I keep getting this message when trying to install adobe reader. I have attempted to install reader in different isp's, but that doesnt work. I have uninstalled and reinstalled this product, but that doesnt work. I have attempted to follow the "self help" instructions, but they are too complicated to follow AND they dont work. I called customer service, but they refused to provide me any information. What to I do to resolve this issue? I really need to work with pdf files.