Both WMP and QT often have problems with recognizing a widescreen flag. Did you try VLC or MPC?
I did try VLC and same results - Not sure what is MPC?
Media Player Classic. http://mpc-hc.sourceforge.net/
From your screenshot of QT, you see that the file is played back as 4x3, not 16x9. This is often typical of software players. It surprises me that VLC stumbles over this as well, maybe MPC does not.
Check with Gspot whether the file is accurately identified as widescreen.
Tryed both VLC and MPC and still same problem. Thanks for the help so far.
Whatever player your client uses may have to be instructed explicitly to use widescreen. Your encoding seems OK, it may just be one of those weird things that software players sometimes have.
They are using Quicktime Pro to play the files back and it's not working.
A little point I noticed from your screen grabs
Check the Output Tab in AME to see what you are likely to get when you encode. (you have the Source Tab open)
There is a simple little workflow that I have posted here many times to re flag the mov file so the player will recognise it properly. You need QT Pro to do it.
I will post it again when I get near my saved instruction file. (on another machine) but this issue comes up frequently and a search may reveal it to you.
Actually that screen grab does show the OUTPUT tab. And they both look identical, Source and Output
Now I've run into a completely new problem, at least new to me. Half way through the encoding process I get an error message and the export fails.
I've googled this error and searched the frum here and tried a few of the suggestions with no change.
I deleted the temp files.
I imported the project into a new project.
I checked the individual files to see if they are corrupt. (It's the same exact files that were exporting yesterday with the incorrect aspect ratio.)
Any suggestions on this short of the drastic measure recommended in one post of completely uninstalling and reinstalling the entire CS4 suite?
Here is the workflow to sort this out. (Note : QTPro)
Open your mov in QT Pro
Show Movie Properties (Ctrl-J)
Click on Video Track
Click on Visual Settings Tab
Un check the Preserve Aspect Ratio box
(Here is where you now need to do some math to change the 4x3 to 16:9 ratio) 16 divided by 9 = 1.7777 (1.78 is close enough)
Divide the Vertical Pixel Dimension by 1.78 and enter the result in the Vert Dimension box
Ensure the Preserve Aspect Ratio box is UNCHECKED
Hit Tab key and notice the image in the QT window change.
In the QT Window Menu - File>Save
Heres an example:
QT movie Original is 320x240
Divide 240 x1.78 ( ie. 240/1.78=134)
Note- It is important to SAVE. This process is only changing the Header flag info in the QT file.
Thanks Shooternz - I'll give that a try if I can ever get the file exported again... (see my last post.)
The really strange thing is I have changed absolutely nothing over night. Yeserday it was exporting and encoding like crazy, just messing up the aspect ratio, today - nada, nothing, fails on every encode attempt.
Try the workflow on one of the files you have already exported.
Also. I find that AME does not like encoding to an existing output filename. eg overwriting a file) Try encoding to a unique name.
Unfortunately I deleted them last night before calling it quits. I didn't figure the files could be adjusted and re-saved. Besides, the project is not complete, I was trying to send a preview to a client for approval of one portion of the video.
As soon as I'm able to correct this latest issue I will try your workflow if it exports the same way.
Try using a different CODEC instead of the DVNTSC ws
I'm curious to know if you can open a CS4 project in CS3?
I have a friend that has CS3 and I could transfer all my files to a harddrive and see if he can export them properly if it's possible.
OK - Partial success!
I tried exporting using the Elemental H.264 format that exports as a mp4 file and it exported fine.
(I have the Quadro FX4800 graphics card that came with the Elemental Accelerator software.)
Problem is that I need the files to be .mov format as the system my client is using only excepts .mov or .avi files.
Any way to convert this mp4 to a .mov format?
Tried QTPro - no go
By default the clip opens in WMP and it looks and sounds fine. When I open it manually in QTPro it plays but looks like garbage. Tried to save-as and not given any file type option other than "movie" in the drop-down tab so I save it but it doesn't change it to a .mov format, it stays .mp4
Tried downloading a mp4 to mov converter program called OJOSoft Total video converter and it totally destroys the quality of the clip using it's highest quality setting.
I'm sure there must be other programs out there that I can try that will do a better conversion.
I'm excited I've gotten this far!