22 Replies Latest reply on Jul 11, 2012 11:22 AM by Peter Grainge

    RH8 issue with popups

    feebeegeebee Level 1

      Hi there,

      I am using RH8 on Windows XP. I am working on a very large, legacy project that has been around for ages.

       

      In many, many topics there are popups which take you to a secondary topic for syntax information. Each subheading in the secondary topic has a bookmark and these popups throughout the help link back to the relevant section of this secondary topic.

       

      However, since RH8 (I upgraded from RH5) when I click on the popup link in the webhelp output, it very often does not take me to the correct location of the bookmark referenced. It pops up several lines below that bookmark, so that the wrong heading is shown.

       

      It seems to work ok in IE, but not in Firefox, Safari and Google Chrome (I know it's not supported, but my boss uses it!).

      As our users use either Linux or UNIX, they don't use IE, so I need it to work in the other browsers. It definitely used to work correctly, as I've tested older RH5 output in all of the aforementioned browsers.

       

      It doesn't seem to matter if you use auto-sizing popups or custom-sized popups, the same thing happens.

      Anyone have any idea why this might be happening? It's very frustrating! 

       

      Thanks in advance,

       

      Feebeegeebee.

        • 1. Re: RH8 issue with popups
          feebeegeebee Level 1

          Hi,

          I didn't get a single response to my appeal, so either no one else has seen this or it wasn't clear what is happening.

          So, here are a couple of screenshots which may help.

           

          The links used to poup in the correct place in the sub-topic (as shown below).

          firefox_before.gif

          Now, in RH8 they pop-up in the wrong place in the sub-topic, despite the fact that nothing has changed (see below).

          The same link as above does the following in Firefox, Safari and Google Chrome, i.e. it launches the popup in the wrong place.

          firefox_after.gif

          Any ideas?

          It works fine in IE, but none of our users use Windows, so that's of no use!

           

          Thanks for any suggestions.

          Regards,

          Feebeegeebee.

          • 2. Re: RH8 issue with popups
            summer morgan Level 1

            Hi, feebee...

             

            I don't have the solution for you, but I suspect we're having similar problems. My company, too, went from RH 5 to RH 8 (apparently, not a good thing). My difficulty is that hotspots fall out, when you replace the base graphic. When I try to fix the hotspots to point to the right topic, then compile, it still does not work.

             

            If you find a solution to your issue, please let me know! (My topic is hotspots not working).

             

            Summer

            • 3. Re: RH8 issue with popups
              Peter Grainge Adobe Community Professional (Moderator)

              Have you applied the patches? See Using RH8 on my site for some information on popup issues in RH8

               


              See www.grainge.org for RoboHelp and Authoring tips

               

              @petergrainge

              • 4. Re: RH8 issue with popups
                summer morgan Level 1

                Peter--

                 

                Thanks for the info. Will try this right away!

                 

                Appreciate your help.

                • 5. Re: RH8 issue with popups
                  summer morgan Level 1

                  Peter,

                   

                  I checked your site but could not find the correct patches. Would you please point me in the right direction? Also, should I assume the patches are specific for those upgrading from RH 5 directly to RH 8?

                   

                  Since we are on a government account, I will need to have our technical support team apply the patches.

                   

                  Thanks very much for pointing us toward the correct patches.

                   

                  Bobbie

                   

                  Bobbie Donaldson ▪  HP Enterprise Services ▪  Communications Specialist ▪  Frederick, MD 21702 ▪ Tel: 301.619.0009 ▪   bobbie.donaldson@hp.com

                  • 6. Re: RH8 issue with popups
                    Peter Grainge Adobe Community Professional (Moderator)

                    The patches are on Adobe's site and are accessed via the Help menu. You have to have admin rights or get admin to run from there.

                     


                    See www.grainge.org for RoboHelp and Authoring tips

                     

                    @petergrainge

                    • 7. Re: RH8 issue with popups
                      summer morgan Level 1

                      Thanks, Peter!

