30 Replies Latest reply on Feb 13, 2010 6:14 AM by Edgard Eeckman

    CS4 - Cannot open my project

    Stroubidoul

      Hi,

       

      I was working on a project and when I tried to export in Media Encorder I had this error:

       

      - Source File: C:\Users\toto\AppData\Local\Temp\Sans titre_33.prproj
      - Output File: W:\u2\Exports\13 crazy.mp4
      - Preset Used: HDTV 720p 23,976 – Qualité supérieure
      - Video:
      - Audio:
      - Bitrate:
      - Encoding Time: 06:26:07
      04/02/2010 18:16:48 : Encoding Failed
      -----------------------------------------------------------------------------
      Could not read from the source. Please check if it has moved or been  deleted.

       

      So I restarted my computer and now I cannot open my poject in Premiere Pro CS4. I can create a new one, but my project refuse to open. I only get the progression barre and it freezed just before the end of the loading...

       

      Help me please ?!?!?

       

      Thanks and sorry for my english

        • 1. Re: CS4 - Cannot open my project
          Harm Millaard Level 7

          Some suggestions... and answer at least the 16 questions at the end of the Wiki article.

          • 2. Re: CS4 - Cannot open my project
            Stroubidoul Level 1

            sorry, I didn't get it. Can you e more specific? What exactly do I need to do?

             

            thanks

            • 3. Re: CS4 - Cannot open my project
              Harm Millaard Level 7

              Follow the link, read, follow the included link, read, follow the instructions and answer the questions.

              • 4. Re: CS4 - Cannot open my project
                Stroubidoul Level 1

                I've tried to import my project to a new one -> won't work

                I've tied to rename my rushs folder -> won't work

                I've tried an auto saved project file -> won't work

                I've tried to check my project file with XML Wrench -> I found nothing wrong

                I've tried to uninstall my codec pack

                ...

                still nothing

                • 5. Re: CS4 - Cannot open my project
                  Harm Millaard Level 7

                  Same here: Still no answer to the questions.

                  • 6. Re: CS4 - Cannot open my project
                    Stroubidoul Level 1

                    what question?

                    • 8. Re: CS4 - Cannot open my project
                      Stroubidoul Level 1

                      Don't you think my first post was clear enough?

                       

                      my problem seems to be a corrupt file issue... what is the link with my video car blablabla or my language installation or else...

                       

                      PS: Sorry If I sound a bit harsh, but I've spend the last 6 hours trying to figure out this so...

                      • 9. Re: CS4 - Cannot open my project
                        the_wine_snob Level 9

                        To try and Open your original Project, create a New Project and then Import that original Project into it. Note: this should give you the full Bin structure for that Project. Open those Bins, and find the Timeline - Dbl-click on that Timeline. Does the original Project Import and does its Timeline open?

                         

                        Are your Assets still not accessible?

                         

                        If so, then we'll need the full specs. of your computer, your Project/Sequence Presets and also the full description of your Assets (your source footage), as per the questions in Harm's post. That info will be very important, and will allow us to help troubleshoot your problems.

                         

                        Good luck, and let us know how the Import of the Project goes,

                         

                        Hunt

                        • 10. Re: CS4 - Cannot open my project
                          the_wine_snob Level 9

                          For more info, and troubleshooting a corrupt Project file, this entry in the PrPro-Wiki might be useful.

                           

                          Good luck,

                           

                          Hunt

                          • 11. Re: CS4 - Cannot open my project
                            Harm Millaard Level 7

                            No. We have no idea on what OS with what version of the software on what hardware you are trying with what codecs in what sequence setting with which drivers or plug-ins installed, in short we know nothing.

                             

                            Keep in mind, that most of us here are not mind readers.

                            • 12. Re: CS4 - Cannot open my project
                              Stroubidoul Level 1

                              thank you so much for your answers I really apreciate, I'll will try this tomorow morning (it's 11pm in France now ).

                               

                              And sorry one more time for my behavior.

                               

                              I'll let you know

                              • 13. Re: CS4 - Cannot open my project
                                Stroubidoul Level 1

                                I tried to import my project to a new one:

                                it started to load and it freezed just near the end (I killed the process after 6 hours)...

