Unable to open books on Elonex Reader

[chris_budd]

Any help please? I am unable to open books transferred to my Elonex reader - free books can be transferred with no problem. I have reinstalled ADE ( the books can be opened on the computer) and authorised the reader following the instructions but when I try to transfer the books to the reader just keep getting the message "No valid licence for the book" I have contacted Elonex and Waterstones to no avail!

[Guest]

Hi, Did you resolve the problem? I am getting the same message myself, although the first book I downloaded from Waterstones was ok. Like you I have contacted Waterstones and Elonex to no avail. Also Adobe. If you found a solution PLEASE let me know!

[chris_budd]

Hi. Firmware Update is now available on Elonex support page which has corrected this problem and some extra features added.

I can now transfer all my DRM books to the reader. Good luck

[chris_budd]

Hi. Firmware Update is now available on Elonex support page which has

corrected this problem and some extra features added.

I can now transfer all my DRM books to the reader. Good luck

C Budden

[Guest]

Hi, Many thanks for the info. but I had already downloaded the latest firmware and was still getting the message No valid licence for this book. Now I have too many activations and when I try to transfer a book from ADE to the reader it says something like This process is not allowed.I feel things are just getting worse!!!!

Sandra

[chris_budd]

Hi. Sorry to hear that. It took me several attempts to 'unzip' the files

but once that was done the rest loaded automatically then when I reconnected

to ADE the reader was reloaded and authorised.

Hope you can get it sorted.

C Budden

[Guest]

Hi, Thanks for the fast reply. I will try downloading the Elonex firmwear again if possible and see if this sorts the issue out. It will probably be later today when I have the time but I will let you know what happens, if anything!!!

Sandra

[Guest]

Hi Chris, Still no luck. Downloaded the Elonex firmware again but when I went to system management on the ereader to upload it it said I already had the latest firmware installed. 😞

[UKJem]

Just to add that once I had updated the eReader with the firmware I did have to copy the books to the reader again before it stopped giving me the no valid license error message.

[Guest]

Hi, Can`t copy books to the reader because I now have too many activations. Even after updating the reader with the firmware it wouldn`t let me copy books to it as all I got was the `no licence` message

[chris_budd]

Sorry you are having so much trouble. I know I didn't find it straight

forward. In fact once I had downloaded the file from Elonex I still couldn't

unzip it and in the end I downloaded a free 'unzip' software package. That

did the trick and opened the folder and extracted the two files inside and

from then on it was straight forward. Like you I did delete the DRM books and

then when I transferred them back they went into a new Digital Editions

folder on the reader .

C Budden