10 Replies Latest reply: Aug 19, 2011 6:33 PM by tina_jones@me.com RSS

    Mac Acrobat Pro 9.3 can't print : pstopdffilter/pstocupsraster failed with err number 13



      Can't print PDF files from Adobe Acrobat Pro 9.3.0 on Mac OS X Snow Leopard (10.6.2) to Brother MFC-7820N Printer (connected via USB).  Print queue consistently shows "pstopdffilter/pstocupsraster failed with err number 13".


      Steps to reproduce

      1. Launch Acrobat Pro 9.3.0 on Mac OS X Snow Leopard 10.6.2
      2. Open SimpleOnePageDocument.pdf (attached)
      3. From File menu select Print
      4. From Print Dialog select Brother MFC-7820N printer
      5. Click Print Button



      Printing immediately fails.  Print queue shows "pstopdffilter/pstocupsraster failed with err number 13" (see attached picture)


      Expected Results

      Document prints


      Things I have tried

      • Downloading latest drivers from Brother for Snow Leopard (fall 2009 drivers)
      • System Preferences->Print and Fax->Reset Printing Subsystem
      • Print->Advanced->Postscript Options->Font and Resource Policy - Greyed out so I could not change from Send by Range to Send for each page



      I can print PDF files from the Preview application without any problems.


      System Info


      Operating SystemMac OS X Snow Leopard 10.6.2
      ProductAdobe Acrobat Pro 9.3.0 (installed as part of CS4)
      PrinterBrother MFC-7820N connected via USB
      Printer DriverBrother MFC-7820N CUPS version 1.41