And since I forgot to mention it, I have the Blackmagic Intensity Pro installed running the latest drivers. I have no other 3rd party plugins installed for the Adobe suite.
Check that you are running 4.2.1 and that the BlackMagic drivers are the latest version. There have been reports of some problems with BM drivers.
Thanks Harm. Yes, I am running the latest drivers for Blackmagic Intensity Pro (3.5.1), all of the Adobe Suite has the latest updates installed, and my graphics card (Nvidia Quadro FX 1700) has the latest drivers installed as well.
Encore still is locking up the entire computer.
I've tried doing system restores to reset the computer back to times when I know Media Encoder was working, but that did not solve the problem. The same problems were there after doing the restore.
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Often, when a program hangs, or crashes, there is a breadcrumb trail left behind in Event Viewer. This ARTICLE will give you tips on finding clues as to what is happening, just before and during the crash. Be sure to follow all links in any error, or warning messages.
Here is the only relevant info I could find in the Event Viewer:
Faulting application name: Adobe Media Encoder.exe, version: 184.108.40.206, time stamp: 0x4af13937
Faulting module name: WatchFolder.dll, version: 0.0.0.0, time stamp: 0x4af1344e
Exception code: 0xc0000005
Fault offset: 0x00011f03
Faulting process id: 0x834
Faulting application start time: 0x01ca9d3e4234c82b
Faulting application path: C:\Program Files (x86)\Adobe\Adobe Media Encoder CS4\Adobe Media Encoder.exe
Faulting module path: C:\Program Files (x86)\Adobe\Adobe Media Encoder CS4\WatchFolder.dll
Report Id: 89095e2b-0931-11df-a5f1-00248c778de6
Does this seem fixable to anyone?
Further searching using this WatchFolder.dll brought up other posts about a similar topic. Deleting all files in the %APPDATA%/Adobe/Adobe Media Encoder/4.0/ folder seemed to do the trick for getting Media Encoder up and running again.
However, Encore still locks up upon opening any Blu-ray project, or starting a new project and switching to Blu-ray mode. Any suggestions there?
Well, at least there is some good news, mixed with the bad.
I have not read of similar with Encore, at least not that I recall. In the meantime, please also post to the Encore Forum, as some folk from there, do not come here.
PS - there are some posts on a Roxio module (built into Encore), and how updating it fixes many things in Encore. Jeff Bellune has commented on some of those threads, but I do not know if any of that will affect you.
For WINDOWS XP, You can do a search for Watch Folder Info.xml in WINDOWS XP or it's located here:
C:\Documents and Settings\YOUR USER NAME\Application Data\Adobe\Adobe Media Encoder\4.0\
I'm not sure about any of the following, but it seemed to help me.
Deleted the file. Starting up Premiere CS4 and Adobe Media Encoder seems to have created a new Watch Folder Info.xml file automatically in the above folder.
I also updated Apple Quicktime as I think I saw that somewhere and it usually doesn't hurt to do so.