2 Replies Latest reply on Jan 23, 2010 8:56 AM by Henk Oudshoorn

    Too many activations..................?  Adobe CASE: 0181305549

    Henk Oudshoorn

      Due to Windows Vista problems, I reinsatlled my computer several times. Now I changed Vista for Win 7. After this reinstallation with a new installation  with Adobe Digital, I received the message 'E_ACT_TOO_MANY_ACTIVATIONS.............................'

      Since a couple of days I am waiting that Adobe (as promissed by them) will reset my Adobe account. I remind Kevin Willems from Adobe this morning that I am still waiting on this.

       

      Does anyone know how long this will take before Adobe will act?

       

      To my opnion I find this activation system very customer unfriendly, perhaps the Adobe peaple can take an example how I-Tunes handle their activation system. I have never face a problem on this subject with them. You can authorise and deauthorise the computer(s) yourself.

       

      I read also that this problem is known by Adobe since 2008? How is this possible that the digital program is not fixed with a patch in the mean time. With their knowledge this can take so long.....................?

       

      I will leave in a couple of days to South America for a month and I need urgently my Sony e-reader than. I tried to make an extra account on my computer as I read on this forum, but that this not work with me (perhpaps I did it wrong).

       

      ADOBE please HELP me out........................... Henk Oudshoorn Netherlands henk.oudshoorn@planet.nl