2 Replies Latest reply on Feb 5, 2010 9:36 PM by ktkcad

    Another run-time error - Chrome & W7

    ktkcad

      Whenever I open Reader it asks W7 to change settings. Leave Reader, it errors out. It only opens outside of Chrome deciding to immediately error out when trying to open a PDF in Chrome. New install of W7-32 on laptop. Uninstalled/reinstalled/repaired numerous times. Error is as follows:

       

      Problem signature:

        Problem Event Name: APPCRASH

        Application Name: AcroRd32.exe

        Application Version: 9.3.0.148

        Application Timestamp: 4b309800

        Fault Module Name: MSVCR80.dll

        Fault Module Version: 8.0.50727.4927

        Fault Module Timestamp: 4a2752ff

        Exception Code: 40000015

        Exception Offset: 000046b4

        OS Version: 6.1.7600.2.0.0.768.3

        Locale ID: 1033

        Additional Information 1: 80ee

        Additional Information 2: 80ee96cb68472e7fabbd58d5116e268f

        Additional Information 3: 54bd

        Additional Information 4: 54bda762dbc630972f6d6149ad9e7221

       

      Read our privacy statement online:

        http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

       

      If the online privacy statement is not available, please read our privacy statement offline:

        C:\Windows\system32\en-US\erofflps.txt

      Thank you.

        • 1. Re: Another run-time error - Chrome & W7
          ktkcad Level 1

          Here is the error info when it crashes in Chrome:

           

          Problem signature:

            Problem Event Name: APPCRASH

            Application Name: chrome.exe

            Application Version: 0.0.0.0

            Application Timestamp: 4b1ff63f

            Fault Module Name: chrome.exe

            Fault Module Version: 0.0.0.0

            Fault Module Timestamp: 4b1ff63f

            Exception Code: 40000015

            Exception Offset: 0004fe3e

            OS Version: 6.1.7600.2.0.0.768.3

            Locale ID: 1033

            Additional Information 1: c8d4

            Additional Information 2: c8d463ba8bb8fd9169d0477702bbbd99

            Additional Information 3: ac85

            Additional Information 4: ac854d03667ca8d9e7bf973f20febf69

          • 2. Re: Another run-time error - Chrome & W7
            ktkcad Level 1

            Are there any issues with Reader needing to be installed with Administrator privileges in W7?