1 Reply Latest reply on Feb 21, 2010 10:41 AM by John T Smith

    Cannot Use Prem Pro CS4 on second computer

    KateMorgan Level 1

      I originally had Adobe Design Premium CS3 on two computers with a single user's license.  One on my desktop for work and one copy on my laptop for when I travel and still need to work.  I recently upgraded to Adobe Master Collection CS4 which includes Prem Pro... since I am now working with video.

       

      Here is my dilemma.. All my updated CS3 programs that are now CS4 work on my desktop computer...but  Prem Pro doesn't on my second computer which is my laptop (it works on my desktop).  It says the licence has expired.  Well since I paid full price for it and have an activated full licence and am registered I find this confusing to say the least.

       

      Any suggestions?  I am resisting calling their help line since I have found that Adobe's training of their techs in India is next to nill and they don't have a clue about Adobe software beyond what they are scripted to say.

       

      Thanks  Kate