1 2 Previous Next 51 Replies Latest reply on Mar 17, 2010 1:21 PM by eidnolb onlyone

    Flash player won't work


      About a month or so ago i upgraded my OS to windows 7 since then i haven't been able to get adobe flash player to work since i installed it, videos and flash games don't load or even show up. Youtube works fine so i don't really know what's going on. I've uninstalled flash player and re-installed it a few times but still can't get it to work, i've looked all around the net and can't find anything


      Help would be greatly appreciated, thanks in advanced, let me know if you need any other specifics


      Thanks again

        • 1. Re: Flash player won't work

          Hello this is the solution:
          only enters this page 
          and select the options of Windows Vista and XP after you select the second
          option that is for firefox, safari and opera as downloads and I swear it worked.


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          • 2. Re: Flash player won't work
            Rohan_X Level 1

            still doesn't work thanks anyway though

            • 3. Re: Flash player won't work
              Rohan_X Level 1

              STILL not working help would be greatly appreciated

              by the way i use mozilla firefox so it isn't an IE problem or a browser problem since it doesn't work in IE or Mozilla

              PLEASE PLEASE give me a hand with this i could use the same version and it works fine on XP but when i installed Windows 7 only half the videos/flash content works

              • 4. Re: Flash player won't work
                eidnolb onlyone Level 5

                Hi Rohan, You should have come here and looked around instead of the "net":-)


                Read over this thread and follow the instructions for Uninstalling and Installing.





                If you have any questions, post back before you start.





                • 5. Re: Flash player won't work
                  Rohan_X Level 1

                  Okay thanks i'll give it a try now and get back to you on how it goes.

                  • 6. Re: Flash player won't work
                    eidnolb onlyone Level 5

                    Hi , just follow carefully the instructions, especially for IE, to check after the first Uninstall the Flash files to make sure no

                    old ones are still there. That is where most Uninstalls fail.



                    If you have any questions, be sure to ask.





                    • 7. Re: Flash player won't work
                      Rohan_X Level 1

                      Sorry for the late reply been busy with work.


                      I'm fairly sure i did everything correctly but i might give it another shot tommorow. I have these 2 plugins in mozilla Shockwave Flash and Shockwave for Director but nothing mentioning adobe. In IE there is the Shockwave Flash Object but nothing about Active X or Flash10e.ocx. this is what i have and versions that they are in  Windows/system32/macromed/flash, i hope that's what you were talking  about










                      I'm pretty tired at the moment so maybe i made a mistake but if there's anything else you need to know let me know i should be able to reply in about...9 hours

                      Thanks and goodnight


                      P.S. Sorry for the overload of info i appreciate the help

                      • 8. Re: Flash player won't work
                        eidnolb onlyone Level 5

                        Morning Rohan:-)  All of your Flash files and the SWF plug-in for FF are correct. The only thing regarding IE in the Flash files that I don't see is the install.log.


                        The Shockwave Flash Object you say is there in the IE add ons, if it doesn't list Flash10e.ocx, does it list the vs

                        Is it enabled? After the Install with IE, did you remember to Reboot(restart) your computer?

                        Is there any other info besides "Shockwave Flash Object" included?

                        I am not familiar with the placement of the add ons in IE7, so do you have "currently loaded" or "have been loaded", etc?


                        Make sure the SWF in FF is also enabled.


                        Go to the Adobe test site, first using your IE browser and then the FF.




                        The plug-in Shockwave for Director is for the Shockwave Player, unrelated to Flash Player.




                        • 9. Re: Flash player won't work
                          Rohan_X Level 1

                          Sorry i just looked over the files and i realise i didn't put in the install because it was just a text document but it's there. Both Mozilla and IE say that they have adobe installed on the test site. Could it be possible that the problem is my video card? i could run things on the same computer when it was windows xp though. Thanks for all the help i appreciate it

                          • 10. Re: Flash player won't work
                            eidnolb onlyone Level 5

                            Hi Rohan, ok on the install.log. Then you have all the correct Flash files for IE and FF.


                            The Shockwave Flash Object is most important, because without it Flash Player will not work, it is part and parcel of FP.


                            No, I doubt it has anything to do with your Video card. This is an add on that is in the IE add ons, whereever all of your other add ons are listed. IE7 is somewhat different than IE6 which I use, but using IE, at the Top is File, Edit,etc.

                            Click on Tools, then Internet Options, you should find them there. It lists various programs that you have installed (not the programs themselves) that have installed various ActiveX Controls, BHO's and Helpers. These are added to your IE



                            Take another look for these to find the Shockwave Flash Object.


                            I'll try to look at some screenshots I have of IE7 and get back to  you.





