I'm sorry for you poor experience with our support. I've reset your activations.
(Oh and for the support team that should be looking at this the case# is 0181352143 - he forgot the 1 at the beginning )
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Oh and reading through your case (while I'm writing up the complaint to the support management team). The answer you should have got originally is this eBooks are not transferrable between AdobeIDs. Devices are limited to a single activation at a time. Computers may have a single activation per OS account. Deactivations do not increase your activation count.
Your choices if you have books associated with 2 different AdobeIDs are
1.) Ask the place where you purchase the books associated with the old AdobeID for redownloads - make sure you get a new transaction ID (or you'll get an error saying the license is for a different user)
2.) Create a seperate OS account for the old books - do not transfer them to a new account.
and then there are the non palatable choices to either write off the old books and/or repurchse the content
Thanks for the prompt reply. It now works fine and in fact, I was able to transfer my old books over my new ereader.
Thanks. Got everything going right now.