12 Replies Latest reply: Oct 4, 2011 9:09 AM by meriely_arias RSS

    Indesign CS4 will not launch

    spamnchips Community Member

      I am running Windows 7 Ultimate 64 bit OS.  I have some Master Suite CS4 apps loaded.  I recently used Acrobat to convert an Indesign document into a pdf.  Now I cannot open Indesign either from the start icon or by double clicking on a file name. When trying to start the app the "hourglass" cursor shows for a second or two then revers to the inert curser. Has any one else had this happen please and is ther a cure other than a re-install ?

        • 1. Re: Indesign CS4 will not launch
          P Spier CommunityMVP

          How many monitors do you have? Are they all  running at native resolution?

           

          It might not be the same problem, but we sued to see a LOT of trouble in years past with multiple monitor setups on Windows, and I'm wondering if it's creeping back in on Win 7. You are the second or third report like this in the pDoes task Manager show ID running, either as an application or a process?  If as a preocess, will ID launch after right clicking the process and selecting "end process tree?"

          • 2. Re: Indesign CS4 will not launch
            spamnchips Community Member

            I only have one monitor hanging on the system.  I have now stripped re-installed the software and it is back working.  I will not however be using Acrobat to create pdf's.  I will in future export from the app as this worked OK.

            • 3. Re: Indesign CS4 will not launch
              BobLevine CommunityMVP

              That is the recommended approach.

               

              Bob

              • 4. Re: Indesign CS4 will not launch
                P Spier CommunityMVP

                Are you possibly running Trusteer Rapport, a banking security app?

                 

                A number of people have now confirmed this can cause ID not to launch properly.

                • 5. Re: Indesign CS4 will not launch
                  spamnchips Community Member

                  Yes I do run Rapport but it has had no effect on Indesign since I re-installed the software.

                  • 6. Re: Indesign CS4 will not launch
                    langstone Community Member

                    I have just started having problems with Indesign CS4 not launching and have recently installed Trustseer Rapport which my online banking First Direct provided.

                     

                    Indesign starts as a process and hangs having reached about 30K of memory stopping the process tree has no effect.

                     

                    I can run Indesign if I use run as administrator (I am the adminstrator) but then drag and drop and link to bridge to do not work. I will try reinstalling indesign.

                     

                    Mark

                    • 7. Re: Indesign CS4 will not launch
                      langstone Community Member

                      I tried re-installing Indesgn but this did not allow Indesign to launch.

                       

                      I have now Uninstalled Rapport and Indesign launcehes correctly.

                       

                      I forget to mention I running Creative suite 4 design premium on a pc running windows 7 pro on Intel Q6600 on an Asus P5Q with 4GB ram and several Terabytes of disk space.

                       

                      Mark

                      • 8. Re: Indesign CS4 will not launch
                        P Spier CommunityMVP

                        spamnchips wrote:

                         

                        Yes I do run Rapport but it has had no effect on Indesign since I re-installed the software.

                        Try disabling it temporarily anyway...

                        • 9. Re: Indesign CS4 will not launch
                          P Spier CommunityMVP

                          langstone wrote:

                           

                          I tried re-installing Indesgn but this did not allow Indesign to launch.

                           

                          I have now Uninstalled Rapport and Indesign launcehes correctly.

                           

                          I forget to mention I running Creative suite 4 design premium on a pc running windows 7 pro on Intel Q6600 on an Asus P5Q with 4GB ram and several Terabytes of disk space.

                           

                          Mark

                          I don't run Rapport or Win7, but I suspect there must be  way to turn off Rapport when you are not doing your banking so you can have it when you need it (Task manager, if nothing else).

                           

                          Ken Grace has posted in a number of similar threads that Trusteer is aware of the issue and hopes to have it fixed in "a couple of weeks" (their words).

                          • 10. Re: Indesign CS4 will not launch
                            benny0368 Community Member

                            I had this headache too and I'm grateful for the posts here,  I disabled Trusteer Rapport and now InDesgn opens.  Thanks for the adivice

                            • 11. Re: Indesign CS4 will not launch
                              monosierra Community Member

                              Hi,

                               

                              I don't have the Rapport software and I'm running Win 7 Home Premium w/ 3GB RAM. My CS4 is licensed by my university and I have no problems opening any of the othe programs - only InDesign. I've re-installed the whole suite but the problem persists. I only have one screen.

                               

                              Any advice?

                              • 12. Re: Indesign CS4 will not launch
                                meriely_arias Community Member

                                Hi, This forum is quite old, but I'm having the same issues and had not have the Trusteer Rapport program installed on my computer. The problem persists to the point that I'm almost reinstalling the program daily. Any idea on why is this happening? I'm also using Win 7.