What does cannot retrieve mean? What exactly happens?
Can you retrieve files using another FTP client?
When I click the 'Connect to Remote Host' button, the box that says 'Retreieving the remote folder information for' our website comes up and freezes. We have not tried another FTP client yet.
We changed the settings to allow passive FTP and now it is working. I think it was just an oversight on our part. Thank you for your help.