5 Replies Latest reply: Apr 29, 2010 2:01 PM by SG in AZ RSS

    Memory leak bug

    Sengstack Community Member

      I just installed the latest version and the memory leak has not been fixed. I have seen this leak on two systems: Windows 7 and XP Home. I open the Task Manager, click the Processes tab and note that Memory Usage for Adobe Story climbs constantly. I let Story stay open for an hour and memory usage got so high, my mouse cursor would barely move.

      Jeff Sengstack

        • 1. Re: Memory leak bug
          Priyank - AdobeStory Team

          Hi,

           

          Memory profilling is definetely in our product backlog and we have plans to fix it after completing some critical features.
          In the meantime, the problem that you are facing seems to be severe and we would like to address it.

           

          Can you help us by providing some details in helping us to fix this issue.

          • Are you using the desktop version or the browser version of the app and if browser version, then which browser?
          • Can you recall some specific steps you took before this problem occured.
          • You Machine configuration (RAM, GHz)

           

          We really appreciate your help in making Story a better product.

           

          Thanks,
          Adobe Story Team

          • 2. Re: Memory leak bug
            Sengstack Community Member

            Hi,

             

            -- I'm using the desktop version.

            -- I start Story, it automatically logs me in, then I open the Task

            Manager and note that the Mem Usage climbs constantly. Right now...I

            just opened Story and the Mem Usage jumped in increments of about 4MB

            per second up to 64MB or so. Then the rate of increase slowed down such

            that it's now climbing about 100KB per second. As I'm writing

            this...it's up to 81MB.

            -- I've run this on two machines and had the same results.

                #1: Windows 7 64-bit Ultimate -- Intel quad core (I forget the

            speed) -- 8 GB RAM

                #2: Windows XP Home -- Intel Pentium 4 3GHz with hyper-threading

            enabled -- 2GB RAM

             

            Jeff

            • 3. Re: Memory leak bug
              Priyank - AdobeStory Team Community Member

              Hi Jeff,

               

              It is expected for Memory usage to increase after login as some modules are getting loaded.

              But it should not reach the level at which the system hangs.

              Can you please tell us the memory usage of story at the time when the system hangs?

              The sytem specification that you have provided is of a very high end system and it is quite unusual for it to hang.

               

              Thanks,

              Adobe Story Team

              • 4. Re: Memory leak bug
                Sengstack Community Member

                Hi,

                 

                I am not working with that high-end system now (it is in an office I

                visit about once a month) so I am not able to do further testing on that

                platform. When that system started slowing way down, I didn't check the

                Mem Usage. I did check that later, but I never let Story stay open for

                too long because I didn't want to have the system freeze like that

                again. As I mentioned, there is a rapid increase in memory usage for the

                first 15 seconds or so, then it slows down to a steady climb. That can

                go on for a long time.

                 

                One other thing I just noticed: I just started Story again to respond to

                this email and it opened with a Mem Usage of 113MB. It is as if Story

                had been operating in the background after I closed it. I notice that

                when I close it, Story does disappear from the Task Manager. When I

                re-start it, the Mem Usage climbs proportionately to the time that

                passed since I closed it (it's now 140MB).

                 

                I minimized Story and the Mem Usage drops to 13MB or so...but climbs

                rapidly and within a few seconds jumps to 85MB or so. I open it back in

                full screen and the Mem Usage does not climb appreciably.

                 

                As a basis of comparison, I opened MS Word 2003 and its Mem Usage is

                23MB (as opposed to Story's 140MB and growing Mem Usage).

                 

                Jeff

                 

                ========

                • 5. Re: Memory leak bug
                  SG in AZ Community Member

                  I'm running Windows Vista 64, Adobe Story in desktop version, full screen. I have 4GB RAM on a high end system. I was checking on an odd bug where the program was coming out of full-screen on a CTRL-S save (doesn't do it on a menu save) and noticed the "memory leak" thread. I'm now up to 189,900k+ after about 10 minutes of running nad of all my processes it is the only one that keeps running upward. What other information could I provide that might help with this issue?

                   

                  Steve

                   

                  PS Directly after posting this message, I returned to Task Manager and saw that the number had changed again - it first was at 184,000+ and climbing, then when I refreshed I went back in and it was at 179,000 and climbing. Very odd.