2 Replies Latest reply on Feb 14, 2010 12:06 PM by John T Smith

    Update to Windows 7?

    Stubo.douglas

      Recently installed Prmiere Elements4 on an HP Pavilion Elite HPE

      Is there an upgrade to Windows 7? It says it recognizes Vista and a multiprocessor but it gets locked up from there..

       

      thanks,

      stu

        • 1. Re: Update to Windows 7?
          John T Smith Adobe Community Professional & MVP

          Go look... Premiere Elements Updates http://www.adobe.com/support/downloads/product.jsp?product=40&platform=Windows

           

          But, I doubt you will find any recent updates for PE4... since the current version is PE8

           

          If you have Win7 PRO or above, go to http://www.microsoft.com/windows/virtual-pc/

           

          Otherwise, try the compatibility settings to run PE4 as if you were using WinXp

          • 2. Re: Update to Windows 7?
            the_wine_snob Level 9

            Stu,

             

            You were obviously watching the little line of text, during launch. After the OS and the CPU, what was the next line of text? That is likely where the program is having issues. If it goes by too quickly to see, you might want to video the Splash Screen, focusing closely on that line of text, and then rewind and Pause on that last line.

             

            If you have any non-Adobe audio-editing programs, it could possibly be the loading of a VST. This ARTICLE discusses that.

             

            Three more things to think about would be having the very latest video, and audio drivers, plus the latest version of Apple's QuickTime.

             

            There are probably updates and hot-fixes for Win7, but I do not believe that SP-1 has been released yet. If your Windows is set update automatically (the default), you have likely gotten those updates and hot-fixes. Those can often render a video, or audio driver totally obsolete, and prevent PrE from being able to work with them, often causing launch to fail.

             

            Good luck, and hope that something helps,

             

            Hunt

             

            PS-BTW did PrE 4 ever launch for you, or has it always hung?