                                I tried te rename my media folder and it is the same... Premiere is not asking me about the path of my files.

                                the only thing I can get is to reload a 5 days backup project... So I've lost around 30h of work...

                                 

                                Here are my specs:

                                 

                                Windows 7

                                Dual core T9400 2,53Ghz

                                Ram 4Go

                                Nvidia Quadro FX 770M

                                SoundMAx Integrated Digital HD Audio

                                External USB2 Hard Drive Western Digital 1.5To

                                Antivirus: Symantec Endpoint Protection v 11.0.5002.333

                                 

                                My project:

                                HDV 720p 25fps 48KHz setero

                                 

                                My Videos

                                 

                                Chemin d'accès au fichier : W:\u2\media\13 1440x1080 duponchel.m2ts
                                Type : Séquence MPEG
                                Taille du fichier : 258.0 Mo
                                Taille d'image : 1440 x 1080
                                Profondeur de pixel : 32
                                Fréquence d'images : 25.00
                                Format audio source : 48000 Hz - compressé - Stéréo
                                Format audio du projet : 48000 Hz - 32 bits en virgule flottante - Stéréo
                                Durée totale : 00:04:24:00
                                Débit moyen des données : 1000 Ko/seconde
                                Rapport L/H en pixels : 1.3333

                                Chemin d'accès au fichier : W:\u2\media\13 1280x720 crazy.mov
                                Type : Séquence QuickTime
                                Taille du fichier : 78.8 Mo
                                Taille d'image : 1280 x 720
                                Profondeur de pixel : 24
                                Fréquence d'images : 30.00
                                Format audio source : 16000 Hz - 16 bits - Mono
                                Format audio du projet : 32000 Hz - 32 bits en virgule flottante - Mono
                                Durée totale : 00:00:40:00
                                Débit moyen des données : 2.0 Mo/seconde
                                Rapport L/H en pixels : 1.0

                                Chemin d'accès au fichier : W:\u2\media\13 1280x720 doc04.mov
                                Type : Séquence QuickTime
                                Taille du fichier : 126.0 Mo
                                Taille d'image : 1280 x 720
                                Profondeur de pixel : 24
                                Fréquence d'images : 30.00
                                Format audio source : 16000 Hz - 16 bits - Mono
                                Format audio du projet : 32000 Hz - 32 bits en virgule flottante - Mono
                                Durée totale : 00:00:52:15
                                Débit moyen des données : 2.4 Mo/seconde
                                Rapport L/H en pixels : 1.0

                                Chemin d'accès au fichier : W:\u2\media\13 1280x720 fravey.mov
                                Type : Séquence QuickTime
                                Taille du fichier : 58.5 Mo
                                Taille d'image : 1280 x 720
                                Profondeur de pixel : 24
                                Fréquence d'images : 24.00
                                Format audio source : 44100 Hz - 16 bits - Stéréo
                                Format audio du projet : 44100 Hz - 32 bits en virgule flottante - Stéréo
                                Durée totale : 00:00:52:12
                                Débit moyen des données : 1.1 Mo/seconde
                                Rapport L/H en pixels : 1.0

                                Chemin d'accès au fichier : W:\u2\media\13 1280x720 polochon 1.mov
                                Type : Séquence QuickTime
                                Taille du fichier : 132.3 Mo
                                Taille d'image : 1280 x 720
                                Profondeur de pixel : 24
                                Fréquence d'images : 30.00
                                Format audio source : 8000 Hz - 8 bits - Mono
                                Format audio du projet : 8000 Hz - 32 bits en virgule flottante - Mono
                                Durée totale : 00:00:55:15
                                Débit moyen des données : 2.4 Mo/seconde
                                Rapport L/H en pixels : 1.0

                                Chemin d'accès au fichier : W:\u2\media\13 1280x720 Stroubidoul 01.mov
                                Type : Séquence QuickTime
                                Taille du fichier : 30.9 Mo
                                Taille d'image : 1280 x 720
                                Profondeur de pixel : 24
                                Fréquence d'images : 30.00
                                Format audio source : 44100 Hz - 16 bits - Mono
                                Format audio du projet : 44100 Hz - 32 bits en virgule flottante - Mono
                                Durée totale : 00:00:10:28
                                Débit moyen des données : 2.8 Mo/seconde
                                Rapport L/H en pixels : 1.0

