Two of our users have been experiencing issues where AI will close unexpectedly during any number of tasks. The most recent closure was immediately after attempting to save. The files that these users are working in are between 10 of 50mb with linked files to onsite networked locations. My attempted resolutions have been, reinstalling CS4, Turning off Bridge, Working with local files instead of network files, Changing the virtual memory settings, and Deploying a new workstation to each user. The problem persists. The related worstation specs are WinXP x32, 512mb videocard, 4gb RAM. Has anyone else experienced these types of issues or know of a log file I can check to see what may be happening on these stations?
Thanks for your time, any assistance would be greatly appreciated
Check your server logs and routing. You are losing connections/ seeing session timeouts I would say. AI crashes, because it can't cope with suddenly missing files, which is exactly what happens when your server-side settings are not managed correctly or your network is jammed.