1 2 Previous Next 55 Replies Latest reply: Mar 8, 2010 3:15 PM by eidnolb onlyone RSS

    Flash 10 not working


      I recently did a recovery system on my computer and had to install everything over again so I installed flash player 10 for IE and on all the websites that use flash player theres either a blank screen or a loading screen but nothing appears....how do i fix it?

        • 1. Re: Flash 10 not working
          luv2010 Community Member

          idk what to do.......

          • 2. Re: Flash 10 not working
            pwillener ACP/MVPs

            Go to http://www.adobe.com/software/flash/about/ - do you see the Flash Animation, and a version number beneath it?  If so, FP is correctly installed and working.


            Some sites claim to require Flash Player, when in fact they mean Shockwave Player.

            • 3. Re: Flash 10 not working
              luv2010 Community Member

              I went there and it says the version and the mov

              ie is playing,.........music videos

              and players on myspace dosent work/dont appear, videos on twitter/ustream/chatrooms dosent work, do those require another player?

              • 4. Re: Flash 10 not working
                pwillener ACP/MVPs

                I wouldn't know - these sites should tell you what player(s) you need.


                Have you tried to install Shockwave Player?

                • 5. Re: Flash 10 not working
                  luv2010 Community Member

                  yes i tried shockwave, still the same problem, it seems to be every streaming type of video doesnt play right, its either blank or has a grey loading circle in the middle of a blank screen, but the prieviews/stillviews for the video shows. When i right click on the loadings of the video it gives me my adobe flash settings, so that should mean that video uses flash right? IDK.......i tried uninstalling(with adobe uninstaller), rebooting and then reinstalling and rebooting again and again, every website seems so two demenstional without the flash thingy working right.........:-( im so fustrated!!!!!!!

                  • 6. Re: Flash 10 not working
                    eidnolb onlyone Community Member

                    Hi, Using IE, find your Add ons and locate Shockwave Flash Object.. ActiveX Control ...Flash10e.ocx vs and make sure it is Enabled, if it isn't Enable it. Then try the sites again.





                    • 7. Re: Flash 10 not working
                      luv2010 Community Member

                      i did and its enable so is javascript, i even got FF browser now to see if it would work with that and the same thing happens and everything is enabled too. youtube works but chatrooms and certain videos like ustream and myspace music videos doesn�t, it was working fine bfore i did the recovery and the updated installments.........i think its the loading process thats not working right.....

                      • 8. Re: Flash 10 not working
                        eidnolb onlyone Community Member

                        Hi, ok well if the SWO in IE and the SWF in FF are installed and enabled. Before we consider what is preventing the website/Flash Player working properly.


                        Take a look at C:\Windows\System32\Macromed\Flash and open Flash and post back all files listed there. We need to make sure that not only are the correct files installed, but no old files.




                        • 9. Re: Flash 10 not working
                          luv2010 Community Member

                          IDK if i did ir right but this is what i found in the folder via search...........






                          NPSWF32_Flash Util


                          • 10. Re: Flash 10 not working
                            eidnolb onlyone Community Member

                            I don't know either. What you listed is the correct Flash Player files but only for FF. There are none listed for IE.


                            However, I think you said Shockwave Flash Object was in the IE add ons.



                            Was there a reason that you did not use the path I listed?


                            Do you need directions to get there as I listed?





                            • 11. Re: Flash 10 not working
                              luv2010 Community Member

                              I deleated the adds for IE because im not using it anymore, im now only using FF bc its faster and better but i did a search and run and those are the only files in my flash folder now....

                              • 12. Re: Flash 10 not working
                                eidnolb onlyone Community Member

                                What OS are you using? What version of IE?  Do you mean you Disabled the add ons in IE, or Removed them/Deleted?

                                Some of them you would have had to Remove the Program.  I'm not clear on what you had or what you did here, or how.


                                Well then you'll need to list the plug-ins, add ons and extensions that you have in FF.


                                Also in Add/Remove via Control Panel, post back all Java listings with version numbers.


                                Do you see a DLM/GetPlus listing?


                                What players do you have installed?




                                • 13. Re: Flash 10 not working
                                  eidnolb onlyone Community Member

                                  To luv2010:

                                  What I asked you to provide is going to take some time. I'll look at it tomorrow(Wed) and post back.




