3 Replies Latest reply: Feb 3, 2010 7:39 AM by P Spier RSS

    Missing font makes Adobe InDesign CS4 6.0.4 crash

    mattias4000

      Hi!

      I am having a problem with the latest version of Adobe InDesign CS4 (v 6.0.4).

       

      I opened an old document which contained two missing fonts.

      I was able to correct the first one by changing it to an existing font.

      But when I tried to correct the second one, the application crashed.

       

      I did this:

      1. Opened the document with the missing font (the first font was now already corrected).
      2. In the warning dialog window saying a font was missing, I clicked "Find Font".
      3. The missing font was called "Helvetica (T1) Bold Narrow". I set it to be replaced by "Helvetica Regular".
      4. Then I clicked "Change All".
      5. Indesign CS4 crashes.

       

      This is the information about the missing font (note that it says "First Used: na" which is strange):

       

      Filename: <not installed>
      Full Name: Helvetica
      First Used: NA
      Font: Helvetica (T1) Bold Narrow
      PostScript Name: Helvetica-Narrow-Bold
      Style: Bold Narrow
      Type: Type 1
      Version: 
      Restrictions: Unkonwn (Font is missing)
      Path: Unknown (Font is missing)
      Character Count: 27
      Style Count: 0
      Styles: 
      Page: none

       

       

      Does anyone have a solution, or is this a bug?

       

      Thanks

        • 1. Re: Missing font makes Adobe InDesign CS4 6.0.4 crash
          P Spier CommunityMVP

          OS?

           

          This might be caused by having more than one font installed with the name Helvetica. Can you change it to something else, then change that to your Helvitica Regular?

           

          Does it help to export to .inx? Remove minor corruption by exporting

          • 2. Re: Missing font makes Adobe InDesign CS4 6.0.4 crash
            mattias4000 Community Member

            Hi! Thanks for your answer.

             

            I am using Windows XP (SP3).

             

            I tried to export my INDD file (ID CS4 format) to an INX file.
            But that also made InDesign crash (perhaps because of the font thing).

             

            Unfortunately I can't change the missing font of the text because:
            * I can't see the text frame that contains the missing font.
            * InDesign crashes when using the "Find Font" function.

             

            However, this is not a big problem, I can still work with the file. But I will
            always get the annoying warning about the missing font, and I prefer to

            have no errors in my INDD files.

            • 3. Re: Missing font makes Adobe InDesign CS4 6.0.4 crash
              P Spier CommunityMVP

              Try removing all Helvetica fonts from the system. (make sure you have original media to reinstall the one you want to use). See if you can run Find Font witout crashing and change to something else, then reinstall the Helvitica of choice (and only one with the same name) and try again.

               

              You may also have some other corrupt font. What was the on you successfully changed to?

               

              I'd do the testing on a copy,  just in case.