10 Replies Latest reply on Jun 8, 2010 12:05 PM by Suzan444

    Audio recording problem

    Nand6

      I have been wanting to record a webinar using Captivate several times.

       

      When i replay the recording, i see that the audio has not got recorded at all..Video plays just fine... Can someone please help explain the possible issue why this could be happening?

       

      Is there anything that I am missing out on the settings?

       

      -Nanditha

        • 1. Re: Audio recording problem
          mvlele Level 3

          Hi,

           

          If i understand you correctly, you wish to record audio which is playing in your browser? In this case, while recording with Captivate you need to select correct audio recording device. Generally the device is 'Stereo Mix'. For Captivate to list this audio device your system audio driver should support this functionality.

           

          Regards,

          Mukul

          • 2. Re: Audio recording problem
            Nand6 Level 1

            Yes, I wanted to record audio playing in the browser...I shall check for this option while recording the audio again..and then write back to you..

             

            Can you please provide your email ID ? So that i can write to you directly in case of any further query..

            • 3. Re: Audio recording problem
              Nand6 Level 1

              Can you please point me to where in Captivate i have to select this audio option.

               

              For all the time, i have been recording using Record in Selected Mode...

               

              -Nanditha

              • 4. Re: Audio recording problem
                mvlele Level 3

                Hi,

                 

                Audio device can be checked and selected here -

                1. Open a blank project.

                2. Go to menu item Audio > Audio settings. Check the drop down to select correct recording device.

                 

                Also you can check the recording devices supported by your system here -

                1. on Win XP system, go to Start > Settings > Control Panel

                2. Select 'Sound and Audio Devices'

                3. Select tab 'Volume' and then button 'Advanced'

                4. In the 'Volume Control' dialog, go to Options > Properties > Recording radio button.

                Check the recording devices for your system here.

                 

                Regards,

                Mukul

                • 5. Re: Audio recording problem
                  Nand6 Level 1

                  I downloaded a Stereo Max driver, and i checked if it appears in the Audio settings that you mentioned,

                   

                  I tested it too by running a webinar...It works perfectly fine now...

                   

                  Thanks a ton for your help!

                   

                  Regards,

                  Nanditha

                  • 6. Re: Audio recording problem
                    mvlele Level 3

                    Thats nice ...

                     

                    Can you tell me your setup? Also can you point me to the link from where you downloaded the required driver? It will be helpful to me as well.

                     

                    Regards,

                    Mukul

                    • 7. Re: Audio recording problem
                      Nand6 Level 1

                      I just googled for Stereo Mix for XP ..and i downloaded from the link below:

                       

                      http://ftp.us.dell.com/audio/R171789.exe

                       

                      I ran this file, and then saw that in the Audio settings, in the Recording options, this was now available.

                       

                      Then, while recording the webinar, i used the normal mode, and without any headset connected...Just tested this..saved the test project..

                       

                      When i played the slide, the audio was recorded perfectly...

                       

                      Also, in the audio option , the Stereo Mix option should be kept checked,...

                       

                      Regards,

                      Nanditha

                      • 8. Re: Audio recording problem
                        Nand6 Level 1

                        I believe there are variants depending on which laptop one has..This driver i downloaded was meant for Dell laptops i think...

                         

                        I was reading through some discussion threads which said, there are different drivers specific to different laptops..

                         

                        -Nanditha

                        • 9. Re: Audio recording problem
                          mvlele Level 3

                          Ok. That was helpful. Similarly i tried to find driver for SoundMax audio driver but no luck!

                           

                          Anyways hope your issue is resolved and you are back on track.

                           

                           

                          Thanks,

                          Mukul

                          • 10. Re: Audio recording problem
                            Suzan444

                            Nand6,

                             

                            Q:  Were you the one presenting the webinar you were trying to record or was someone else?  I would like to record a presentation one of my co-workers is presenting so I would simply be an "attendee" at the webinar.