7 Replies Latest reply on Feb 22, 2010 1:20 PM by newtonuk

    Regular, unexpected crashes with nVidia Quadro card

    newtonuk

      Okay, it looks like there may be an answer for those users who have regular nVidia cards whose drivers are at leat at 196.xx now, but what about those who use a Quadro card?

       

      There are no beta drivers for these cards and their revision number is still way down compared to consumer models.

       

      Does Adobe have an answer for these people?

        • 1. Re: Regular, unexpected crashes with nVidia Quadro card
          Steve Grisetti Adobe Community Professional

          You'll have to contact Adobe to find that out, newton. This is a user-to-user forum.

           

          To contact Adobe, click the Contact button at the very top of this web page.

          • 2. Re: Regular, unexpected crashes with nVidia Quadro card
            newtonuk Level 1

            Hi Steve, thanks for your reply.

             

            I guess it was a general question to the users in the forum whoare using a Quadro FX card.  Maybe badly worded but still directed to the User community rather than to Adobe itself.

             

            If a forum user has had any experience with PE8 and a nVidia Quadro card it would be great if they could share their experiences rather than each and everyone of us contacting Adobe to have to go through all of the troubleshooting steps ourselves.

             

            Sharing experiences and helping each other is what these community forums are about after all.

            • 3. Re: Regular, unexpected crashes with nVidia Quadro card
              nealeh Level 5

              newtonuk wrote:

               

              Okay, it looks like there may be an answer for those users who have regular nVidia cards whose drivers are at leat at 196.xx now, but what about those who use a Quadro card?


              I presume you are using the 191.87WHQL driver. In "Control Panel> Uninstall a program" see if there is an entry for "Nvidia Stereoscopic 3D driver". If there is then uninstall it (it only affects specialised 3D games you play wearing special Nvidia glasses). Some users did report problems with the "Nvidia PhysX" driver as well. I'm not convinced that that did cause problems myself but, if removing the 3D driver doesn't help it's worth trying to uninstall PhysX as well.

               

              Note that not having a Quadro card I don't know if those drivers exist separately.

               

              Cheers,
              --
              Neale
              Insanity is hereditary, you get it from your children

              • 4. Re: Regular, unexpected crashes with nVidia Quadro card
                the_wine_snob Level 9

                Neale,

                 

                I am not even sure that those were added to the Quadro drivers. I'll go check my FX-4500, which has a pretty recent driver (I only update, when I have an issue), and look. Will report back.

                 

                Hunt

                 

                [Edit] I could find no trace of the 3D Stereovision, or PhysX in my Quadro FX-4500.

                • 5. Re: Regular, unexpected crashes with nVidia Quadro card
                  newtonuk Level 1

                  Hi Neale

                   

                  Yes, I'm using the just released 191.87WHQL drivers.  Well, when I say that I am, it's actually my uncles machine.

                   

                  The Stereoscopic 3D drivers are already removed, but it hasn't made any difference.  For some reason nVidia chose to provide those drivers on the FX570 cards.

                   

                  For reference, the PC has a Core2Duo 2.2Ghz processor, a nVidia Quadro FX 570 graphics card, 8GB RAM, Windows 7 64, ample hard drive space and all plugged in to a Gigabyte GA something or other DS3.

                   

                  Everything else is rock solid, but Premiere Elements 8 crashes as per the thread at the top of the forums!

                   

                  I fear it will be a long time before nVidia release 195.85 or whatever the drivers are for the Quadro range.

                  • 6. Re: Regular, unexpected crashes with nVidia Quadro card
                    newtonuk Level 1

                    Bill, thanks for your input.

                     

                    The FX 570 does have these drivers installed.

                     

                    What I can't do funnily enough is turn the threaded optimisation of for some reason, the options are greyed out!

                    • 7. Re: Regular, unexpected crashes with nVidia Quadro card
                      newtonuk Level 1

                      Okay, I worked out why the Threaded Optimisation options were greyed out... I had a pre-defined profile selected.  When I switched back to <Base Profile> all of the options became available.

                       

                      PrE 8 is now fairly stable with Threaded Optimisation turned off.

                       

                      However, it still crashes when capturing from a firewire camcorder which I am now trying to work out.  I notice there are a few reports of this around the web.