11 Replies Latest reply on Aug 12, 2017 7:41 AM by avinashn97240864

    After Effects CS4 does not run! critical errors were found in setup...

    Cristian_90 Level 1

      Hey!

      I have got a problem with installing Adobe After Effects CS4! After the initialization and testing the profil of my system, a new window appears: it is named "windows internet explorer" and contains the message: "critical errors were found in setup, please see the setup log file for details"! after closing this window the setup cancels before it really started...

       

      I have this problem for weeks, I already looked through a lot of forums, found the problem but never a solution! i don't know what to do? may anybody help me? It is important for me and my job..

       

      I would be happy for help

      Cristian

        • 1. Re: After Effects CS4 does not run! critical errors were found in setup...
          Mylenium Most Valuable Participant

          Please be more specific! What system? Processor, graphics card, disk space, language? Is there other adobe software on the system? did you update Flash Player? Run the CS4 Clean Script?

           

          Mylenium

          • 2. Re: After Effects CS4 does not run! critical errors were found in setup...
            ChrisProsser Adobe Employee

            Hi Cristian,

             

            Have you considered calling technical support? This is one area where I believe they can actually help. Installation support is free, all you need is your serial number.

             

            -c

            • 3. Re: After Effects CS4 does not run! critical errors were found in setup...
              Peter Sgouros Level 1

              given the reference to Internet explorer, you can find your setup log file in the folder

              c:\Program Files\Common Files\Adobe\Installers\

              or

              c:\Program Files (x86)\Common Files\Adobe\Installers\

              they should be organized by application name and the date.  it is a gzipped file, (extension .gz) which you will need a third party decompressor for, (e.g. winzip, 7z, etc.)
              at the end of the file, just above this bit:
              *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
              END - Installer Session
              *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
              should be a summary of the installer session including a list of errors and warnings.
              if you could post that section, we can diagnose the rest of the problem.

              • 4. Re: After Effects CS4 does not run! critical errors were found in setup...
                Cristian_90 Level 1

                to Mylenium:

                processor: Intel (R) Core (TM)2 Quad CPU Q2800 @ 2,33GHz

                RAM: 4,00 GB

                Windows Vista

                1TB disk space

                graphic card: NVIDIA GeForce 9600 GT

                language german


                there has never been any other software on my pc except of the ordinary flash player and adobe reader! i have the current versions...

                 

                 

                 

                to Peter Sgouros:

                 

                don't know how much to post, but I hope the following will help you to help me...

                 

                [...]