                                Chemin d'accès au fichier : W:\u2\media\13 1280x720 Stroubidoul 02.mov
                                Type : Séquence QuickTime
                                Taille du fichier : 146.1 Mo
                                Taille d'image : 1280 x 720
                                Profondeur de pixel : 24
                                Fréquence d'images : 30.00
                                Format audio source : 44100 Hz - 16 bits - Mono
                                Format audio du projet : 44100 Hz - 32 bits en virgule flottante - Mono
                                Durée totale : 00:00:51:08
                                Débit moyen des données : 2.9 Mo/seconde
                                Rapport L/H en pixels : 1.0

                                Chemin d'accès au fichier : W:\u2\media\13 1280x720 Stroubidoul 03.mov
                                Type : Séquence QuickTime
                                Taille du fichier : 658.6 Mo
                                Taille d'image : 1280 x 720
                                Profondeur de pixel : 24
                                Fréquence d'images : 30.00
                                Format audio source : 44100 Hz - 16 bits - Mono
                                Format audio du projet : 44100 Hz - 32 bits en virgule flottante - Mono
                                Durée totale : 00:03:50:21
                                Débit moyen des données : 2.9 Mo/seconde
                                Rapport L/H en pixels : 1.0

                                Chemin d'accès au fichier : W:\u2\media\13 1280x720 youtube 1.mov
                                Type : Séquence QuickTime
                                Taille du fichier : 8.8 Mo
                                Taille d'image : 1280 x 720
                                Profondeur de pixel : 24
                                Fréquence d'images : 24.00
                                Format audio source : 44100 Hz - 16 bits - Stéréo
                                Format audio du projet : 44100 Hz - 32 bits en virgule flottante - Stéréo
                                Durée totale : 00:00:23:17
                                Débit moyen des données : 378 Ko/seconde
                                Rapport L/H en pixels : 1.0

                                Chemin d'accès au fichier : W:\u2\media\13 838x480 crazy5.mov
                                Type : Séquence QuickTime
                                Taille du fichier : 40.9 Mo
                                Taille d'image : 848 x 480
                                Profondeur de pixel : 24
                                Fréquence d'images : 30.00
                                Format audio source : 8000 Hz - 8 bits - Mono
                                Format audio du projet : 8000 Hz - 32 bits en virgule flottante - Mono
                                Durée totale : 00:00:33:15
                                Débit moyen des données : 1.2 Mo/seconde
                                Rapport L/H en pixels : 1.0

                                Chemin d'accès au fichier : W:\u2\media\13 838x480 crazy9.mov
                                Type : Séquence QuickTime
                                Taille du fichier : 87.8 Mo
                                Taille d'image : 848 x 480
                                Profondeur de pixel : 24
                                Fréquence d'images : 30.00
                                Format audio source : 8000 Hz - 8 bits - Mono
                                Format audio du projet : 8000 Hz - 32 bits en virgule flottante - Mono
                                Durée totale : 00:01:25:15
                                Débit moyen des données : 1.0 Mo/seconde
                                Rapport L/H en pixels : 1.0

                                Chemin d'accès au fichier : W:\u2\media\13 1280x720 bidou64.mov
                                Type : Séquence QuickTime
                                Taille du fichier : 34.6 Mo
                                Taille d'image : 1280 x 720
                                Profondeur de pixel : 24
                                Fréquence d'images : 24.00
                                Format audio source : 44100 Hz - 16 bits - Stéréo
                                Format audio du projet : 44100 Hz - 32 bits en virgule flottante - Stéréo
                                Durée totale : 00:00:30:23
                                Débit moyen des données : 1.1 Mo/seconde
                                Rapport L/H en pixels : 1.0