                            • 11. Re: Flash player won't work
                              eidnolb onlyone Level 5

                              Hi Rohan,I am going to be offline until later. Go to Start and Search and enter Shockwave Flash Object and see if you can locate it that way. Don't have time to find the IE7 info.





                              I'll check back in later.



                              • 12. Re: Flash player won't work
                                eidnolb onlyone Level 5

                                Hi Rohan, In IE7, it seems Microsoft changed the Tools location. It is now near the upper right hand corner of the browser.

                                Select Menu bar. Add ons Tools, Manage Add ons, then Find More Add ons.


                                I hope I have that correct for you.




                                • 13. Re: Flash player won't work
                                  Rohan_X Level 1

                                  Okay thanks, well Shockwave Flash Object is there and set to enabled and is version

                                  • 14. Re: Flash player won't work
                                    eidnolb onlyone Level 5

                                    Hi Rohan, I knew you would find it:-) You probably had IE6 too before IE7. It is so confusing when things are moved around into a different place. My sister has a new Mac and I can't find anything on it and terms are different and you would think I had never used a computer before:-)


                                    Ok, now the Flash Player files are all correct for IE and FF. The SWO(Shockwave Flash Object) in IE add ons is correct.

                                    The SWF (Shockwave Flash) in FF plug-ins is correct.


                                    That is good to know, the foundation for both browsers is correct.


                                    Now we need to dig a little deeper and see what is preventing FP(Flash Player) from working properly.


                                    What Anti-Virus/Spyware program is installed and does it contain a Firewall? If not do you use any third party Firewall, other than Windows Firewall?


                                    Which browser do you want to start checking add ons, plug-ins, etc? We can start with FF or IE, your choice.


                                    Add ons to the browser can cause conflicts so we need to see if any are doing so.




                                    • 15. Re: Flash player won't work
                                      Rohan_X Level 1

                                      Haha yeah using new programs and OS's can be pretty confusing.


                                      Alright well i have norton antivirus installed and i have it's firewall switched on. Going through MF first would be preferable since i use that 99% of the time

                                      • 16. Re: Flash player won't work
                                        eidnolb onlyone Level 5

                                        Hi, I just realized I kept referring to IE7 for you. I know I was tired last night. Ok IE8.


                                        You did a great job of Uninstalling/Installing. That don't usually happen, to have all files and browsers correct.


                                        Have you tried any of the websites to see if they are working properly?



                                        I'm sure you know where they all are. Just list them all. Include any third party Toolbars you may be using.


                                        Now ad-block is a problem or it is for some.


                                        In Programs and Features, you may want to post back all Java listings.




                                        • 17. Re: Flash player won't work
                                          Rohan_X Level 1

                                          No problem i never really use IE so i didn't notice.

                                          Facebook videos are working but i can't remember if they were or not before but other than that nothing has changed i can't play on some flash games and watch some videos.

                                          Only java thing i have in programs and features is Java(TM) 6 update 18.

                                          • 18. Re: Flash player won't work
                                            eidnolb onlyone Level 5

                                            Ok, you have the latest Java update. Just list the FF add ons, plug-ins and extensions and I'll take a look and if I see any

                                            that may conflict, we'll disable and then try the websites that aren't working and try to determine which add on is causing a problem.


                                            I'll take a look at them tomorrow and post back.





                                            • 19. Re: Flash player won't work
                                              Rohan_X Level 1


                                              DivX Player Netscape Plugin:

                                              DivX Web Player:

                                              Itunes Application Detector:

                                              Java Deployment Toolkit:

                                              Java(TM) Platform SE 6 U18:

                                              Microsoft Office Live Plugin-in for Firefox: 2.0.3009.0

                                              Mozilla Default plug-in:

                                              QuickTime plug-in: 7.6.5

                                              RealPlayer Version Plugin:

                                              RealPlayer(tm) G2 LiveConnect-Enabled Plug In (32-bit):

                                              Shockwave Flash:

                                              Shockwave for Director:

                                              Silverlight Plug-In: 3.0.50106.0

                                              Windows Genuine Advantage:



                                              Java Console 6.0.18 enabled

                                              Norton IPS: 2.0 enabled

                                              Norton Toolbar 4.5 disabled


                                              Hope that's everything thanks again for the help

                                              • 20. Re: Flash player won't work
                                                eidnolb onlyone Level 5

                                                Hi Rohan, Thanks for the info.


                                                This is a Java test site: http://www.java.com/en/    Take both tests and post the results, like passed or?


                                                With your FF plug-ins, etc. Check to make sure there are no listings under the Add ons. If not and you passed the Java

                                                tests, then I would do the following. Keep in mind you are not removing any, just disabling to see if there is an improvement.


