3 Replies Latest reply on Feb 3, 2010 11:59 AM by Jacob Bugge

    Illustrator CS2 locks up upon opening

    keygal

      I am running OS10.4.11 and after doing an Adobe update, Illustrator CS2 locks up and also InDesign asks for a serial #.

      We called Adobe Customer Support and was told about the mappings file that needed to be replaced, which I did and it solved the issue.

      However, after a computer restart, it goes back to square one and I have to unzip the file again and replace the folder - on a daily basis.

      I called customer support again and was told it was an issue with Acrobat 8.0.2, so I reinstalled Acrobat back to 8.0. That did not solve the issue.

      How do I proceed from here? Do I need to reinstall the whole Creative Suite?

      Nancy