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Error importing audio file into Captivate CS4

New Here ,
Feb 15, 2010 Feb 15, 2010

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Following the advice of several posters here on the forum, I recorded my audio tracks separately from the Captivate objects. I recorded the voice over tracks in Adobe Soundbooth CS4, assuming total compatibility. So much for assumptions.

The files are saved with Soundbooth's default settings of wav, 48000Hz, 16-bit, stereo

When trying to import the voice over tracks, I get the ever-so-helpful error message "Unable to decode and import the seleced wav/mps files". No clue as to "why" - just "Can't do it".

Could someone shed some light on what the problem might be?

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Recording

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LEGEND ,
Feb 15, 2010 Feb 15, 2010

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Hi there

When you create the file from SoundBooth, what are the settings for encoding? Captivate likes WAV files to be PCM encoded. Some sound applications will encode a WAV with MP3 and it gags Captivate when that happens. The fix involves either re-exporting the file using PCM encoding, or opening the file in Windows Sound Recorder and saving it back out using PCM encoding. Then importing into Captivate.

Cheers... Rick

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Guest
Mar 24, 2010 Mar 24, 2010

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I encountered the same error when attempting to import WAV files created in Audacity, which are "WAV (Microsoft) signed 16 bit PCM" output.  I previously used an older/simpler version of Audacity with Captivate 3.0.1 with no issues, importing either WAV or MP3 files recorded in Audacity.

Other info:

Captivate: version 4.0.0 (build 1596)

OS: Windows 7 (64 bit)

Sound card: Realtek High Definition Audio, driver 8/25/2009

Sound recorder: Audacity 1.3.11 (stable beta for Win7)

Output: WAV (Microsoft) signed 16 bit PCM

I researched other information related to registry/installation issues (for WinXP and Vista) and a few specific sound cards (including Realtek) - the specific fixes recommended don't seem like they would work on a Windows 7 machine... or would they?

Fix related to Vista machines with Realtek/Sigmatel sound cards, involving replacement of a .dll file.

http://blogs.adobe.com/captivate/2009/03/audio_play_back_and_usb_mic_is.html

Using a MS tool to fix a registry problem from installation  (an XP fix that reportedly worked for Vista also):

http://blogs.adobe.com/captivate/2009/03/adobe_captivate_4_installation.html

Any suggestions?  I've been researching this problem for 2 days...

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