                                  • 14. Re: Flash 10 not working
                                    luv2010 Community Member

                                    I uninstalled the Flash player i had running in IE with the adobe uninstaller then i reinstalled the FF version, i have IE 8



                                    Im using HP with intel, windows xp


                                    under add/remove control panal i have J2SE Runtime Enviroment 5.0 and Jave(TM) Updated 17


                                    players i have Real, Quick, and windows media 10


                                    extentions= FireFTP 1.0.7

                                    Jave Quick starter 1.0


                                    Yahoo toolbar


                                    Plug in=

                                    Adobe acrobat 7.0

                                    Java Development Tool kit

                                    Jave(TM)Platfome SE 6 U17

                                    Microsoft DRM 9.0.03250(netscape object)

                                    Microsoft DRM 9.0.03250(netscape plugin)

                                    Mozella Default Plugin

                                    Quicktime plug-in 7.2

                                    Quicktime plug-in 7.6.2

                                    RealJuxBox NS Plugin

                                    RealPlayer Version Pugin

                                    Realplayer(tm) Gt liveconnect-Enable-plug-in(32-bit)

                                    Shockwave Flash

                                    Windows Media Player Plug-in Dynamic link library


                                    No i dont see a DLM/GetPlus listing.......(where should i see it?)

                                    • 15. Re: Flash 10 not working
                                      luv2010 Community Member

                                      ok.thank u for taking the time to help me with my problem

                                      • 16. Re: Flash 10 not working
                                        eidnolb onlyone Community Member

                                        Ok, so all you did was Uninstall FP from IE, your add ons in IE are still there, right?


                                        In the Add/Remove, you need to Uninstall the old Java J2SE. The latest is JRE 6 update 18 (unless they update to 19)

                                        The JRE 6 update 18 should be the only Java listing in Add/Remove unless you are a Developer, etc.


                                        The FF plugins: The 2 Java need removed. The Quicktime plugin 7.2 is old I think, looks like the 7.6.2 is the newer, so the old one should be removed.


                                        After you remove the above then be sure to Reboot. Here is the Java link:


                                        When you open this, page down and look for "What Java do I need?" To the right, "Download JRE" Click on it, click  on the arrow(select Platform & Language) select Windows. Check the box to agree to license info. Skip over name & password info, Continue. Disregard any installer info, Look for i586 and you want the Offline Install. SAVE this to your desktop. Then close all browsers and RUN. After it is fully installed, Open your browser and Reboot.


                                        Check in add/remove and confirm it is there. Then check your plugins for the Java entries.


                                        You will probably see Java add ons in IE also, since Java installs in IE & FF at the same time, unlike FP.


                                        If you didn't see any Adobe DLM/ or GetPlus, then disregard.


                                        I am logging off!!



                                        If you have any questions about any of this, manana will do.

                                        • 17. Re: Flash 10 not working
                                          luv2010 Community Member

                                          Yes i Uninstalled FP from IE, and my add ons in IE are still there.


                                          In Add/Remove i uninstalled the old Java J2SE, i removed both javas, looked in my FF plugin and no Javas where there anymore, I updated to the new version of Quicktime plugin(theres only 1 listed in my plugin now) I rebooted then went to the site u gave me and followed ur directions after rebooting i checked add/remove and confirm its in there and its the only one in there. And just to make sure all my plug-ins and players where updated i ran find updates in my add on options and it says everything is updated to current versions........and after all that my problem still remains.......

                                          • 18. Re: Flash 10 not working
                                            eidnolb onlyone Community Member

                                            Hi, well you have been very busy I see. Good job too. Now go to the FF plugins, add ons, extensions and post back all

                                            of the Java add ons/plugins, etc.


                                            You don't have ad-block in the FF add ons do you?


                                            Also that WOT, is that the Web of Trust? How does that work? Is it a prevention action?



                                            Go to Control Panel, double click on the Java icon, click on Advanced Tab, double click on Default for Java Browsers.

                                            When this opens, make sure a check mark is entered beside Mozilla Family and Microsoft Internet Explorer(just in case you want to install FP in IE later and you may forget about this) If a check mark is missing, put it there. Click Apply, ok and then Reboot your computer.


                                            Note: If a check mark is already entered buy greyed out so as you cannot Uncheck it, then tell me that. It is important.