                      • 8. Re: RH8 issue with popups
                        summer morgan Level 1

                        Peter,

                         

                        I have RH for Word 8.0, build 8.0.0.203

                         

                        Does that mean I have the latest with all the patches applied? I can't find it on the adobe site where it says what build I'm supposed to have.

                         

                        Thanks,

                         

                        Bobbie

                        • 9. Re: RH8 issue with popups
                          Peter Grainge Adobe Community Professional (Moderator)

                          You hadn't indicated you were using RoboHelp for Word. Please see the sticky topic Before You Post.

                           

                          8.0.2 is the patched version but now that you have added that you are using RoboHelp for Word I suspect you need another file. Even with the patches applied, there was a problem with the hotspot editor in that edition.

                           

                          See this thread. http://forums.adobe.com/thread/92958?tstart=0

                           

                          Apply the patches before using the file that can be downloaded.

                           


                          See www.grainge.org for RoboHelp and Authoring tips

                           

                          @petergrainge

                          • 10. Re: RH8 issue with popups
                            summer morgan Level 1

                            Peter,

                             

                            Thanks for pointing me toward the right thread. Working with our admin person I applied the patches and updated the DLL file according to your site's instructions. Result--perfect!

                             

                            When I get a minute I'll add a post to the forum.

                             

                            Thanks a million!!

                             

                            Bobbie

                            • 11. Re: RH8 issue with popups
                              feebeegeebee Level 1

                              Hi Peter,

                              Sorry for the delayed reply. I have been on holiday during the last week.

                               

                              I am using the version 8.0.2.208, so I think I am pretty much up-to-date, as I can't find any later patch.

                               

                              Not sure if I already specified this, but I'm using RoboHelp HTML.

                               

                              I guess I should log it as a bug, but I was hoping someone else may have experienced this.

                               

                              Thanks for your help so far.

                               

                              Regards,

                               

                              Feebeegeebee

                              • 12. Re: RH8 issue with popups
                                Peter Grainge Adobe Community Professional (Moderator)

                                There was another post on this in the last week or so.

                                 


                                See www.grainge.org for RoboHelp and Authoring tips

                                 

                                @petergrainge

                                • 13. Re: RH8 issue with popups
                                  feebeegeebee Level 1

                                  I forgot to update this ticket previously, but downloading the ehlpdhtm file from this forum (http://forums.adobe.com/message/2034434#2034434) and using it actually seemed to fix this problem.

                                   

                                  HOWEVER....

                                   

                                  One of our engineers has noted a related problem (sigh!)...

                                   

                                  If you have two identical links in a topic that go to a section in a sub-topic, when you click on the first, it goes to the correct line in the sub-topic.
                                  When you click on the second, it goes to the correct sub-topic, but only to the topic title and not to the specified section.

                                   

                                  Anyone know why this would be?

                                   

                                  Thanks for any help,

                                  Feebeegeebee

                                  • 14. Re: RH8 issue with popups
                                    feebeegeebee Level 1

                                    Maybe a couple of examples will help.

                                    The first image shows clicking on a popup link in a topic, which goes directly to the bookmarked subheading:

                                    firstlink.gif

                                    The second image shows clicking on a second popup link further down the page, that should go to exactly the same bookmarked heading:

                                    secondlink.gif

                                    Instead of going to the same place, it goes to the title of the linked page.

                                    This is in Firefox. It seems to work ok in IE and Opera, but most of our users have Firefox as their browser.

                                    Any ideas why this might be happening gratefully received. I'm scratching my head...

                                    (Am still on RH8, now on Win Vista).

                                    • 15. Re: RH8 issue with popups
                                      Peter Grainge Adobe Community Professional (Moderator)

                                      Two ideas.

                                       

                                      Try running Tools > Update DHTML.

                                       

                                      The second is to add a second bookmark so that you call different bookmarks to the same place. I haven't tried it but it feels like it is worth a try.