                                Chemin d'accès au fichier : W:\u2\media\13 1280x720 Clouet.mov
                                Type : Séquence QuickTime
                                Taille du fichier : 28.5 Mo
                                Taille d'image : 1280 x 720
                                Profondeur de pixel : 24
                                Fréquence d'images : 24.00
                                Format audio source : 44100 Hz - 16 bits - Stéréo
                                Format audio du projet : 44100 Hz - 32 bits en virgule flottante - Stéréo
                                Durée totale : 00:00:50:22
                                Débit moyen des données : 572 Ko/seconde
                                Rapport L/H en pixels : 1.0

                                Chemin d'accès au fichier : W:\u2\media\13 1280x720 Silberfiel.mov
                                Type : Séquence QuickTime
                                Taille du fichier : 821.4 Mo
                                Taille d'image : 1280 x 720
                                Profondeur de pixel : 24
                                Fréquence d'images : 30.00
                                Format audio source : 8000 Hz - 8 bits - Mono
                                Format audio du projet : 8000 Hz - 32 bits en virgule flottante - Mono
                                Durée totale : 00:05:17:00
                                Débit moyen des données : 2.6 Mo/seconde
                                Rapport L/H en pixels : 1.0

                                 

                                You can download my project file here: http://www.megaupload.com/?d=PT46PX0O

                                 

                                Thank you so much for your help

                                 

                                Denis.

                                • 14. Re: CS4 - Cannot open my project
                                  Harm Millaard Level 7

                                  Dennis,

                                   

                                  There are several problems. Your system is not very fast and you are using a USB external, about the slowest disk possible and maybe not setup with a fixed drive letter. Second, you probably have not setup the autosave feature correctly if you can only restore a 5 day old project. Third, you have a large variety of completely different files with widely different audio. On a relatively slow system with a single USB disk this is asking for trouble. I suggest you convert your files to something easier for editing, with all audio at 48 KHz stereo and all with the same codec, suitable for editing withing the MOV wrapper. Or even better, convert to MS DV AVI type2 with PCM/WAV sound.

                                  1 person found this helpful
                                  • 15. Re: CS4 - Cannot open my project
                                    Stroubidoul Level 1

                                    Thank you

                                     

                                    This is exactly what I was thinking about.

                                     

                                    But if I convert all my files before adding them to my project, will I loose in quality?

                                    And about the audio, I don't use the audio tracks of those files, only the video tracks. Does it change anything?

                                    • 16. Re: CS4 - Cannot open my project
                                      Harm Millaard Level 7

                                      I do not know the origin of all these files, but the fact that they have 1280x720 resolution makes me think they are all MPEG's and probably muxed. You can use GSpot to check this assumption. If that is the case, you can try to demux them, creating a video part and a separate audio part. Then you can import the video only and leaving out the audio part, that you will not be using anyway. Demuxing will not reduce quality. Have a look here for demuxers: http://www.doom9.org/

                                       

                                      This will be better than my earlier suggestion, because converting to MS DV AVI type2 will reduce quality and resolution, even though it is far easier to edit. If possible, I would try to add an internal SATA disk to your system or in case of a laptop, get an eSATA-Xpress card so you can add an eSATA disk to your system. That will be about 4 to 5 times faster than your current external.

                                      1 person found this helpful
                                      • 17. Re: CS4 - Cannot open my project
                                        Stroubidoul Level 1

                                        a lot of my videos are from camera.

                                        this is what I'm exactly doing with all those files:

                                        http://www.youtube.com/watch?v=aauaaim1V3w

                                         

                                        So I need the audio track just to set them together. But before editing, I delete it.

                                        So is there a difference if I import in my project a file with an audio track that won't be used in my timeline and a file witch only contain a video track?

                                         

                                        I've looked at doom9 site, but whitch soft can I use o demux my file?

                                         

                                        Hard drive issue: 5 times faster if I use an internal sata drive??? whoua!!!

                                        It's a laptop. Can use my internal drive for the project files and my USB drive for the media files? Or It won't change a thing?

                                        because now, everything is on my external drive...

                                         

                                        Thanks again for you help

                                        • 18. Re: CS4 - Cannot open my project
                                          Harm Millaard Level 7
                                          a lot of my videos are from camera.

