2 Replies Latest reply on Jan 30, 2010 11:11 AM by rlafoto1

    Cannot install updates

    rlafoto1 Level 1

      Hi All

      Cannot install updates for CS4 Premiere Pro, Encore, Output Module, Flash Pro, Soundboth, Flash Lite, Media Encoder.

      Error message for PrePro: “Installation Incomplete, Updater did not worked” (Adobe uses worked instead of work).  Error message for all others: “Updater did not worked, The installation encountered a problem. “

      I already had “CS4 Web Premium loaded” then installed (with great difficulty) CS4 Premier Pro.  Everything opens and works, but cannot update.  I did have a lot of problems loading PrePro.  At one point Media Encoder and Device Central would not open – so I reloaded CS4 Web Premium.  That did not help - so I reloaded CS4 PrePro from disk.  Now all programs work but cannot update?

      Running Windows 7

      Anybody have a solution?

      Thanks,

      Randy