12 Replies Latest reply on Feb 9, 2010 12:58 PM by Harm Millaard

    Importing MTS file into Premiere Pro CS4 Error

    appstate98 Level 1

      Just got a Canon HF200 and am trying to import a file into PP CS4 and I keep getting the error message "File format not supported."

       

      This is not a trial version- I've had this software for months.

       

       

      Any suggestions?

        • 1. Re: Importing MTS file into Premiere Pro CS4 Error
          the_wine_snob Level 9

          There have been reports on the full-paid version "reverting" to the trial. The fix is to Deactivate, uninstall, run Adobe Clean Script CS4 a couple of times, then reinstall and update. This usually fixes things.

           

          Good luck,

           

          Hunt

          • 2. Re: Importing MTS file into Premiere Pro CS4 Error
            appstate98 Level 1

            Thanks Bill for helping.  I'll do that.

             

            Question- could my computer also be an issue?

             

            Specs:

             

            Dell Inspiron 546
            AMD Phenom 8650 Triple Core Processor
            2.31Ghz
            3.25RAM
            Windows XP Pro

            • 3. Re: Importing MTS file into Premiere Pro CS4 Error
              Harm Millaard Level 7

              Run the http://ppbm4.com benchmark to see how well it performs in comparison to other systems. Mail the results to Bill. If you want, you can send me the results as well by private mail. I suspect that your material is pretty taxing on your system.

              • 4. Re: Importing MTS file into Premiere Pro CS4 Error
                appstate98 Level 1

                Harm,

                 

                As my father in law from Louisiana says.. ."Now we're cookin' with bacon grease!"  The advice you gave worked.

                 

                As for the output results, this is what I got:

                 

                Dell,   Personal or Computer ID
                acpi multiprocessor pc,  Computer Manufacturer
                Inspiron 546,   Computer Model
                232.3,  secs Total Benchmark Time
                42.4,  secs AVI  Encoding Time
                93.9,  secs MPEG Elapsed Time
                96,  secs Rendering Time
                AMD,    CPU Manufacturer
                Inspiron 546,    CPU Model
                2.31,    GHz CPU speed
                ,    Number of CPU chips
                3,    Total Number of Cores
                3.25,    GB RAM
                Premiere Pro CS4,    APP Version PPBM4 DV
                XP Pro SP 3,    OSVersion
                ,    OS Disk Interface
                455,    GB OS Disk Capacity
                7,200,    OS Disk Speed
                Same as OS,    Project Disk Interface
                Same as OS,    GB Project Disk Capacity
                Same,    Project Disk Speed
                Same,    Preview Disk Interface
                Same,    GB Preview Disk Capacity
                Same,    Preview Disk Speed
                Same,    Output Disk Interface
                Same,    GB Output Disk Capacity
                Same,    Output Disk Speed
                ATI Radeon HD 4350,    Graphics Board
                ,    Comment

                • 5. Re: Importing MTS file into Premiere Pro CS4 Error
                  Harm Millaard Level 7

                  Just a few questions:

                  Which version of CS4 are you using, 4.0, 4.1 or 4.2.1?

                  Is your disk a SATA disk? And is the capacity not 500 GB (it may be shown as 455 formatted capacity)?

                  Do you officially have 4 GB memory installed, even though XP only reports 3.25?

                   

                  It being 23:30 local time, I will include your results tomorrow and ask Bill to publish the results. I'll give you a link by private mail where you can see your own results even if Bill has not yet published them on his site. You end up in close proximity to BloomLenovo, with all results in the D1 range. As I suspected, that is a score that clearly shows that is system is heavily taxed with your source material, but that only means you have to be patient, it should not give you errors, like format not supported. Can you check that when you create a new sequence, you have all the options for AVCHD, HDV and XDCAM available? If none of these are available, then Bill's earlier remark about reverting to trial version is correct and a complete reinstall is required.

                   

                  I'll give you my analysis tomorrow.

                  • 6. Re: Importing MTS file into Premiere Pro CS4 Error
                    appstate98 Level 1

                    Harm,

                     

                    Thank you so much for helping me!

                     

                    As for your q's...

                     

                    1. CS4 4.0

                     

                    2. When I look in the Device Mgr, I see: hitachi hdp725050gla360, which I googled and it looks like it's a SATA

                     

                    3.  500 GB

                     

                    4.  4 GB RAM

                     

                     

                    Should I resend the results via email?

                    • 7. Re: Importing MTS file into Premiere Pro CS4 Error
                      Harm Millaard Level 7

                      No need. I included your results in the list. Check your private mail to see the link or wait for Bill to publish it.

                       

                      As you expected, the CPU is not very fast, but the main bottleneck is the use of only 1 disk. Get at least 1 but better 2 additional SATA disks.

                       

                      With regard to your MTS import problem, did you try to import a single file or the directory where the file is located? When using XDCAM material, you have to import the directory. Import of a single file is not possible, so maybe that also applies to MTS material.

                      • 8. Re: Importing MTS file into Premiere Pro CS4 Error
                        appstate98 Level 1

                        Thanks for your help.

                         

                        I uninstalled and reinstalled and I can import now.

                        • 9. Re: Importing MTS file into Premiere Pro CS4 Error
                          CZorn Level 1

                          Hi:  I'm just in the process of researching a camera upgrade that records the MT2 files, so your MTS query caught my eye.  I downloaded a document from Sony's website about Premiere workflows.  In it, it says something about the error message that you are saying and it is suppose to support MT2.  So I am thinking you could try what they suggest when it says the files are unsupported, click 'OK', select the files by highlighting, and 'open'.  Not sure if this will help any as I can't try it as I don't have this camera yet.  Good luck, Christine

                          • 10. Re: Importing MTS file into Premiere Pro CS4 Error
                            Harm Millaard Level 7

                            Great that you got it working. Happy editing.

                             

                            BTW, your name has been used now in the PPBM results.

                            • 11. Re: Importing MTS file into Premiere Pro CS4 Error
                              idar lettrem Level 1

                              PPBM4

                              does this make sense ?
                              asus,  Computer Manufacturer
                              p6t v2,   Computer Model
                              549,1,  secs Total Benchmark Time
                              5,  secs AVI  Encoding Time
                              514,1,  secs MPEG Elapsed Time
                              30,  secs Rendering Time
                              intel,    CPU Manufacturer
                              i7 950,    CPU Model
                              3.066,    GHz CPU speed
                              1,    Number of CPU chips
                              4,    Total Number of Cores
                              12,    GB RAM
                              4.2,    APP Version PPBM4 DV
                              w7 64,    OSVersion
                              sata,    OS Disk Interface 80 ssd,  

                              GB OS Disk Capacity
                              ssd,    OS Disk Speed
                              sata,    Project Disk Interface
                              1000,    GB Project Disk Capacity
                              7200,    Project Disk Speed
                              sata,    Preview Disk Interface
                              320,    GB Preview Disk Capacity
                              7200,    Preview Disk Speed
                              sata,    Output Disk Interface
                              500,    GB Output Disk Capacity
                              7200,    Output Disk Speed
                              geforce gts 250,    Graphics Board
                              ,    Comment

                              • 12. Re: Importing MTS file into Premiere Pro CS4 Error
                                Harm Millaard Level 7

                                None at all. There is something definitely wrong with these results. The 514 seconds on the MPEG test is way out. It should be around 30 seconds, so either you did not follow the instructions to the letter or your setup with services/processes running is way out of line.