                                            • 19. Re: Flash 10 not working
                                              luv2010 Community Member

                                              java extentions = java consol 6.0.18

                                              java quick starter 1.0


                                              plug in= java developmentkit toolkit

                                              Java(TM) Platform SE 6 U18


                                              no i dont have ad block , had it but removed it before installing Flash

                                              yes, WOT is Web Of Trust, it basicley lets you manually rate websites trust levels and lets u see how others rate it so u can know if its harmful or not


                                              now when i go to control panel where exactly am i suppose to go next to be able to click on Java?

                                              • 20. Re: Flash 10 not working
                                                luv2010 Community Member

                                                ok i found the Java under Other Control Panel options, i did what u told me to do ,everything was already checked and no it was not grey

                                                • 21. Re: Flash 10 not working
                                                  eidnolb onlyone Community Member

                                                  Thanks, I must say I have not seen so much trouble with getting FF working. The WOT, does it affect your browser in any way? Does it work as Trusted Sites in IE? Would you need to enter Adobe as a WOT? I have never used FF, so just trying

                                                  to understand some of the add ons and how they work in FF and relating them to IE.


                                                  When you open Control Panel, do you see the Java icon, the coffee cup? That is what you would double click on to open it and then go from there per my instructions.


                                                  I am going to check out the Java plugins you listed.  Will comment if needed.




                                                  • 22. Re: Flash 10 not working
                                                    luv2010 Community Member

                                                    when u search there is a color dot on each side of the website indicating how safe it is, it dosent control or affect ur web browser, everything is controled by you,(adobe has a safe dot by it) i do have Norton Internet Security installed thou



                                                    yeah, i saw the java thingy and did what u said........



                                                    idk, why im having all this trouble with the flash player...........

                                                    • 23. Re: Flash 10 not working
                                                      eidnolb onlyone Community Member

                                                      Hi, Ok on the Java check, glad you found it. I have a concern about the Java plugins, the ones you listed are not the same as I've seen with other users that installed the latest Java 6 update 18 and use FF.


                                                      Check and see at the FF Toolbar, on add ons, extensions and plugins if there are more.

                                                      I know for a fact that when the JRE 6 update 18 comes down for IE, there are 5 Java plugins/ActiveX installed in the add ons. I just check a mid Jan this year install of Java with FF and the plugins are different and there are more of them, that is why I am asking.


                                                      You may want to go here and test the Java:http://java.com/en/download/help/testvm.xml




                                                      Don't forget my questions about the WOT when you have time.





                                                      • 24. Re: Flash 10 not working
                                                        luv2010 Community Member

                                                        Thats all the Javas i see,I tested the java and it says its working but before it started to work it did a quick update and then my Norton Security popped up asking if i would allow it before the movie played, so could this be the reason my flash isnt working right?



                                                        WOT is hard to explain cause im new to it but u can go on there site and find out more about it http://www.mywot.com/en/aboutus

                                                        • 25. Re: Flash 10 not working
                                                          eidnolb onlyone Community Member

                                                          Hi, well you may have found your problem. I did not know you had Norton. Sorry, Norton & McAfee the two most invasive

                                                          Anti-Virus/Firewall programs I have ever had any experience with. I know a lot of people have them, but too much big brother for my taste.


                                                          Ok, let me find my info. I just emailed someone this past week as a warning on a new component Norton has out to protect users from themselves:-) Grrrrrrr. LOL


                                                          So, when you tested Java, Norton popped up? This may be a problem.


                                                          Thanks for the info on WOT. I don't think I would need it, seeing how that here lately I'm on the Adobe forum and my email account LOL


                                                          I have the radio on and just heard a huge storm is on it's way. In fact they called it a Snow Hurricane. I need to check



                                                          Will get you that info on Norton first.





                                                          • 26. Re: Flash 10 not working
                                                            luv2010 Community Member

                                                            so now i added flash to IE too, and it has the same problem as FF,


                                                            in IE these are the Javas i have

                                                            Java(tm)plug-in2 SSV Helper version

                                                            JQSIETartDetectorImpl Class version

                                                            • 27. Re: Flash 10 not working
                                                              luv2010 Community Member

                                                              yeah the norton thing poped up before the movie played and i had to click on allow...........I have Norton but i do hate it but im scared to be on the net without it!lol Any recomendations on another protection software?

                                                              • 28. Re: Flash 10 not working
                                                                eidnolb onlyone Community Member

                                                                Hi, here are a couple of links on this feature of Norton:


                                                                http://community.norton.com/t5/Norton-Protection-Blog/New-Feature-for-Norton-Internet-Secu rity-2010-Download-Insight/ba-p/113827  This link describes the Download Insight.