                PayloadPolicyNode.SetAction: DY->DY for dependency {8167335C-8FEA-4576-8EC2-8AC77EC58F19} Adobe PDF Library Files CS4
                PayloadPolicyNode.SetAction: DY->DY for dependency {395FC443-B34B-4E77-9928-23C147FC83F1} Adobe Type Support CS4
                PayloadPolicyNode.SetAction: DY->DY for dependency {2965A5F0-0326-4479-B140-F5799BD025B7} Photoshop Camera Raw
                PayloadPolicyNode.SetAction: DN->DY for {14A5A29B-D252-4575-B40C-695B8D8B34D5} Adobe Bridge CS4
                PayloadPolicyRefresh: END Calculating new payload policy graph
                updating path to Win32
                WizardControl: loading page "Progress" from C:\Program Files\Common Files\Adobe\Installers\3dcb365ab9e01871fb8c6f27b0ea079\resources\pages\Install\Progress\P rogress.js
                updating path to Win32
                WizardControl: loading page "Register" from C:\Program Files\Common Files\Adobe\Installers\3dcb365ab9e01871fb8c6f27b0ea079\resources\pages\Install\Register\R egister.js
                updating path to Win32
                WizardControl: loading page "Finish" from C:\Program Files\Common Files\Adobe\Installers\3dcb365ab9e01871fb8c6f27b0ea079\resources\pages\Install\Finish\Fin ish.js
                HTML data complete: Welcome
                HTML data complete: Eula
                HTML data complete: Options
                [    4240] Tue Feb 09 17:06:05 2010  WARN
                Localization: missing stringID "locPreparingToInstall" for de_DE in C:\Program Files\Common Files\Adobe\Installers\3dcb365ab9e01871fb8c6f27b0ea079\resources\pages\Install\Options\Op tions.xml
                [    4240] Tue Feb 09 17:06:05 2010 DEBUG
                ProductIcon specified for project. Using icon from C:\Users\CHRIST~1\AppData\Local\Temp\{F706302E-1402-4D8D-8ABB-26B18ECAEFBB}ae_app_icon.pn g
                ProductIcon specified for project. Using icon from C:\Users\CHRIST~1\AppData\Local\Temp\{CBC8AB3C-85F0-4D16-8E01-95E0343EE383}ProductIcon.pn g
                ProductIcon specified for project. Using icon from C:\Users\CHRIST~1\AppData\Local\Temp\{568E0A79-996C-4B04-B613-F06CBE7B320B}ae_app_icon.pn g
                ProductIcon specified for project. Using icon from C:\Users\CHRIST~1\AppData\Local\Temp\{14A5A29B-D252-4575-B40C-695B8D8B34D5}bridge.png
                [    4240] Tue Feb 09 17:06:06 2010 DEBUG
                ProductIcon specified for project. Using icon from C:\Users\CHRIST~1\AppData\Local\Temp\{8AD0C0B9-B397-45FE-89A3-D42F95F6E9EF}ProductIcon.pn g
                ProductIcon specified for project. Using icon from C:\Users\CHRIST~1\AppData\Local\Temp\{0967604F-33E6-4C6B-934B-157C3AB4ED4C}ProductWinIcon .png
                ProductIcon specified for project. Using icon from C:\Users\CHRIST~1\AppData\Local\Temp\{DD829154-9968-43C5-9975-4A2CF9E87869}AMEProductIcon .png
                ProductIcon specified for project. Using icon from C:\Users\CHRIST~1\AppData\Local\Temp\{C4DA9059-2CCF-466E-AECC-C37CCA398349}AMEProductIcon .png
                ProductIcon specified for project. Using icon from C:\Users\CHRIST~1\AppData\Local\Temp\{4D17754B-2C2C-4E95-89D0-AFD9383FBFA5}AMEProductIcon .png
                ProductIcon specified for project. Using icon from C:\Users\CHRIST~1\AppData\Local\Temp\{E8CA713D-38A8-47A0-ACFB-39CA6A59CA1D}AMEProductIcon .png
                ProductIcon specified for project. Using icon from C:\Users\CHRIST~1\AppData\Local\Temp\{6743AE49-4594-4CAE-807C-27682446F498}ProductIcon.pn g
                ProductIcon specified for project. Using icon from C:\Users\CHRIST~1\AppData\Local\Temp\{A80B7019-16DF-42DB-BF83-B6B3452677A1}ProductIcon.pn g
                ProductIcon specified for project. Using icon from C:\Users\CHRIST~1\AppData\Local\Temp\{94C6AEF4-BE0D-431B-B0A5-567E6B89E576}pb_appicon_32p x_win.png
                [    4240] Tue Feb 09 17:06:06 2010 FATAL
                Critical errors were found in setup
                Error:Fehler beim Laden einer DLL
                Please see the Setup log file for details.
                [    4240] Tue Feb 09 17:15:47 2010  INFO
                *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
                END - Installer Session

                • 5. Re: After Effects CS4 does not run! critical errors were found in setup...
                  Peter Sgouros Level 1

                  interesting...  though this sounds familiar. do you use firefox as your default browser?

                   

                  if you can, could you check in regedit for the following?

                  "[HKEY_CURRENT_USER\Software\Classes\CLSID\{F414C260-6AC0-11CF-B6D1-00AA00BBBB58}]"

                  • 6. Re: After Effects CS4 does not run! critical errors were found in setup...
                    Cristian_90 Level 1

                    Yes I use firefox as my default browser.

                     

                    i looked for this file in regedit, i found a lot of folders with a lot of strings but none with exactly the strings and the link you posted.

                     

                    thanks so far, please help me!

                    • 7. Re: After Effects CS4 does not run! critical errors were found in setup...
                      Peter Sgouros Level 1

                      there has been a rare error with vista and the jscript engine. doesn't happen very often, but it has hit both CS3 and occasionally CS4.

                       

                      could you try the instructions on this page:

                      http://kb2.adobe.com/cps/401/kb401521.html

                       

                      and see what happens.

                       

                      if you could attach the full installer log file that you took the excerpt from before, I would like to take a look at the rest of the file.

                      • 8. Re: After Effects CS4 does not run! critical errors were found in setup...
                        Cristian_90 Level 1

                        i dit what you postet, but it still does not work... even though "DllRegisterServer in jscript.dll succeeded" appears..

                         

                        i postet the whole log file as an attach file

                         

                        thanks, cristian

                        • 9. Re: After Effects CS4 does not run! critical errors were found in setup...
                          Peter Sgouros Level 1

                          do you have the original media for the installer?  the ESD or DVD?  it appears that some of the localization information may be missing from the installer as it is.  you may have to contact technical support directly in order to retrieve a better copy.

                          • 10. Re: After Effects CS4 does not run! critical errors were found in setup...
                            Cristian_90 Level 1

                            i downloaded the trial version, to test it, and after that upgrade it to the full version... so it should work.. don't know

                            • 11. Re: After Effects CS4 does not run! critical errors were found in setup...
                              avinashn97240864 Level 1

                              Critical errors were found in setup

                              HierarchyRequestError:HierarchyRequestError

                              Please see the Setup log file for details.

                              [    4872] Sat Aug 12 20:02:56 2017  INFO

                              *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*

                              END - Installer Session

                              *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*

                               

                              what to do?