0 Replies Latest reply on Feb 18, 2010 12:37 PM by ecomand

    Users Receive message - There was an error opening this document.

    ecomand

      I have seen a lot of posts on the forums regarding the following error message: "There was an error opening this document. The file is damaged and could not be repaired."  I have not found any that provide a solution or identify the problem.

       

      We receive the error when a portion of our users try and download some documents from our website.  I don't think it's the document because other users can open it and it is not a version issue because users with the same adobe reader version are experiencing the issue and other are not.

       

      Can anyone help me with this issue.  I am stumped by it!!