3 Replies Latest reply on Jan 21, 2010 8:35 AM by the_wine_snob

    PE7 shuts down when getting media

    josteiner

      I am using Premiere Elements 7 since about 3 months (see PC specs at the end).

       

      After working decently for a few weeks, PE7 now shuts down everytime I try to Organize -> Get Media -> PC Files and Folders. The program just disappears, no error message. The problem is there every single time I try this. I can't add any media, so no new projects etc.

       

      I have tried uninstalling and reinstalling the program AND the same with Premiere and Photoshop Elements together, to no avail.

       

      I am not a techie, that's why I picked elements over pro.

       

      Does anybody have an idea how to fix this? All help is appreciated.

       

      Thanks, Jo

       

      Pentium D 3GHz,

      2GB RAM

      Windows XP Pro 2002 SP3

      Intel GMA graphics engine