                                                Disable all except: Mozilla Default plug-in, Shockwave Flash and Java(not the Java Console)

                                                This Disabling applies to add ons, plug-ins and extenstions.


                                                Then try your websites.





                                                • 21. Re: Flash player won't work
                                                  Rohan_X Level 1

                                                  Okay well Java passed the test with everything switched on then it didn't when thing were switched off so all i had on was Java(TM) Platform SE 6 U18, Shockwave Flash and Mozilla Default Plug-in.

                                                  • 22. Re: Flash player won't work

                                                    hi Rohan,


                                                    You may want to see my solution in Chris Stapelton's thread.

                                                    It did work for me, so I hope it will for you too.



                                                    • 23. Re: Flash player won't work
                                                      Rohan_X Level 1

                                                      Have you got a link?

                                                      Edit: Found it thanks i'll give it a read

                                                      • 24. Re: Flash player won't work
                                                        eidnolb onlyone Level 5

                                                        Hi W, I just replied to you on Stapleton's thread, and I would ask that you read it.


                                                        Your "solution" had nothing to do with Shockwave Player or the FF .dll file. And it certainly does not apply to this thread


                                                        that Rohan has. It would have been better for you to have started your own thread, instead of registering and giving


                                                        advice on issues that you are confused about. To offer a solution before one knows what the problem is in my opinion


                                                        is putting the cart before the horse and doesn't work. A solution is found by finding the cause, not the effect.






                                                        • 25. Re: Flash player won't work
                                                          eidnolb onlyone Level 5

                                                          Hi Rohan, excuse the interruption.


                                                          When you performed the Java test and passed you mean with all add ons enabled? That was correct.


                                                          However, did you mean you disabled all of the add ons except the ones I suggested and performed the Java test again that way? If so, I guess I didn't make it clear about the reason for disabling add ons.


                                                          What I wanted you to do after you passed the Java test, was to disable the add ons except the ones I suggested to have enabled and check the websites that were causing you a problem, not the Java test again.


                                                          The reason for doing it in that order was because if you could not have passed the Java test, then there would have not been a point in checking the websites since Java must be correctly installed.


                                                          Let's clear this misunderstanding up, or if I am misunderstanding your latest post, let me know.





                                                          Message was edited by: eidnolb  add'l

                                                          • 26. Re: Flash player won't work
                                                            Rohan_X Level 1

                                                            Sorry for the late reply i just got back home now. Okay i get it now sorry for misunderstanding, i did disable add ons except ones you suggested and ran test again. I get what to do this time My excuse for misunderstanding is that i was distracted

                                                            • 27. Re: Flash player won't work
                                                              Rohan_X Level 1

                                                              Okay nup still doesn't work

                                                              • 28. Re: Flash player won't work
                                                                eidnolb onlyone Level 5

                                                                Hi Rohan, Ok, confusing I know:-) I don't know why FF is not working. Take a look in the plug-ins and check to be sure there is only one listing of the SWF vs and that it is enabled. You listed the plug-ins and extensions for FF. Did you click on Add ons at the top to see if any are listed there? Use the FF Toolbar.



                                                                After you check that, switch over to IE8 and look for "View & Manage your Internet Explorer Add ons", there is an "all add ons" with a down arrow, I think at the bottom left. Open that. Also I think there is "add on types" Toolbars & Extensions.

                                                                I'm not sure, but if you see "currently loaded", "have been loaded", etc. Just look around for Java add ons, Microsoft, etc.


                                                                I need to check on a couple of the plug-ins for FF and let you know on that.





                                                                • 29. Re: Flash player won't work
                                                                  Rohan_X Level 1

                                                                  Okay i'll give it a go but i have a friend coming over who says he can fix it so i think i'll see how he goes with it and if he still can't fix it i might just give up there doesn't seem to be any solution since the problem is so hard to find. Yeah i checked the add ons and they're all good

                                                                  • 30. Re: Flash player won't work
                                                                    eidnolb onlyone Level 5

                                                                    Hi Rohan, Ok, that's fine. Make sure to let them know that you have all correct Flash files for IE and FF and the correct

                                                                    SWO for IE and the SWF for FF in the add ons and plug-ins respectively.


                                                                    I did a search on the Norton IPS 2.0 and many users and sites were advising to remove it, so you may want to check that.


                                                                    I wouldn't give up, It is an add on, plug-in, BHO, Helper, Toolbar, Norton. Perhaps an add on you haven't found yet:-)




                                                                    Thanks for the update. I would be interested in knowing what you find.




