My apologies for your experience. I have reset your activation count and sent a complaint to the support management.
Thanks for that I have now managed to download my books onto my reader.
Cannot understand why it took so long to resolve via the help portal.
Hope your message to the support management has some effect.
The same problem here. I reported this at 7th Januar and yesterday again, but I still haven't received any reaction. My case number is #0181373561.
I have reset your activations you have 3 computer and 3 device activations left.
I have the same problem. I needed to install to reset my phone several times because of a hardware defect which always startet some days after installation of all programs. Therfore I used as it seems all my activations. Please set it back. because otherwise I am not able to read my ebooks (a lot of them I bougt but didn't read them). The same problem with my tablet due to a newer firmware. If there was a system with wich I could save my activations for a phone, tablet, pc please tell me.
But for now, please reset my activations!!
Adobe ID: firstname.lastname@example.org
Please give me notice to this email. Thanks
I have a similar problem
I installed adobe digital edition on two computers and I access all'accounta also through a 'Android app.
Having reset the phone a couple of times, now I can not register my Adobe id.
I ask you to reset the activations
My Adobe id is email@example.com
Please give me notice to this email.
I am in the same boat...and after spending an hour trying to find the solution, need I say any more
Due to having to completely reset my kobo a couple of times I have been locked out...
So could an adobe representative please reset my account please
Does does anybody from Adobe monitor these forums or is it all BS?
Tried live hat the other day and no option for what I wanted appeared
Tried later a couple of times with no result
Today I tried again and was successful
What a load of palapa to get such a simple problem solved
If I didn't need the software for my kobo ........need I say anymore
Can you reset mine too? I have two new iPads i can not read my books anymore. Please help!
Sorry for the delay in giving feedback about my situation, I resolved a week ago, contacting customer support via chat.
They were very helpful.
I am not alone!
as a bookseller, i often change my e-book readers. After changing my e-book readers a few time, my newest one says "too many activations". Please reset my activations too. My Adobe-ID is 7720688L@meinoyo.com. Please give my a notice via e-mail.
I am not sure anyone monitoring this forum will be able to reset your activations.
You must contact Adobe. Live Chat is easiest: http://www.adobe.com/support/chat/ivrchat.html
Wouldn't it be good if Adobe just did it properly and had a web page where you could view and edit your activations?