I have a purchased version of RH8 (via TCS2), and I'm receiving this same error today - RH8 & FM9 worked fine yesterday. I am on a Dell Latitude 630 laptop runnint Windows 7 32-Bit.
This happened to me just 1 month ago, and after getting the run-around from Adobe "Tech Support" (yes, it's in quotes for a reason) for 2 WEEKS, I had to completely uninstall, including running the Adobe uninstall script (apparently these Adobe products do not like to be uninstalled; that Adobe developer was apparently on vacation when the TCS software was released to the public). So, rather than contact Adobe, I'll be spending today uninstalling/reinstalling TCS from our server.
Another day using Adobe "software" (again, quotes are intentional).
In the first paragraph you specify your PC. In the second paragraph you talk of installing TCS on a server. Which is it?
RH is not designed to run on a server, quite apart from it being a breach of the licence.
You are saying support told you the uninstall problems are because the developer was on holiday?
See www.grainge.org for RoboHelp and Authoring tips
No, I have not installed TCS2 "on" a server, our software installation files are located on a server, so I must install them FROM a server. Instead, today I am going to copy them onto a stick and install from there.
As for the developer being on holiday, I was being sarcastic. Because every time I have contacted Adobe Tech Support (every month or so since 12/2009) their final solution has been to uninstall TCS2 via Windows uninstall program, THEN run their Adobe uninstall script 3 times or more, THEN have to manually delete leftover files, IMHO the developer who was assigned the task of writing the code to SUCCESSFULLY uninstall their SW must have been on holiday.
That's a great idea. I have RevoUnininstaller installed on my personal PC. Going to go get it now. Thanx!