                                       


                                      See www.grainge.org for RoboHelp and Authoring tips

                                       

                                       

                                      @petergrainge

                                      • 16. Re: RH8 issue with popups
                                        feebeegeebee Level 1

                                        Peter,
                                        Thank you for the reply.

                                        I'll try both and report back.

                                        Regards,

                                        Feebeegeebee

                                        • 17. Re: RH8 issue with popups
                                          feebeegeebee Level 1

                                          Hi Peter,

                                          I've tried out both suggestions:

                                           

                                          "Try running Tools > Update DHTML."

                                           

                                          Tried this and it didn't seem to make any difference.The behaviour remains the same.


                                           

                                          "The second is to add a second bookmark so that you call different bookmarks to the same place. I haven't tried it but it feels like it is worth a try."

                                           

                                          This worked initially...
                                          Hit the first link and it went to the correct section.

                                          Hit the second link and it went to the correct section.

                                          However, hit the first link again, and it then went to the title of the linked topic.

                                          The same applied to the second link.

                                          A third link that goes to a completely different bookmark in the subtopic does the same thing. Fine first click. Second click, goes to subtopic title.

                                           

                                          Thanks for the suggestions. They were definitely worth trying.

                                          Back to headscratching...

                                           

                                          Feebeegeebee

                                          • 18. Re: RH8 issue with popups
                                            Peter Grainge Adobe Community Professional (Moderator)

                                            What about making the first link go to the first word of the heading and the second link go to the second word or the line above?

                                             


                                            See www.grainge.org for RoboHelp and Authoring tips

                                             

                                             

                                            @petergrainge

                                            • 19. Re: RH8 issue with popups
                                              feebeegeebee Level 1

                                              Hi Peter,

                                               

                                              Thanks for your suggestion.

                                               

                                              "What about making the first link go to the first word of the heading and the second link go to the second word or the line above?What about making the first link go to the first word of the heading and the second link go to the second word or the line above?"

                                               

                                              I tried this too and got effectively the same result.
                                              Launching each poup link first time around launches the correct section of the subtopic in the popup window.
                                              Second click on any of those links takes you incorrectly to the subtopic title.

                                               

                                              Shall I log this as a bug?


                                              Regards,

                                              Feebeegeebee

                                              • 20. Re: RH8 issue with popups
                                                Peter Grainge Adobe Community Professional (Moderator)

                                                Is the popup being closed between clicks?

                                                 

                                                I don't think this trick will work here but try putting a ? before the second # symbol.

                                                 

                                                Beyond that you can report it but I am not sure if it is a bug or just the way HTML works. Can you set up a similar test in Dreamweaver or any HTML editor?

                                                 


                                                See www.grainge.org for RoboHelp and Authoring tips

                                                 

                                                 

                                                @petergrainge

                                                • 21. Re: RH8 issue with popups
                                                  feebeegeebee Level 1

                                                  Peter Grainge wrote:

                                                   

                                                  Is the popup being closed between clicks?

                                                  No I was just launching the next available link to launch another popup.
                                                  But, if I try clicking on the link a second time to close it, it just relaunches the popup incorrectly showing the subtopic title.

                                                  I don't think this trick will work here but try putting a ? before the second # symbol.

                                                  Just tried that and it makes no difference.

                                                  Beyond that you can report it but I am not sure if it is a bug or just the way HTML works. Can you set up a similar test in Dreamweaver or any HTML editor?http://twitter.com/petergrainge

                                                   

                                                  I will report it as a bug, as it only seems to occur in Firefox.
                                                  I'll try to set up a similar example to test.

                                                   

                                                  Thanks for all your help.

                                                  Feeebeegeebee

                                                  • 22. Re: RH8 issue with popups
                                                    Peter Grainge Adobe Community Professional (Moderator)

                                                    Sorry I didn't have an answer.

                                                     


                                                    See www.grainge.org for RoboHelp and Authoring tips

                                                     

                                                     

                                                    @petergrainge