2 Replies Latest reply on Jan 21, 2010 1:19 AM by gillian_mcgn

    .CHM Compilation causes crash

    gillian_mcgn

      I have the Adobe Technical Communication Suite, running RoboHelp 8.  All of sudden when trying to compile the chm file, RoboHelp crashes.  I installed all the updates, restarted and tried all the basic obvious steps, but the crash still occurs. I can compile in Webhelp no problem.

       

      During compilation, I watch the output view.  Every starts running ok, I get a warning about the stop file size exceeding 512bytes, then it carries on compiling, then another warning appears HHC3004 warning, it goes to the next topic, another warning about an invalid HTML tag, then it compiles about 4 more topics and crashes again.

       

      I have searched the net high and low and not sure if its a Vista issue or RoboHelp. Does anyone have some info on this?

       

      This is the detail of the error which means nothing to me:

       

      Problem signature:

        Problem Event Name: APPCRASH

        Application Name: RoboHTML.exe

        Application Version: 8.0.0.203

        Application Timestamp: 4944f3bb

        Fault Module Name: StackHash_e52f

        Fault Module Version: 0.0.0.0

        Fault Module Timestamp: 00000000

        Exception Code: c0000005

        Exception Offset: 6d61263b

        OS Version: 6.0.6002.2.2.0.256.6

        Locale ID: 2057

        Additional Information 1: e52f

        Additional Information 2: e98dfca8bcf81bc1740adb135579ad53

        Additional Information 3: 860f

        Additional Information 4: 6eabdd9e0dc94904be3b39a1c0583635