Try while being logged in as administrator.
I can't log in as an administrator, the machine is locked by IT.
I can ask them to test it, but if it works for an administrator and not normal users, I still have a problem.
If it does work, what would need to happen to fix the problem for all users?
If it does not work, what would be the next step to find a solution?
Using PR is best done with full administrator rights. So give everybody an administrator account.
I can't just "give everyone an administrator account." That's just not realistic in a corporate IT situation.
That's your problem. Try if that solves your problem for a single user and if it does, contact IT and explain your dilemma.
We hauled three of our systems to the Mirage in Las Vegas last week where we had to do a live show record to disk and create a bunch of DVD's for
the event attendees. We ran component from the staging company's equipment into the back of two DV Cam decks and from there we ran firewire cables into our 2 computers. We were getting the dreaded "unknown record error" on both systems at first. On both systems, I "Ran" msconfig and disabled all unnecessary startup items. One of the systems never had an "unknown record error" after that. The other system continued to have the error approx 3-5 times during a 3 hour capture. OnLocation crashed when we hit the record button so we captured everything through Premiere CS4. I think the problem may have been the drive we were capturing to. We were bad. Harm can probably guess what we did.
BTW, on the last day before my flight home, I netted a whopping $6 at a craps table. One of the young ladies I work with won $1100 placing daring but foolish bets. I watched a guy, not with our party lose over $6000 in a matter of minutes. I asked one of the guys working at the table what was the most he ever saw someone win at the craps table. he said 1.4 million.