2 Replies Latest reply on Jan 29, 2010 10:43 AM by carmine desapio

    downloading adobe reader

    carmine desapio

      I am using the XP operating system and firefox.  Recently Adobe Acrobat stoped woring. I downloaded Adobe Reader 9.0 --- 10 times.  I get to the screen that offers the option of run or cancel.  If I choose run, nothing happens, i.e., the screen does not change, the arrow does not change into an hourglass.  I called the tech support line and worked eith a low level tech support person who got no farther than I had gotten.  She said that since the software is free, Adobe will not provide a higher level of support.  Does anyone have an idea as to what is causing the hang-up?