Thanks for sharing, Howard.
If you'd like to contact Adobe, please click the Contact button at the very top of this web page.
Not to burst your bubble, but I think Adobe will only consider a refund within a 30 day purchase period.
If your close or went past that window of time, it could get ugly.
You might want to post details on your crash issues, maybe some of us have been down your path, and could help the process along...
lol NOT UGLY just stupid. The link you gave me was not even a technical
person so they gave me the tech service dept.
to call by phone. I can say that with this type of introductory service, I
see why Adobe elements 8 was panned by everyone. Have no fear
steve, American Express if need be, will save my ***. They always do.
Unfortunate also, cause I am used to using this product and it
will take me a while to get used to a cyberlink with effects and so on. I
will make a decision in a day or so
Thanks for the notification
I bought PE8 in late December, my first Adobe product. Nothing but trouble since, tried every recommendation. 14 crashes in a month? Seriously, I'd be thrilled if I didn't have 14 crashes in 2 hours....
For what its worth, after enduring much, I did finally get confirmation from Adobe they expect to release a patch at the end of Feb or mid March. Nothing official mind you, but confirmed in one of MANY support cases I opened. Thats probably by biggest beef with Adobe. Man up, and let us know what is going on. I'm just a guy that promised his sons school he would have a project ready for his basketball banquet. The patch will be to late, but at least I FINALLY got an answer!
From what I've seen PE8 do, I really like. I think it will be just the ticket for me anyhow. So, I'm holding my breath for the patch.
Interesting. I had good success with Premiere 7 and being a "nut" decided to
upgrade to the 8 with a twenty dollar rebate. (which the download never
gave me till this day!!)
Well, having enjoyed the product, I NEVER expected these CRASH problems with
the 8. They talk about the Nividia video card PATCH up; I do not
use a Nividea card (with no problem mind you). And still this frickin
premiere 8 just shuts down when I am working for more than a half hour or
It took me a while to get used to the way to work this program and so
being a person of habit (and not wanting to start learning and waiting for
fruits of another program) I have kept using the 8 for about almost 1 month
now. (I am still in the refund limit). and when it works,,,,it is quite
indeed, (as was Premeiere 7). If only we could find out WHY the program is
crashing???? Thats all I want to know??? Thanks for your response
Same here. Totally annoying. Perhaps a clue is the size of the project file. Mine is 1.85mb and crashes PRE, whereas an autosave version of 1.45mb still opens. The only difference being some more video cuts, some images added and a DVD title menu added.
Q to Steve or Bill: is there a PREL XML editor which allows me to debug (remove certain elements or segments) to check if that version opens in PRE? When I tried to manually remove one (all the IDs are sequenced), it refused to open the project point blank.