2 Replies Latest reply on Feb 4, 2010 10:26 AM by chuck_w2010

    Adobe Premium Suite installation problem....

    chuck_w2010

      Hello,

      First I am new to this forum.

      The problem.....

       

      Last night I was installing my adobe suite and a problem occured. At 46% installation disk 1 the installation got hung up. It looks like adobe media player was being installed at that point. I waited at least 10 minutes to see if it would continue and it did not. I restarted the install and deselected adobe media player and the installation went through ok. Could there be a problem with the disk? Should I ask adobe for a replacement disk?

      Thanks in advance

        • 1. Re: Adobe Premium Suite installation problem....
          Mylenium Most Valuable Participant
          Could there be a problem with the disk?

           

          Unlikely. It's more likely you had/ have a newer version of Adobe AIR/ AMP already on your system, causing an installer failure because it cannnot overwrite the files...

           

          Mylenium

          • 2. Re: Adobe Premium Suite installation problem....
            chuck_w2010 Level 1

            Unlikely. It's more likely you had/ have a newer version of Adobe AIR/ AMP already on your system, causing an installer failure because it cannnot overwrite the files...

             

            Mylenium

             

            Mylenium,

             

            Thanks for that response but......

             

            I never had adobe AIR/AMP installed before so could it really be the problem?

             

            What about this idea.....if i download the entire Design suite and reinstall using the download instaed of the disks

            but use my serial number then will it work properly? what do you think?