                                                                This one below explains all of the components of Norton and each feature.


                                                                http://store.digitalriver.com/servlet/ControllerServlet?Action=DisplayPage&Locale=en_PR&id =ProductDetailsPage&SiteID=symanlam&productID=150012400&resid=S4YbLwoBAkcAACgSL4sAAAAL&res ts=1267079983421




                                                                It appears that one would need to spend much more time studying Norton and how it all works and where all of the components are to try and figure out what all it prevents. I went thru a lot of it with other users that had a terrible time finding everything to disable so they could uninstall FP. Then it was worse trying to install FP, more and more components

                                                                had to be identified first and then found. Then they had to set the "timer" they were allowed to disable it and on and on.


                                                                So dear, not interested in Norton whatsoever.




                                                                • 29. Re: Flash 10 not working
                                                                  luv2010 Community Member

                                                                  Thankyou so much anyways for trying to help me, i really appreciate you taking the time. I have an old version of Norton (2005), i tried disabling it to see if it would then fix the problem but nothing change, so it must be something i dont have installed in my computer to make flash work properly bc before i did my system recovery it was working fine with the flash 10, and now its not...

                                                                  • 30. Re: Flash 10 not working
                                                                    eidnolb onlyone Community Member

                                                                    Hi, I  didn't mean I wasn't interested in helping you, I just am not interested in Norton. If I were you, since that version is not new, I would run the Norton Uninstaller so that it is completely removed from your computer.


                                                                    Then I would get something that is much easier to work with. I did some updating on a person's laptop that had AVG.


                                                                    I updated their Windows and IE, installed the latest Java, added FF and updated FP on both browsers. AVG had simple


                                                                    very easy to understand instructions on how to disable everything and I had no problem Uninstalling/Installing those




                                                                    I use Avast and have never had a problem at all and most of the time don't even bother to disable. In fact today and I know people would find this hard to believe, my computer was in the process of rebooting, Avast running and I received a prompt from Adobe to update my FP. Well, my computer was rebooting, so I thot, well Adobe go ahead and install. I thot well my system will problably crash! Well of course the Task Manager came up, I stopped the FP install, finally the computer rebooted. I then opened my IE browser and guess what? A small window opened and Adobe said FP has been successfully updated!!! Through all of that, FP updated. I checked my Flash folder, and my SWO in add ons and yes the update was done. So I rebooted(you always do that). I was quite impressed.


                                                                    I will give you the instructions for the correct way to remove Norton if you like. There is a certain way to do it.


                                                                    AVG and Avast both have free Anti-Virus versions for home computers.


                                                                    Let me know.




                                                                    • 31. Re: Flash 10 not working
                                                                      luv2010 Community Member

                                                                      well ok, I think Norton causes more problems then avoiding/solving them, so go ahead and post the directions....thanks

                                                                      • 32. Re: Flash 10 not working
                                                                        eidnolb onlyone Community Member

                                                                        Hi, I was just ready to log off. I will have to get that link and post this info tomorrow if that's ok.


                                                                        I thot I'd give you the link for AVG and Avast unless you have another program instead. Just don't go with McAfee:-)

                                                                        That's Norton's brother. I think I am going to make a new rule for myself, no Norton and no McAfee. That will be my first

                                                                        question, not what OS are you using.  Well, as you can tell, I am getting tired:-)


                                                                        I'll try to get the info for you and then you can use it whenever you want.





                                                                        • 33. Re: Flash 10 not working
                                                                          luv2010 Community Member

                                                                          OMG FINALLY i am making progress! I was surely losing my mind with this problem! So after reading another thread on here(Some Flash Content Loading, others not) I saw that the pictures they had were the same as my problem and so i logged off my admin account to my guest account and everything is working on there just fine! Now IDK what the next move will be......so if i make my guest into the admin account and move my files there and delete the old admin acc will i have to install all of my programs over?

                                                                          • 34. Re: Flash 10 not working
                                                                            eidnolb onlyone Community Member

                                                                            Hi, well good for you. Right now I would take a deep breath and think things through. I wouldn't change any account status until I was sure of the outcome. I don't understand why the guest account would work and not the Admin account.


                                                                            Did you give the guest account privileges and install FP using that account? I didn't think a guest account had any privileges, or does it?


                                                                            I have a link or two on account status, will look for them.




