There have been reports on the full-paid version "reverting" to the trial. The fix is to Deactivate, uninstall, run Adobe Clean Script CS4 a couple of times, then reinstall and update. This usually fixes things.
Thanks Bill for helping. I'll do that.
Question- could my computer also be an issue?
Dell Inspiron 546
AMD Phenom 8650 Triple Core Processor
Windows XP Pro
Run the http://ppbm4.com benchmark to see how well it performs in comparison to other systems. Mail the results to Bill. If you want, you can send me the results as well by private mail. I suspect that your material is pretty taxing on your system.
As my father in law from Louisiana says.. ."Now we're cookin' with bacon grease!" The advice you gave worked.
As for the output results, this is what I got:
Dell, Personal or Computer ID
acpi multiprocessor pc, Computer Manufacturer
Inspiron 546, Computer Model
232.3, secs Total Benchmark Time
42.4, secs AVI Encoding Time
93.9, secs MPEG Elapsed Time
96, secs Rendering Time
AMD, CPU Manufacturer
Inspiron 546, CPU Model
2.31, GHz CPU speed
, Number of CPU chips
3, Total Number of Cores
3.25, GB RAM
Premiere Pro CS4, APP Version PPBM4 DV
XP Pro SP 3, OSVersion
, OS Disk Interface
455, GB OS Disk Capacity
7,200, OS Disk Speed
Same as OS, Project Disk Interface
Same as OS, GB Project Disk Capacity
Same, Project Disk Speed
Same, Preview Disk Interface
Same, GB Preview Disk Capacity
Same, Preview Disk Speed
Same, Output Disk Interface
Same, GB Output Disk Capacity
Same, Output Disk Speed
ATI Radeon HD 4350, Graphics Board
Just a few questions:
Which version of CS4 are you using, 4.0, 4.1 or 4.2.1?
Is your disk a SATA disk? And is the capacity not 500 GB (it may be shown as 455 formatted capacity)?
Do you officially have 4 GB memory installed, even though XP only reports 3.25?
It being 23:30 local time, I will include your results tomorrow and ask Bill to publish the results. I'll give you a link by private mail where you can see your own results even if Bill has not yet published them on his site. You end up in close proximity to BloomLenovo, with all results in the D1 range. As I suspected, that is a score that clearly shows that is system is heavily taxed with your source material, but that only means you have to be patient, it should not give you errors, like format not supported. Can you check that when you create a new sequence, you have all the options for AVCHD, HDV and XDCAM available? If none of these are available, then Bill's earlier remark about reverting to trial version is correct and a complete reinstall is required.
I'll give you my analysis tomorrow.
Thank you so much for helping me!
As for your q's...
1. CS4 4.0
2. When I look in the Device Mgr, I see: hitachi hdp725050gla360, which I googled and it looks like it's a SATA
3. 500 GB
4. 4 GB RAM
Should I resend the results via email?
No need. I included your results in the list. Check your private mail to see the link or wait for Bill to publish it.
As you expected, the CPU is not very fast, but the main bottleneck is the use of only 1 disk. Get at least 1 but better 2 additional SATA disks.
With regard to your MTS import problem, did you try to import a single file or the directory where the file is located? When using XDCAM material, you have to import the directory. Import of a single file is not possible, so maybe that also applies to MTS material.
Thanks for your help.
I uninstalled and reinstalled and I can import now.
Hi: I'm just in the process of researching a camera upgrade that records the MT2 files, so your MTS query caught my eye. I downloaded a document from Sony's website about Premiere workflows. In it, it says something about the error message that you are saying and it is suppose to support MT2. So I am thinking you could try what they suggest when it says the files are unsupported, click 'OK', select the files by highlighting, and 'open'. Not sure if this will help any as I can't try it as I don't have this camera yet. Good luck, Christine
does this make sense ?
asus, Computer Manufacturer
p6t v2, Computer Model
549,1, secs Total Benchmark Time
5, secs AVI Encoding Time
514,1, secs MPEG Elapsed Time
30, secs Rendering Time
intel, CPU Manufacturer
i7 950, CPU Model
3.066, GHz CPU speed
1, Number of CPU chips
4, Total Number of Cores
12, GB RAM
4.2, APP Version PPBM4 DV
w7 64, OSVersion
sata, OS Disk Interface 80 ssd,
GB OS Disk Capacity
ssd, OS Disk Speed
sata, Project Disk Interface
1000, GB Project Disk Capacity
7200, Project Disk Speed
sata, Preview Disk Interface
320, GB Preview Disk Capacity
7200, Preview Disk Speed
sata, Output Disk Interface
500, GB Output Disk Capacity
7200, Output Disk Speed
geforce gts 250, Graphics Board
None at all. There is something definitely wrong with these results. The 514 seconds on the MPEG test is way out. It should be around 30 seconds, so either you did not follow the instructions to the letter or your setup with services/processes running is way out of line.