0 Replies Latest reply on Jan 27, 2010 9:10 AM by SShoesmith

    Can't open PDF from single source sender

    SShoesmith

      I am on a Mac platform and have no trouble opening PDF documents with the exception of those that come through email from a particular sender.   The error I receive when I try to open the documents from the original sender is

       

      Adobe Reader could not open 'Order_Ack-820.pdf' because it is either not a supported file type or because the file has been damaged (for example, it was sent as an email attachment and wasn't correctly decoded).

       

      When this same file is sent to a different person and then forwarded to me, I can open it.

       

      Any thoughts on why this is happening.