1 person found this helpful
First go to User/username/Library/Preferences/Adobe Illustrator CS 2 Settings folder and trash the whole Adobe Illustrator CS 2 Settings folder
but in order for this to work you must quit Illustrator although it seems like you cannot launch it I want to make certain you do not have it running.
In that same Preferences folder also trash com.adobe.illustrator.plist.
then try launching Illustrator if this does not work try creating a new user if the new user works then your current account is somehow corrupt.
it could be the whole Preference folder is corrupt or a font database or a licensing fie is corrupt.
Perhaps it is an issue with a change in language or time zone etc.
Or you have installed conflicting software. Also one reason for a symptom like this is pirated software hough I have no doubt that this is not the case here with you.
If the above does not work and this is all for the Mac then try anarchiveal reinstall of your system.
Someone else will have to help you for windows but I think the easiest way might be an archival reinstall of the system and perhaps a healther one t that.
Thank you Wade,
I will try all of the above that you have suggested. And yes - just to confirm - I bought and paid for this program years ago. I'll let you know how it goes. Thanks again for the response. Karen
You are a life saver!!!! It worked! Thank You so much - Why couldn't
Adobe just sent this to me in the first place. It would have made my life
soooooo much easier. Back in business again - just in time to get a rush
order handled for one of our customers. THANK YOU THANK YOU THANK YOU
From: cruisedesigner <email@example.com>
Date: Fri, 22 Jan 2010 08:38:58 -0700
To: Karen Caisse <firstname.lastname@example.org>
working. Can anyone help?
I just found this link whilst looking on the forum
go to this link it worked for me
hope it helps
Karen in all fairness Tec Support doesn't often know their...well let's move on I am pleased yoiu are back up and running.
You should have marked cruisedesigner's answer as the answer to distguish from my work around and a solution.
But I am very gald that you are working and the cruisedesigners answer was atr leastr marked helpful.
You are welcome - I am no technical expert, but it seems this problem has caused a few people problems so was glad to share my findings with other people in the same situation, can actually start a job today with illustrator and not try and solve the problem using photoshop not great when it is mainly text based.