install the packages in to make them work on my system.  If it didn't work for her, fine, it's another possibility gotten rid of.  One step closer to finding the needle within the haystack. Trying it out won't make anything any worse, it just means another possibility eliminated.

                                                                 

                                                                And I don't notice you bunch of geniuses exactly coming up with lists of things to try and eliminate.  I never claimed to be an expert, if you read my posts you'll see I say that on several occasions, but at least I'm coming up with ideas.  She is, of course, free to try yours as well, when they appear.  Eventually, we'll eliminate everything that's impossible and be left with the possibly improbable truth!

                                                                 

                                                                I'd love to understand the thinking process that calls an entire bunch of on-subject ideas 'thread hijacking'.  That's a fascinating one.

                                                                 

                                                                Yours respectfully

                                                                 

                                                                ulrichburke

                                                                • 29. Re: Dear Eidnolb. If you tried using your eyes before putting your mouth in gear...
                                                                  dfghgfd Community Member

                                                                  I certainly don't want this thread to turn into a flame war and I agree with Eidnolb that it is impossible for two people to try to solve the problem, or for me to change things while someone is trying to diagnose them. I will continue to follow Eidnolb's advice, assuming that I will continue to get it.

                                                                   

                                                                  However, to be clear, on both of those pages music is supposed to play when the page loads. I no longer hear the music. Instead I get a box with text in it saying that I need Flash Player 9 or higher to play the content, and a link to download and install Flash Player. On the Preston's Beat web site this message does not appear on the home page but it does appear on the My Music page (you have to scroll down for the audio clips). I have contacted Mark Preston and he says the audio clips still work fine for him. So, it's obviously something to do with my computer or browser setup and not the web site.

                                                                   

                                                                  Thanks

                                                                  • 30. error message
                                                                    dfghgfd Community Member

                                                                    Here is the actual error message I am getting:

                                                                     

                                                                    Audio clip: Adobe Flash Player (version 9 or above) is required to play this audio clip. Download the latest version here. You also need to have JavaScript enabled in your browser.

                                                                     

                                                                    Thanks

                                                                    • 31. Re: Flash Player has stopped working
                                                                      Jochem van Dieten CommunityMVP

                                                                      If it works everywhere except on two sites, Ockham's razor says there is something wrong with the code on those two sites. Presumably they do some sort of version check that does not only trigger when Flash Player is to old, but also when it is to new. Or using some undocumented feature that got disabled in a recent update.

                                                                      I tried looking at the Javascript code used to embed the Flash movies, but that code is scary. No comments, no identation, no discernible structure, just a giant blob of code. If you use this code yourself somewhere, I would recommend ripping it out and replacing it with something maintainable.

                                                                      • 32. At the risk of being yelled at by Eidnolb again...
                                                                        Chrisulrich Community Member

                                                                        Joachim does indeed have a point.  I've now looked at the code on those sites and it isn't well laid out at all, I've done Cobol and C and if I handed it a bunch of code like that to my teacher, I'd've had it handed back to me after being put through the shredder! Me, not the code!!

                                                                         

                                                                        Can you play stuff on YouTube or other streaming sites? Most of them use .FLV or .SWF files and they're all Flash files.  I DO have another idea, which in all seriousness I'll run past Eidnolb first - I'm not being sarky that time, I respect her and you and want to get you up and running with Flash the same as she does, it's just we've got two different ways of working.  I'm very much a 'suckit'n'see' guy. She's a careful research before you do a thing kinda girl.  I respect her for that, honestly I do, I just love trying things out.  If they don't work, fine, at least you've tried it! That's me.

                                                                         

                                                                        If you can see YouTube/Veoh/MegaVideo stuff, I'd say the prob's with those two sites more than with you, same as Joachim's saying.  I should have thought of that, I'm to blame there, I just got carried away trying things out.  If you can't, I'll run my latest genius idea (I wish!) past Eidonolb and see what she thinks of it.

                                                                         

                                                                        I'm not into flame wars either.

                                                                         

                                                                        Respect to both of you.

                                                                         

                                                                        ulrichburke.

                                                                        • 33. Re: Flash Player has stopped working
                                                                          dfghgfd Community Member

                                                                          Thanks Jochem. The code is coming from a Wordpress plugin. The strange thing is that I have asked the two clients if their sites are working for them, and they have both said that they are, which indicated to me that the problem is on my end. It seems like you were not able to play it either, and apparently Chris could not play it, so maybe my clients simply are not using the latest version of Flash Player and that might explain why it still works for them.

                                                                           

                                                                          At any rate, worst case scenario is that the Wordpress plugin is at fault and I will have to find another solution for delivering that content and hope that the clients will like it. I won't be able to bill for the time if they feel that something I did doesn't work. Plugins are both a strength and a weakness of Wordpress because the plugin developers sometimes do not keep their plugins up-to-date as the world around them changes.

