The first problem I need a solution for is the following. I created a website for one of our customers - he wants to
edit the site himself, so my boss suggested contribute.
I integrated an editable Region into the site and tried to
edit it with Contribute - Worked.
Then I installed the Contributeversion that i had purchased
for my customer.
You can choose the website and fill in the FTP details, but
it wont build up a connection. At first i thought the customers
security settings would not permit the FTP connection. So i tried
out a FTP-client. The upload/download was no problem.
I tried setting the proxy and port - still no luck.
I really hope that anyone can help me with some suggestions.
My second problem. is the following error message when I try to connect to a
server I was able to connect to some days ago via Contribute. I did
not change the settings but suddenly it tells me the following:
Contribute hat die Verbindung zu dieser Webseite
unterbrochen, da ein unbekannter Fehler aufgetreten ist. Weitere
Informationen erhalten Sie beim Administrator der webseite.
Translated: Contribute has disconnected from this website,
because it encountered an unknown error. You ´ll get further
Information from the webmaster....
As I AM the webmaster in this case that error message is
would be very thankful 4 any kind of help.
EDIT: Fixed the second Problem by deleting the mm folder on
Regarding the first problem, is your customer connecting to
the internet via a computer on a network? If so, the network
firewall settings often need adjusting.
Try opening the Firewall on ports 20 (FTP data) and 21 (FTP
Also investigate whether the issue is related to Passive FTP
and specifically whether the Firewall interferes with Passive FTP.
Try using the advanced options in the Contribute Connection
wizard to manually create a connection. I think there may be a
Passive FTP checkbox, try checking this. Then try the various other
checkboxes in all the different possible combinations.
If you fix the problem, please post back here so that we