5 Replies Latest reply on Feb 3, 2010 3:44 AM by Jacob Bugge

    'the preferences file is corrupt and has been reset to the default settings' - cs4 Mac

    Shenzi1 Level 1

      greetings!

       

      every time i start illustrator i encounter a new error.

       

      "the preferences file is corrupt and has been reset to the default settings."

       

      "the corrupt file will be backed up as Adobe illustrator Prefs.err"

       

      this problem manifested after i added some more .ai and .ase files to my swatches directory. i do not believe anything else changed.

       

      not sure how to diagnose the problem. is there a debug mode or something? perhaps an offending file.

       

      an option would be to try remove each added swatch file or folder individually, but this would be a very very time consuming process for me.

       

      i use cs4 on a Macbook pro  running Snow Leopard - 10.6.2 and would appreciate your advice.

       

      thank you

       

      -s