                                                                            • 35. Re: Flash 10 not working
                                                                              luv2010 Community Member

                                                                              no i didn't install FP on the Guest account, and it has limited privileges. I actually never use it until now, i read on the web site that u provided under that other thread that its actually safer to use a limited account then the admin one, im keeping the admin one but i still need to figure out y its not working on there......for now ill use the guest,...

                                                                              • 36. Re: Flash 10 not working
                                                                                eidnolb onlyone Community Member

                                                                                Hi, I'm dizzy:-) I also am trying to figure out why the guest account works and the admin. one doesn't. Usually people have no problem with the admin. account working, it's the other accounts they have problems with. Grrrrr


                                                                                Yes, using a limited account is safer, but a limited account is restricted on what it can do. Since you have XP, here are a couple of links that may help explain these account set ups. The one I posted on that other thread. He did say that 3 choices were available but I don't know which one he chose. You would think that changing the account status would be the easier way with the one where all of the files currently are installed. To set up a new account and then have to move all of the files, I would think Microsoft would not have designed it that way. I think setting up accounts could be explained

                                                                                much easier than they are from what I have researched and read.


                                                                                http://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/usercpl_ove rview.mspx?mfr=true Now I must warn you that when that link opened for me a little window opened and IE said it couldn't open it. I clicked ok and the little window closed, but not the site. Look on the left side bar menu and you will see a lot of info on accounts. I just clicked on whichever one I wanted and from then on had no problem with the site.


                                                                                http://www.microsoft.com/windowsxp/using/setup/winxp/accounts.mspx This site has great screenshots too.


                                                                                http://www.microsoft.com/windowsxp/using/setup/winxp/overview.mspx This is the one I posted on the other thread, screenshots too.


                                                                                Hope it helps you.




                                                                                • 37. Re: Flash 10 not working
                                                                                  luv2010 Community Member

                                                                                  im sorry it took so long for me to get back, im just very aggravated and stressed with my computer right now, seems as if it has more problems then just the flash not working right. Its verrrrrrrrrrrrrrry slow for some reason and almost nonresponsive under my admin account.And there is no viruse/adware, or maleware detected, my disk space has more then enough, and i cleaned it just to make sure.I also keep getting a pop up that says a script is causing your computer to run slowly yada yada yada! It takes forever to load and it displays web pages uneven,disproportion or cut off on some sites. I just haven't been going on the computer at home. Im planning on just buying a new one when i get the money. Im using the library and schools computer from now on, and viewing emails from my phone..........but thanks for trying to help me, i really appreciate it!

                                                                                  • 38. Re: Flash 10 not working
                                                                                    eidnolb onlyone Community Member

                                                                                    Hi, well I am sorry to hear of all your computer troubles. Later this evening I'll review and see what I can find that may help. I'm sure your info is in the messages. Yes, it is all there, I just checked.


                                                                                    There is a reason for this slowness and other issues.



                                                                                    Will post back a little later.





                                                                                    • 39. Re: Flash 10 not working
                                                                                      eidnolb onlyone Community Member

                                                                                      Hi luv2010, I reviewed your messages and have some opinions. First you did a recovery system on your computer.


                                                                                      Since this is a Windows Platform, I would concentrate on getting Internet Explorer working first. From what I read, you

                                                                                      have installed Flash Player back using IE. You have removed all old Java and installed the latest update.


                                                                                      What I would like for you to do, and it's necessary since you have Uninstalled and Installed. Go to your Flash folder

                                                                                      and post back the following:


                                                                                      1. All FP files listed now.

                                                                                      2. Right click on NPSWF32.dll, click on Properties and get the Version #

                                                                                      3. Right click on NPSWF32.FlashUtil, click on Properties and get the Version #

                                                                                      4. The IE files should reflect vs, check and see if there are any under Properties that are NOT that version#


                                                                                      After that, Using IE, look in the manage add ons for Shockwave Flash Object ActiveX Control  Flash10e.ocx. We need to know if it is listed and the correct version(the e is the vs and make sure it is enabled.


                                                                                      Use your guest account for doing this and IE.


                                                                                      I am of the opinion that getting IE working first and FF second should be the order.

                                                                                      However, just for the record, what version# of FF do you have installed?

                                                                                      What Service Pack is installed on XP?


                                                                                      Thanks, and hope you can do this. I have a couple of other things you can try, but this information is needed first.



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