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Hi, I just ran into this issue today for the first time, and I haven't figured out the cause or the solution yet. Were you able to find one? MelC
Welcome to the forum to both of you.
I've no idea what the problem is but if one or both of you would like to zip up a file and send it to me, I'll try to find the cause.
Click my username.
Hi, thanks for your help. I was just looking at your own site for information when I received your reply from the forum. I've sent you a zipped copy of the file, which ironically is a chapter on "importing." I've tried all the usual things recommended, including changing the language from Spanish to US English, removing extra styles, attaching the Normal template and so on. MelC
Hi, I just found a solution, although I still don't know the cause, but it appears related to Word rather than RoboHelp. I pressed the Show/Hide button in Word (sorry I forget what it's called, but I think it's the equivalent of "Reveal Codes"). I did a Select All, and then removed the last code on the last page. I copied and pasted it into a new doc, and the new doc imported correctly. MelC