11 Replies Latest reply on Jan 22, 2010 10:08 AM by tacreate

    CS2 iIlustrator will not start up

    Hampress

      Hi All, my co-designer has recently got a problem with CS2 illustrator.  It will not get past the splash screen when she starts it.

       

      It stops after initialising appears in text on the splash screen.  We have tried switching off Suitcase Fusion before starting illustrator.

       

      We have tried re-installing, and following all instructions given by Adobe for trouble shooting.  Also tried fixing parameters.

       

      Also contacted Adobe but they don't support CS2.

       

      Also indesign is now asking for a serial number but is part of the upgrade from CS to CS2.

       

      Any ideas or will she now have to pay for the complete version of CS4?