7 Replies Latest reply: Feb 6, 2010 1:53 PM by the_wine_snob RSS

    Low on system memory.

    MDolbear

      I keep getting the following:

       

      "Adobe Premiere Pro is running very low on system memory. Please save your project and proceed with caution."

       

      I do not understand how to remedy this as I am running PrePro on a server class ACPI x86 based machine with:

       

         Intel Core2 Quad CPU Q6700 @ 2.66GHz (x4)

         6GB installed RAM

         ATI Radeon HD4850 PCIe graphics card (1GB GDDR3 memory)

         4 ST31000340AS 1TB Hard Drives

         Window 7 Ultimate OS

         Adobe CS3 Master Suite

       

      PrePro crashes every five to ten minutes. How do I give it more system memory than it's getting?

        • 1. Re: Low on system memory.
          the_wine_snob Community Member

          First thing to remember is that "system memory" includes both installed RAM, and the Window Virtual Memory (Page File). Often, error messages do not differentiate between the two.

           

          Let's start with some questions:

           

          What are your Virtual Memory settings, where is it located, and how is it managed?

           

          Next, give this ARTICLE some thought. Most computers have tons of bloatware and totally unnecessary programs, and Processes, that load at boot up. These sap everything from system memory to CPU process cycles. In Task Manager, how many Processes do you have running, when you are editing?

           

          Also, post a screen-cap of Process Explorer, and let us see what else might be running, and taking system resources.

           

          Good luck, and hopefully something will help, or will provide others with the data to help diagnose the issue.

           

          Hunt

           

          PS - remember that CS3 is a 32-bit program, and can ONLY use so much RAM.

          • 2. Re: Low on system memory.
            MDolbear Community Member

            OK, I'm not getting it. I know that PreProCS3 is a 32 bit program and can only use so much ram, but clearly this program wasn't written to start right up warning you about limitations in memory on a full compliment system or it wouldn't work for anybody.

             

            There is no bloat ware on this box and task manager shows no other applications or extraneous processes running. In fact, the only app loaded on this box apart from CS3 Master Suite is iTunes (for reviewing footage taken on my Canon EOS 5d Mark II). I am using dual monitors but the video card I mentioned above is more than up to the task. I've set my virtual memory across 3 drives for a total of 1.5 Gigs of room.

             

            I'm looking for an answer as to how PremPro "sees" resources like memory and adjusts accordingly.

            • 3. Re: Low on system memory.
              Harm Millaard Community Member

              Post a screenshot from Process Explorer and attach DXDIAG.txt.

              • 4. Re: Low on system memory.
                the_wine_snob Community Member
                I know that PreProCS3 is a 32 bit program and can only use so much ram, but clearly this program wasn't written to start right up warning you about limitations in memory on a full compliment system or it wouldn't work for anybody.

                 

                You are absolutely correct. It is not written that way. For almost all users, such issues do not exist. What we're trying to figure out is why it is happening on your machine, when it does not on others', even users with lower-spec computers. On the surface, you have enough horsepower, so something else is going on. That is what we're trying to figure out. That is why Harm made his request. We hope that something in those files will be obvious, and someone can just say, "turn that off," or "don't do that," and it'll run like it's supposed to.

                 

                Now, you mention iTunes. Are Bonjour Services and iTunes Helper(s) running at boot? With few exceptions, Bonjour Services is not needed, and iTune's little "helper" files love to gobble resources. Other programs, like Roxio and Nero will also load up a bunch of "sniffers," and "watchers," and these will appear in ProcessExplorer, or Task Manager>Processes. Same for some search engines and similar. Lots of "stuff," that gets stuck in, when/where one least expects them.

                 

                Good luck,

                 

                Hunt

                • 5. Re: Low on system memory.
                  Harm Millaard Community Member
                  Now, you mention iTunes. Are Bonjour Services and iTunes Helper(s) running at boot? With few exceptions, Bonjour Services is not needed, and iTune's little "helper" files love to gobble resources.

                   

                  Nobody in his right mind would even install iTunes, unless they really, really like "One flew over the cuckoo's nest".

                  • 6. Re: Low on system memory.
                    Jeff Bellune ACP

                    Nobody in his right mind would even install iTunes, unless they really, really like "One flew over the cuckoo's nest".

                    Unless they have to deliver podcasts to clients and need a way to ensure that encoded MP4 and M4V files will import into iTunes and sync with multi-generational iPods.

                     

                    -Jeff

                    • 7. Re: Low on system memory.
                      the_wine_snob Community Member

                      Or they just like a little daemon rock-n-roll, while the workstation is Exporting and they hang out here...

                       

                      Now, I do not have it on the workstation, but when I'm there, I am editing and often listening carefully. If I need background music, I just pump that into the office from one of the home theaters (adding iPod docks to each). Still, I do a lot of editing on the laptop w/ iTunes, but not Bonjour Services, and no "helpers."

                       

                      Hunt