3 Replies Latest reply on Jan 21, 2010 8:00 AM by jsphoto321

    "Internal Error" when Reader tries to open

    RosertonSt

      Hi all,

       

      "Internal Error" message shows up whenever a non admin user tries to open a PDF or the reader directly.

       

      Then i see this is the event logs.

      ---------------------

      Event Type:    Error
      Event Source:    Application Error
      Event Category:    (100)
      Event ID:    1000
      Date:        19/01/2010
      Time:        10:50:27
      User:        N/A
      Computer:  

      Description:
      Faulting application AcroRd32.exe, version 9.3.0.148, faulting module AcroRd32.dll, version 9.3.0.148, fault address 0x0021ae65.

      ----------------------

       

      I have Adobe Reader (9.2.0 and 9.3.0, but it doesnt seem matter as prob is on either) installed on XP workstations and a windows 03 terminal server. All working dandy until recently when we switched off roming profiles and redirection of appdata to accomodate a transition to a new system shortly.

       

      Reinstall / reboot / uninstall / reboot all brings up same prob.

       

      My guess is i need to change something in the registry, maybe a permission or something, since Adobe Reader must be looking for something / denied access to something it think is there but isnt. If i create a new profile for a user, the problem disappears. Im reluctant to do this for everyone though.

       

      Any of you guys clever enough to point me in the right direction?