                                                                    • 31. Re: Flash player won't work
                                                                      Rohan_X Level 1

                                                                      Thanks again for putting so much time and effort into helping me out, even if the problem isn't solved i appreciate all the effort I'll let you know how my friend goes

                                                                      • 32. Re: Flash player won't work
                                                                        eidnolb onlyone Level 5

                                                                        Thanks Rohan, well we know what isn't missing:-)



                                                                        Look for more add ons for IE, you should have 3 Java ActiveX Controls and 2 Java BHO's, they come down with the JRE 6 update 18.


                                                                        You'll find the problem, I'm sure of it. Most users can't get the FP installed properly:-)






                                                                        • 33. Re: Flash player won't work
                                                                          Rohan_X Level 1

                                                                          Okay sorry for the late reply i had an incredibly busy weekend so hardly got to use the comp at all. My friend ended up not getting a chance to look at my computer at all so nothings changed. I had a look in IE and i can only find a total of 3 Java add-ons the first was Java(tm) Plug-In 2 SSV Helper second is Java Plug-in 1.6.0_18 and the third is the exact same as the second...No Java BHO's but there is a Symantec NCO BHO not sure if that's relevant.


                                                                          • 34. Re: Flash player won't work
                                                                            eidnolb onlyone Level 5

                                                                            Hi Rohan! Well, here I was thinking no news was good news:-)  Well, I'll review your thread and see what is next.


                                                                            I've been busy myself and interruptions as well, now the time change. Some of my clocks are correct and not. Well, all of the snow has melted



                                                                            Will get back to you a little later, in a couple of hours.




                                                                            Oh, since there was a big discussion this week, have you deleted cookies, offline files and files via Internet Options?


                                                                            This fixed 2 different person's FP problems, so just thot I'd throw that out there. At some point we may have to do a rain


                                                                            dance; I think some are ready! LOL






                                                                            • 35. Re: Flash player won't work
                                                                              eidnolb onlyone Level 5

                                                                              Hi Rohan, Since you are using Win7, you might find this helpful


                                                                              http://windows.microsoft.com/en-us/windows7/Internet-Explorer-add-ons-frequently-asked-que stions






                                                                              Message was edited by: eidnolb       add'l



                                                                              Well I don't know what I did, but whatever it was, my previous message disappeared. If I can remember, does Norton

                                                                              have an ad/pop-up blocker?  In Internet Options under the Security Tab for the Internet Zone, it should be set at Medium.

                                                                              Also if you use the ad-blocker with FF, try turning it off or disable it.





                                                                              Message was edited by: eidnolb    add'l


                                                                              Message was edited by: eidnolb   add'l

                                                                              • 36. Re: Flash player won't work
                                                                                eidnolb onlyone Level 5

                                                                                Hi Rohan, Trying to get this thread to update, I've edited it twice but wouldn't update.




                                                                                • 37. Re: Flash player won't work
                                                                                  Rohan_X Level 1

                                                                                  Don't worry i see the posts Well i've already tried deleting cookies and all that and turning Norton's pop up blocker off in FF i dont know if this is a big deal or not but should IE8 have 2 Java files both with the exact same name and version?


                                                                                  Good to hear about the snow but since i'm in Australia i've only seen snow once but i can imagine it gets problematic after a while. I think wikipedia has a very detailed explanation on how to perform the rain dance

                                                                                  • 38. Re: Flash player won't work
                                                                                    eidnolb onlyone Level 5

                                                                                    Hi Rohan, You are far away! I have a friend there and always tells me that I live in the past:-) I see it is Tues for you,

                                                                                    still Monday for the U.S.


                                                                                    The Java add ons in IE for JRE 6 update 18 should be 3-ActiveX Controls (plug-ins) 1.6.0_18. The Java plug-in 2SSV BHO,

                                                                                    the JQSIEStartDetectorImpl  BHO. The Deployment Toolkit either comes with the 6 Update 18 or later. Those are the ones I have.  I think in IE8 you have the "Show All Add ons". Check and see if the Java listings are there.


                                                                                    However, I think that your Anti-Virus, with all of the Toolbar and browser add ons are causing the problem. This is just my opinion. Especially with IE. I don't know how it affects the FF browser or what Norton Toolbar add ons are installed with the FF.




                                                                                    Before you upgraded to Win7 from XP, did you have Norton installed?



                                                                                    Without the name and version number of your Norton Anti-Virus program, I am unable to pin point what of the many components are affecting the IE or FF browser.




                                                                                    • 39. Re: Flash player won't work
                                                                                      Rohan_X Level 1

                                                                                      Well i've checked and double checked the Java plug-ins in IE and there what i said previously. I've disabled all the Norton add-ons and the program and there's still no change in IE or FF. I didn't have Norton installed before updating to Win 7 i had to reformat the whole computer to put Win 7 on

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