2 Replies Latest reply on Feb 1, 2010 12:29 AM by lmnowels

    Online User Input?

    lmnowels

      To convince management to choose RoboHelp, we need to answer their questions definitively... They want to know if RoboHelp allows for:

       

      - Users to add their comments, input online?

      - Users to enter into discussions online?

      - Users to add directly to documentation?

      - Users to rate whether or not topic was useful?

      - Any enumeration of how many users accessed a certain topic?

      - Any enumeration of how many users accessed the help system as a whole?

       

      I just need to be able to say yes, no, or there's a workaround...

       

      Thanks so much for your help...

        • 1. Re: Online User Input?
          johndaigle Level 4

          Hi, lmnowels and welcome to the forums

           

          Let's me see how many I can address. Answers inline:

           

          - Users to add their comments, input online?

          This can be done using the AIR Help output.

           

          - Users to enter into discussions online?

          This can be done using the AIR Help output.

           

          - Users to add directly to documentation?

          No. Not in this release.

           

          - Users to rate whether or not topic was useful?

          Not at this time.

           

          - Any enumeration of how many users accessed a certain topic?

          Yes. There is quite robust reporting of user feedback if the output is published to the (optional) Adobe RoboHelp Server 8. Among them are these Feedback Reports:

              * Unanswered Questions (where Search terms did not find topics of interest)
              * Frequently Asked Questions
              * Areas Requiring Help
              * Frequently Viewed Content
              * Usage Statistics
              * Question Trends
              * Help System Errors

           

          - Any enumeration of how many users accessed the help system as a whole?

          Yes. See Adobe RoboHelp Server 8 comment above

           

          Also, it should be noted that since Adobe acquired RoboHelp, the continued development direction of RoboHelp is for more and more Web 2.0 collaboration features.

           

          Be sure to download the Adobe RoboHelp 8 Reviewers Guide as an aid to evaluating RoboHelp:

          https://acrobat.com/#d=5bE00menRN24n8TzSel0Iw

           

          As a companion to that and the trial version, there is also a Special sample project of Try-it exercises here:

          https://acrobat.com/#d=xX5S7bpmSxW6P4oqmfM3aA

           

          Hope this helps.
          John Daigle

          Adobe Certified RoboHelp and Captivate Instructor

          www.showmethedemo.com

          1 person found this helpful
          • 2. Re: Online User Input?
            lmnowels Level 1

            I appreciate your helpful response. I've been going through the Reviewers Guide and other resources you recommended. I'm looking forward to digging into RoboHelp+AIR. If you have other ideas of the best resources to gain a more in-depth understanding, please let me know.

             

            It sounds like AIR will also help me add tabs to make a help system work better for our needs. (...maybe a tab for error messages and a tab for self-paced learning...) Is that a possibility?

             

            Thanks again...Lois