                                           

                                          That is surprising, since most cameras record audio as 48KHz stereo, not 8KHz mono or 16KHz stereo. And how come some clips are wrapped in MOV and others are conventional MPEG's? Were some clips first handled on a MAC and then exported in MOV fromat? If so, try to get the original shots and import these. That may lose all the different audio formats.

                                           

                                          A USB drive achieves approximately 20-25 MB/s transfer rate, a modern (e)SATA achieves around 80-100 MB/s.

                                           

                                          I have never worked with all these different audio formats in a single project. 48 KHz and 44.1 mix ok, but with all these different formats mixed in the same project on your specific machine makes me think that this could well be the problem.

                                          • 19. Re: CS4 - Cannot open my project
                                            Stroubidoul Level 1

                                            sorry once again for my english... when I said camera, I mean Pictures

                                            (photo).

                                             

                                            So, what will be the better format to convert my filse before editing

                                            without loosing video quality?

                                             

                                            and is there a way to repair my corrupt file project?

                                             

                                            thanks again

                                             

                                            2010/2/5 Harm Millaard <forums@adobe.com>

                                             

                                            a lot of my videos are from camera.

                                            >

                                            That is surprising, since most cameras record audio as 48KHz stereo, not

                                            8KHz mono or 16KHz stereo. And how come some clips are wrapped in MOV and

                                            others are conventional MPEG's? Were some clips first handled on a MAC and

                                            then exported in MOV fromat? If so, try to get the original shots and import

                                            these. That may lose all the different audio formats.

                                            >

                                            A USB drive achieves approximately 20-25 MB/s transfer rate, a modern

                                            (e)SATA achieves around 80-100 MB/s.

                                            >

                                            I have never worked with all these different audio formats in a single

                                            project. 48 KHz and 44.1 mix ok, but with all these different formats mixed

                                            in the same project on your specific machine makes me think that this could

                                            well be the problem.

                                            >

                                            • 20. Re: CS4 - Cannot open my project
                                              Harm Millaard Level 7

                                              OK, I understand now. Use GSpot to find which codec is in all your files. Likely a number, may even all, will have MJPEG as the codec. Install either the MainConcept or Morgan MJPEG codec to edit these files. I would try to figure out which of the autosaved projects is the most recent (use Explorer and display the details. Select the latest one) and open that after having installed the MJPEG codec. If that works, immediately do a Save As with a new name, as well Save a Copy. If this does not work, create a new project and try importing the latest autosaved project. Maybe try an older version of an autosaved project if it does not work with the most recent one. That is the best I can think of at this moment.

                                              • 21. Re: CS4 - Cannot open my project
                                                Stroubidoul Level 1

                                                Cool. I will try that immediatly!

                                                 

                                                I let you know

                                                • 22. Re: CS4 - Cannot open my project
                                                  Edgard Eeckman

                                                  Hi

                                                   

                                                  Yesterday my file crashed while finishing a 45' film in Première Pro CS4. Since than I can't upload any of my films anymore.  I'm working on a pc with Vista Home Premium Service Pack One - Intel(R) Core (TM)2 CPU 6300 1,86 GHz 1,87 GHz (I don't know what all this means) 2GB Ram 32-bits.It worked before, since I even already exported a copy of my film some days ago.

                                                   

                                                  I re-installed CS4 but that didn't help. I have tried to import it in a new project but it didn''t work.I have tried to import it in CS3 (still on my pc) but it didn't work either.

                                                   

                                                  After different trials I saw the message: ImporterPricesServer.exe doesn't work.

                                                   

                                                  Can anyone help? This is catastrofic!

                                                   

                                                  Please explain clearly, I'm a pc and CS3/CS4 user but not an IT specialis at all.

                                                   

                                                  Many, many thanks in advance.

                                                   

                                                  Kind regards

                                                  edgard

                                                  • 23. Re: CS4 - Cannot open my project
                                                    Harm Millaard Level 7

                                                    Edgard,

                                                     

                                                    It is not done to steal someones thread. Better to start your own thread, but first, look at the links in this thread about requested info that we may need to help you, and second do a search for ImporterProcessServer on this forum. This has been discussed often and maybe you will find an answer before creating a new discussion.