                                                                           

                                                                          Eidnolb, just FYI I didn't intentionally do anything to drive you away and I appreciate the help.

                                                                          • 34. Re: Flash Player has stopped working
                                                                            eidnolb onlyone Community Member

                                                                            Hi dfg, I hope you read Jochem's opinion. His statement about the websites has been discussed on the forum and many know that if they have not updated to the latest version of Flash Player and Java, that youtube will be among the first to

                                                                            tell you so. The smaller individual websites are not so quick to update and if you have then there is a problem also.

                                                                             

                                                                            I went to the Preston site and clicked on the My Music like you said. It did play but not smoothly, it was jerky and stopped

                                                                            and started. I didn't find the quality up to par, sounded like he was in a tunnel, sort of a muffled sound. When I tried to close the window, it would not close and I had to use Task Manager, etc. I don't have any problem on other sites, forums,

                                                                            blogs, etc. This was my experience on the site.

                                                                             

                                                                            Give me a few minutes to get back on track. Just on Spybot, I'll take your judgement on the Resident and Tea Timer, since you use it. I used it 2 years ago and they must have separated it like you said, so that is good.

                                                                             

                                                                            Will post back in a few.

                                                                             

                                                                            Thanks

                                                                            eidnolb

                                                                            • 35. Re: Flash Player has stopped working
                                                                              dfghgfd Community Member

                                                                              So, I decided to search Google to see if anyone else is writing about problems using the Wordpress Audio Player plugin and Flash Player 10, and found this article:

                                                                               

                                                                              http://wpaudioplayer.com/support/troubleshooting

                                                                               

                                                                              It seems like the answer may be that my Flash Player is working fine per se, and that it is a conflict between the plugin and the player.

                                                                               

                                                                              And lo and behold I just logged into the WP admin of one of the two sites, and there is a new version of the plugin available. After upgrading the plugin I no longer get the message about upgrading Flash Player. I get nothing at all!

                                                                               

                                                                              At any rate, it looks like I have to do more research into this plugin and perhaps find some other way of delivering this content.

                                                                               

                                                                              Thanks to everyone for their help. If I find an answer to make the plugin work, I will post it here.

                                                                              • 36. Re: Flash Player has stopped working
                                                                                dfghgfd Community Member

                                                                                Ok, it is now working on http://feefifaux.net

                                                                                 

                                                                                The problem was solved by A) upgrading the plugin and B) adding a wp_footer() function in the footer of the site's theme. Apparently this plugin bug was discovered very recently, because I have been on these sites and today is the first time that I was prompted to upgrade the plugin.

                                                                                 

                                                                                Now to figure out why it isn't working on the other site, but first lunch, and I presume this proves that the problem all along has been a conflict with the plugin and not a problem with Flash Player or my installation thereof.

                                                                                 

                                                                                Thanks everyone.

                                                                                • 37. Re: Flash Player has stopped working
                                                                                  Chrisulrich Community Member

                                                                                  I must admit I'd never heard of the Wordpress plug-in before today - my ignorance!

                                                                                   

                                                                                  It's sure working fine now, I didn't realise you were actually constructing that feefifaux site, I thought you'd just visited it and discovered you couldn't hear anything.  That's why I suggested trying other streaming sites.  Sorry for my misunderstanding.

                                                                                   

                                                                                  I'm glad it's working now.  It's working for me, too - just went back there and heard the tune.  It sounds like a ghostly version of one of the tunes a British band called the Specials used to do, years ago.  They were good at that kind of ghostly reggae, too!

                                                                                   

                                                                                  Respect to you and eidnolb both.

                                                                                   

                                                                                  Chris.

                                                                                  • 38. Re: Flash Player has stopped working
                                                                                    eidnolb onlyone Community Member

                                                                                    Good for you dfg! Wordpress has caused a few problems in the past year. Glad they had an update for the plugin.

                                                                                     

                                                                                    Thanks for cooperating in the process here, glad also that you have the latest version of FP in IE and FF.

                                                                                     

                                                                                    Regards,

                                                                                    eidnolb

                                                                                    • 39. Re: Flash Player has stopped working
                                                                                      dfghgfd Community Member

                                                                                      Now working on the other site too (not on the homepage, which was hand-coded, but on the My Music page where the code is generated by the plugin). I just had to upgrade the plugin and hold down the shift key while I refreshed the page.

                                                                                       

                                                                                      Ok, now it's really time for lunch, then I will look into the code on that home page.

                                                                                       

                                                                                      Yes Eidnolb, S&D Resident is only for IE and Tea Timer is a TSR that sits in the Windows System tray. They can be turned on and off separately in Spybot (in Advanced Mode).


                                                                                      Thanks again everyone. Unfortunately we all suspected my browser or the Flash Player and all along the problem was the way the content was being deleivered (i.e. the Wordpress plugin). It seems the plugin was updated on 1/16 but today is the first time I was prompted to get the update.

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