Here are the things that I would check first:
Video driver - is it the very latest?
OpenGL - what are the settings?
Hardware Acceleration - if min. set to max. If max, set to min. It this helps, then increment, until it fails and go back one.
BTW - what is the source footage, as that can cause issues too?
not a lot of info there, but I'll splash back some initial ideas:
- what sort of footage are you working with? if you're on HDV or AVCHD, your machine might be choking.
- have you tried changing the Playback quality? if it's on draft, change it to full, if it's on full, change it to draft, and see what happens.
- last but not least, many of the times I have come across the "video won't play" issue on the various machines I have to work on, the issue is SOMETIMES sound-related. Go into your Audio settings (under preferences) and check all is as it should be. maybe even try tweaking the ASIO settings on your sound card if you can.
Dual monitor setup. I disabled one monitor but that did not make a difference.
It's plain old dv DV...Capturing off of a sony dsr-11. The only weird thing that I have seen is that the playback settings will not stay on accellerated gpu...under project settings/general/playback settings. Will not stay on standard either....always fall back to compatible.
Will be leaving working shortly will check in later.
Thanks for the info on the source footage. I think we can rule that out.
Now, how about the other suggestions: video driver, OpenGL and Hardware Acceleration? Any luck there?
Change hardware acceleration. No effect.
graphic acceleration will not stay chosen in Premiere goes to Compatible.
Will update driver tomorrow.
Did I mention that it won't play on NTSC monitor when I play program monitor.
This happened on my home computer...don't remember the solution....
so... checked Playback Quality, sound settings?
Ok, I have fiddled with playback quality and sound settings. No improvement there.
I updated the drivers for the Nvidia Quadro NVS-285. Now the accelerated GPU radio button in playback setting will stay chosen instead of popping over to conpatible. But no improvement in main problem.
The main thing I have discovered is that if you turn off the DSR-11, the program monitor will play fine. I have attempted to check if there is a problem with a setting in the deck but nothing is obvious.
Thanks for any further ideas. Googling in general and on Adobe does not turn up anything.
ah right. so you could go to Playback Settings and disable "Desktop Video Display During Playback" and see if that fixes it, though I guess that's only a workaround. As to why that is... unsure. Is the Audio setting in that pane desktop or External Audio Device?
Still no solution. I brought my own DSR-11; it works on my home/office set-up. No difference...from that I presume the the problem is in the computer or firewire...the firewire cable works at home.
Matt, I tried disabling desktop video...no difference. Audio setting is to desktop
Another tidbit...when the audio is switched to external playback does not work at all when the deck is on.
I will call a local video editing computer builder when they open...
A new firewire card solved the problem.