                                                    • 24. Re: CS4 - Cannot open my project
                                                      the_wine_snob Level 9

                                                      Edgard,

                                                       

                                                      The first thing that I would do would be to look in your Project's folder hierarchy, for the AutoSave folder. If you have not changed the default, you will have five files in there. As Harm mentions above, the file names will NOT reflect the most recent. File 003.PRPROJ might be newer than 005.PRPROJ. Set Windows Explorer's View to Details, and study the Date/Time carefully. Choose the last one created. The AutoSaves are FIFO (First In - First Out), and will be continually overwritten as one edits and time passes. Open that latest AutoSave. If that does not work, then do a New Project and Import that last AutoSave. If that does not work, go to the next latest and try again.

                                                       

                                                      As for the ProcessServer error, there are several threads on that error. A Search of this forum should turn those up. I do not recall all of the situations, or the resolution, but think that there is at least one Adobe KnowledgeBase (KB) Article on the causes and cures.

                                                       

                                                      Good luck,

                                                       

                                                      Hunt

                                                       

                                                      PS - if your AutoSave Project files Open, or Import, follow Harm's advice - do a Save_As with a unique name and also a Save_As_a_Copy with a unique name. These are similar operations with one big difference: Save_As will allow you to locate and name your Project and will keep it Open with that new name in that new location. Save_As_a_Copy will allow you to locate and name, but will NOT keep it Open - you will still be working on the previous version of the Project - similar, but different.

                                                      • 25. Re: CS4 - Cannot open my project
                                                        Edgard Eeckman Level 1

                                                        Hi

                                                        Sorry that I did thus, obiously not on purpose ; I'm not used to this kind of forum and I thought that it was more or less the same problem.

                                                        Kind regards

                                                        edgard

                                                        • 26. Re: CS4 - Cannot open my project
                                                          the_wine_snob Level 9

                                                          Here's one ARTICLE from the PrPro-Wiki. Maybe something there will help.

                                                           

                                                          Here's another ARTICLE from this forum.

                                                           

                                                          Here's an ARTICLE from the Creative Cow. And here's ANOTHER.

                                                           

                                                          Good luck,

                                                           

                                                          Hunt

                                                          • 27. Re: CS4 - Cannot open my project
                                                            Edgard Eeckman Level 1

                                                            Hi

                                                            The sotware doesn't really open totally anymore. When I open CS4, I can indicate a project and than a general window opens and it remains there without opening the project...

                                                            I have the same problem when I want to start a new project. A general window opens but than everything stops...

                                                            Kind regards

                                                            Edgard

                                                            • 28. Re: CS4 - Cannot open my project
                                                              Stroubidoul Level 1

                                                              IT WORKED !!!

                                                               

                                                              Ok, here's what I did:

                                                               

                                                              I opened my "corrupted" PP project in AE and I export it as a PP project. I opened the exported project in PP and everything work fine!!

                                                              • 29. Re: CS4 - Cannot open my project
                                                                the_wine_snob Level 9

                                                                That is great news! Many users have had good luck with AE and Projects that will not work in PrPro. Many use AE as part of their normal workflow for Exporting - not just doing AE compositing work.

                                                                 

                                                                Glad that things are going well. Good luck with the completion of the Project.

                                                                 

                                                                Hunt

                                                                • 30. Re: CS4 - Cannot open my project
                                                                  Edgard Eeckman Level 1

                                                                  It doesn't work with me.

                                                                   

                                                                  The project was made in Première PRO CS4 and I have AE CS3, so it didn't work. Than I first downloaded the trial version of AE CS4 and that worked. I was able to open the project and export it as an Adobe Première PRO project. But when I try to open it with Première Pro CS3 or CS4 (I have both on my pc), the project stil doesn't want to open: the program opens, I open the project, the poject loads, the little window with the green bar dissappears, a window appears saying 'Video filter missing: AE.ADBE Aud Stereo Mixer', and when I click OK, the grey window remains without opening the project further...

                                                                   

                                                                  My problem remains. It's a catastrphy!

                                                                   

                                                                  Edgard