5 Replies Latest reply on May 13, 2010 9:53 AM by Critterlover1075

    Robohelp 8 crashes after Windows 7 install

    G_Brick_Board222

      I'm a long time user of the pre-Adobe versions of RoboHelp, and just installed a trial version of Robohelp 8 on an HP laptop running Windows 7. The program crashes when I open a menu and move to another main menu without first closing the first drop-down menu. Here are the "problem details":

       

      Problem signature:

       

      Problem Event Name: APPCRASH

      Application Name: RoboHTML.exe

      Application Version: 8.0.0.203

      Application Timestamp: 4944f3bb

      Fault Module Name: OLEACC.dll

      Fault Module Version: 7.0.0.0

      Fault Module Timestamp: 4a5bdac8

      Exception Code: c0000005

      Exception Offset: 00002411

      OS Version: 6.1.7600.2.0.0.256.48

      Locale ID: 1033

      Additional Information 1: 0a9e

      Additional Information 2: 0a9e372d3b4ad19135b953a78882e789

      Additional Information 3: 0a9e

      Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

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      Interestingly enough, if I go move the mouse back up the menulist to the top, click to close the menu, and THEN move the cursor across to a new menu, the program does not crash. I did an uninstall and reinstalled with only Robohelp HTML (no server, PDF builder, Robohelp Office).

       

      I'd be grateful for any suggestions. Thanks!