3 Replies Latest reply on Jan 21, 2010 5:29 AM by Steve Grisetti

    help uninstalling Adobe Premiere Elements 1.0 Error 1402.???

    daenglish

      have my movie done ready to burn dvd

      have had premiere elements 1.0 for 4 years

      on my dell E1705 windows xp media edition 2005

      computer has recently had some problem... freezes up

      that was triggered in the DVD burning process

      so i uninstalled and then reinstalled premiere 1.0 from the original discs

      and when i went to open the program would get

      a message that the registration is invalid and to uninstall the program

      so when i went to uninstall the program it runs through the process

      and when it gets to the part where it starts to remove registry values

      i get a message window pop up that says:

      Error 1402. Could not open key:

      HKEY_LOCAL_MACHINE\...\DefaultPreset.

      Verify you have sufficient access to that key or contact your support personnel...

       

      Adobe doesnt support this software anymore

      as i was told by their tech people

      so i downloaded a free trial version of adobe premiere elements 8.0

      and it crashes when i try to open it

      ive been told by adobe tech that this is because

      i need to uninstall APE 1.0

      duh!!!

       

      can you say catch 22

       

      any body got a clue ?

       

      thank you for taking the time to read this

      310 869-2454

      blessings and light

      dae

        • 1. Re: help uninstalling Adobe Premiere Elements 1.0 Error 1402.???
          the_wine_snob Level 9

          One thing that can be done to clean Registry values is to run a Registry cleaner, like CCleaner. I would strongly suggest that you first manually create a System Restore Point, and then take advantage of CCleaner's offer to create a Registry backup, just in case. Run it several times to clean out all vestiges of PrE 1.0.

           

          Also, getting back to the problems with PrE 1.0 and burning, please list the full specs. on your system. It is likely that what caused the burns to fail in the earlier version will still be there, and cause problems with PrE 8 too. Pay special attention to your I/O sub-system, i.e. your HDD's, their size, speed, amount of defragmented free space, controller type and how they are allocated.

           

          Good luck,

           

          Hunt

           

          PS - are you running as Administrator? You should be.

           

          Also, when you go to install, make sure that all AV, pop-up blocking and spysweeping software is turned OFF, along with all Windows firewalls, etc.

          • 2. Re: help uninstalling Adobe Premiere Elements 1.0 Error 1402.???
            daenglish Level 1

            thanks Bill

            tried your suggestion about CCleaner

            ran it several times

            but the files are still there in the registry,,,

             

            hmmmmmmmmmmmmm?

            • 3. Re: help uninstalling Adobe Premiere Elements 1.0 Error 1402.???
              Steve Grisetti Adobe Community Professional

              Have you tried reinstalling it so that you can uninstall it?

               

              Otherwise, I'd just delete the Program Files and ignore what the registry cleaner doesn't get. What remains should be relatively benign.